Outdoor pool, pool loungers

Reviews of The Nile Ritz-Carlton, Cairo

5 out of 5
The Nile Ritz-Carlton, Cairo
1113 Corniche El Nil Street, Cairo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 222 out of 357 reviews" "
Rating 8 - Good. 92 out of 357 reviews" "
Rating 6 - Okay. 19 out of 357 reviews" "
Rating 4 - Poor. 12 out of 357 reviews" "
Rating 2 - Terrible. 12 out of 357 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this property went above and beyond everyday. Best ritz I have ever stayed at.
Stayed 3 nights in Mar 2024

8/10 Good

Faisal

Liked: Cleanliness
Nice
Stayed 1 night in Feb 2024
Response from Bassem Milad on 29 Feb 2024
Dear Mr. Faisal greetings of the day from the Nile Ritz Carlton ,Cairo. Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad

10/10 Excellent

Howard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with attentive staff
Stayed 1 night in Feb 2024
Response from Bassem Milad on 26 Feb 2024
Dear Mr. Howard,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, usual superb Ritz quality. Very good location.
Stayed 1 night in Feb 2024
Response from Bassem Milad on 20 Feb 2024
Dear Mr. Larissa ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 1 night in Feb 2024
Response from Bassem Milad on 18 Feb 2024
Dear Mr. Tim ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division Manager Bassem Milad

4/10 Poor

hani

Travelled with partner
Liked: Property conditions & facilities
This is our first trip to Cairo. When we entered the Ritz hotel for check in. It was three hours before the check in time, then we talked to the staff and they told us by three it will be ready ( our room) when we came back around 8:00 pm the staff told us it is not ready and let us waiting in the lobby for 20 minutes and because we were tired we couldn’t handle it, went and spoke to the staff and they said you can use another room until they finish our room. We were so frustrated, very tired and really need to take shower and leave after that to go to a restaurant but couldn’t even have time to take shower or change our clothes.
Stayed 2 nights in Feb 2024
Response from Bassem Milad on 18 Feb 2024
Dear Mr. Hani, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore , On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant day Best RegardsBassem Milad Rooms Division Manager

10/10 Excellent

Jaber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sayed Elsabagh on 4 Feb 2024
Dear Mr. Jaber , Warmest greetings of the day from the Nile Ritz Carlton, Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Looking forward to welcome you soon, wishing you a pleasant dayKind regards,

2/10 Terrible

ebrahem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells like sewers Second day they wake me three time so they change the room because vip Worst experience
Stayed 5 nights in Jan 2024
Response from Bassem Milad on 26 Jan 2024
Dear Mr. Ebrahem, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore kindly be aware that all tours have to paid in cash as they are third parties . On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant dayBest RegardsBassem Milad Rooms Division Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bassem Milad on 5 Feb 2024
Dear Mr. Sean ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division Manager Bassem Milad

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wait time to check in was 7-10 minutes. Rooms with city view no matter how high up will receive intolerable level of noise from hotel's own restaurant show from 9pm until 1am. Even with ear plugs, the noise was too loud. Upon complaining, was moved/upgraded to Nile side which was quieter. One night had a poolside wedding with some noise but not to level of restaurant. Aside from noise rooms are well appointed and bathrooms spacious. Staff are excellent and Wifi was best in all my stays in Egypt. Especially commend Club Floor Lounge.. a wonderful relaxing respite from the hustle of Cairo and made up for some of hotels other issues
Stayed 3 nights in Nov 2023
Response from Bassem Milad on 30 Nov 2023
Dear Mr. Gary, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore kindly be aware that all tours have to paid in cash as they are third parties . On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant dayKind regards, Bassem MiladDirector Of Front Of The House The Nile Ritz-Carlton, Cairo

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Bassem Milad on 5 Feb 2024
Dear Mr. Abdullah ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division ManagerBassem Milad

8/10 Good

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Stay was excellent start to finish. Staff was wonderful, housekeeping did an exceptional job, and the guys doing turn down service were wonderful. Location was perfect for us, quick uber to Zamalek for dinner and pretty central for the sight seeing we wanted to do here. There was a wedding the first night of our stay that was pretty loud - checking in they did mention that and gave us an option to switch to the other side of the hotel. We'd had a long day and I didn't think much of it when he mentioned it so that was on us. Other than that, it was fantastic.
Stayed 4 nights in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

jennie, san francisco

Stayed 2 nights in Sep 2023

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not disappoint. The service of the staff was impeccable and our room was clean with a beautiful view of the city.
Stayed 2 nights in Aug 2023

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, amazing breakfast. Definitely a great hotel with amazing location to walk around
Stayed 4 nights in Aug 2023

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel staff was amazing but restaurant staff seemed overwhelmed. Service at the restaurant was slow, took an hour for our food to come out.
Stayed 1 night in Aug 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a massage and had the best massage. Wonderul service throughout the entire hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Sarsora

Stayed 3 nights in Jul 2023

10/10 Excellent

Mohamed, Cairo

Excellent
Stayed 2 nights in Jul 2023

4/10 Poor

Dina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the view but it will cost you your sleep
The noisiest hotel at which I ever stayed. All night long, loud noises from music at weddings at the hotel, parties at the boats on the nile, street cars, and honking. All the way till 6am!
Stayed 1 night in Jul 2023

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, staff friendly
Stayed 2 nights in Jul 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service
Stayed 3 nights in Jun 2023

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Serguei, Oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023

10/10 Excellent

Chila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for my parents. They were in awe and have never had an amazing experience like this. They said everyone from the staff was great. The food, room cleaning, entertainment, and general staff was 10/10. Thanks for making this an exceptional trip for my parents.
Stayed 3 nights in May 2023

10/10 Excellent

Nuha M Y M

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central in the city
Stayed 1 night in Apr 2023

10/10 Excellent

FARES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Spacious rooms
Stayed 1 night in Mar 2023

10/10 Excellent

Ric, Santa Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunningly beautiful property that will delight even the most demanding traveler. Exceptional service and opulent beauty are the standard here.
Stayed 1 night in Feb 2023

10/10 Excellent

Mohammed A. Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in Cairo, location and service.. yes, you can not go wrong with the Ritz, but also there great and positive Egyptian touch to this one..,,. You will get the best service, highly recommended
Stayed 4 nights in Feb 2023

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the hotel. The rooms are beautiful and clean. The food is excellent, some of the best we've had. I want to especially thank Achmed of the housekeeping staff. Thanks to his help, we never wanted for anything. Highly recommended.
Stayed 2 nights in Feb 2023

10/10 Excellent

Hamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Thomas, Alpharetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. The staff was wonderful, from club level to housekeeping to front desk. Note there is a casino attached that only uses USD. It can get busy around the valet area at night. The room was fantastic, and I felt safe here.
Stayed 6 nights in Dec 2022

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Staff were very happy and greetings every where, they keep smile on your face Room was very clean and lovely place to stay over the weekend Price is worth it
Stayed 2 nights in Dec 2022

2/10 Terrible

Jamil

Stayed 4 nights in Nov 2022

10/10 Excellent

Mo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great experience
Stayed 2 nights in Oct 2022

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

FARES

Business traveller
Great staff, clean rooms, one major issues: Was on the 11th floor, still could not sleep from the Music noise coming from ground floor club!
Stayed 3 nights in Sep 2022

10/10 Excellent

Mohammed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

8/10 Good

Fahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022

6/10 Okay

Ghada

Stayed 1 night in Aug 2022

10/10 Excellent

abdlla

Stayed 28 nights in Jul 2022

10/10 Excellent

Hussein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service, comfortable rooms, great breakfast buffet
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The rooms are very spacious and the facility is immaculate. breakfast buffet is versatile and delicious. The only negative is the nightly concerts conducted on the back of the hotel with annoying noise level.
Stayed 10 nights in Jul 2022

8/10 Good

Khedijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here the last 2 days of my trip was exactly what I needed! I was disappointed at each hotel I stayed at during the rest of my trip. I stayed at Mena house on the first leg of my trip in Cairo, Al Moudira in Luxor and Old Cataract in Aswan, all of which are high end options and none of those hotels compared. The food at the Ritz Carleton was amazing and the service and room were wonderful. If I ever go back to Cairo I am not staying anywhere else.
Stayed 2 nights in May 2022

8/10 Good

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Was Excellent in service but the environment at night is very noisy we can’t sleep from the sound of the music in the hotel Until 6 o’clock in the morning
Stayed 9 nights in May 2022