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Everyone at this property went above and beyond everyday. Best ritz I have ever stayed at.
Allan
Stayed 3 nights in Mar 2024
8/10 Good
Faisal
29 Feb 2024
Liked: Cleanliness
Nice
Faisal
Stayed 1 night in Feb 2024
Response from Bassem Milad on 29 Feb 2024
Dear Mr. Faisal greetings of the day from the Nile Ritz Carlton ,Cairo. Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad
Dear Mr. Howard,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad
Beautiful hotel, usual superb Ritz quality. Very good location.
Larissa
Stayed 1 night in Feb 2024
Response from Bassem Milad on 20 Feb 2024
Dear Mr. Larissa ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance. Best Regards Rooms Division Manager Bassem Milad
Dear Mr. Tim ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division Manager Bassem Milad
4/10 Poor
hani
Travelled with partner
9 Feb 2024
Liked: Property conditions & facilities
This is our first trip to Cairo. When we entered the Ritz hotel for check in. It was three hours before the check in time, then we talked to the staff and they told us by three it will be ready ( our room) when we came back around 8:00 pm the staff told us it is not ready and let us waiting in the lobby for 20 minutes and because we were tired we couldn’t handle it, went and spoke to the staff and they said you can use another room until they finish our room. We were so frustrated, very tired and really need to take shower and leave after that to go to a restaurant but couldn’t even have time to take shower or change our clothes.
hani
Stayed 2 nights in Feb 2024
Response from Bassem Milad on 18 Feb 2024
Dear Mr. Hani, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore , On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant day Best RegardsBassem Milad Rooms Division Manager
Dear Mr. Jaber , Warmest greetings of the day from the Nile Ritz Carlton, Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Looking forward to welcome you soon, wishing you a pleasant dayKind regards,
The room smells like sewers
Second day they wake me three time so they change the room because vip
Worst experience
ebrahem
Stayed 5 nights in Jan 2024
Response from Bassem Milad on 26 Jan 2024
Dear Mr. Ebrahem, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore kindly be aware that all tours have to paid in cash as they are third parties . On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant dayBest RegardsBassem Milad Rooms Division Manager
Dear Mr. Sean ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division Manager Bassem Milad
Wait time to check in was 7-10 minutes. Rooms with city view no matter how high up will receive intolerable level of noise from hotel's own restaurant show from 9pm until 1am. Even with ear plugs, the noise was too loud.
Upon complaining, was moved/upgraded to Nile side which was quieter. One night had a poolside wedding with some noise but not to level of restaurant.
Aside from noise rooms are well appointed and bathrooms spacious.
Staff are excellent and Wifi was best in all my stays in Egypt. Especially commend Club Floor Lounge.. a wonderful relaxing respite from the hustle of Cairo and made up for some of hotels other issues
Gary
Stayed 3 nights in Nov 2023
Response from Bassem Milad on 30 Nov 2023
Dear Mr. Gary, Greetings from The Nile Ritz-Carlton, Cairo ,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the concerned departments leadership team to ensure the necessary guidelines are in place and reviewed to prevent those issues from occurring in the future Furthermore kindly be aware that all tours have to paid in cash as they are third parties . On behalf of the entire Nile Ritz Carlton- Cairo, we do hope that you had a nice trip back home and as mentioned earlier we will be extremely pleased to welcome you back any time soon. We do sincerely hope that you will ultimately bestow other opportunities on us to welcome you back to the Nile Ritz-Carlton, Cairo .Looking forward to welcome you soon, wishing you a pleasant dayKind regards, Bassem MiladDirector Of Front Of The House The Nile Ritz-Carlton, Cairo
Dear Mr. Abdullah ,Warmest greetings of the day from the Nile Ritz Carlton ,Cairo.Reference to your below valuable comments and on behalf of our Ladies and Gentlemen, we would like to seize this opportunity and thank you so much for sharing your memorable experiences with us during your recent stay at The Nile Ritz Carlton, Cairo.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most.Please note that your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you again for taking the time to provide your feedback, and we look forward to serving you again soon whenever your plans bring you back to our property.Ill remain at your service, shall I'll be required for any further assistance.Best RegardsRooms Division ManagerBassem Milad
Stay was excellent start to finish. Staff was wonderful, housekeeping did an exceptional job, and the guys doing turn down service were wonderful. Location was perfect for us, quick uber to Zamalek for dinner and pretty central for the sight seeing we wanted to do here. There was a wedding the first night of our stay that was pretty loud - checking in they did mention that and gave us an option to switch to the other side of the hotel. We'd had a long day and I didn't think much of it when he mentioned it so that was on us. Other than that, it was fantastic.
The noisiest hotel at which I ever stayed. All night long, loud noises from music at weddings at the hotel, parties at the boats on the nile, street cars, and honking. All the way till 6am!
I booked this hotel for my parents. They were in awe and have never had an amazing experience like this. They said everyone from the staff was great. The food, room cleaning, entertainment, and general staff was 10/10. Thanks for making this an exceptional trip for my parents.
The best hotel in Cairo, location and service.. yes, you can not go wrong with the Ritz, but also there great and positive Egyptian touch to this one..,,. You will get the best service, highly recommended
We had an excellent stay at the hotel. The rooms are beautiful and clean. The food is excellent, some of the best we've had. I want to especially thank Achmed of the housekeeping staff. Thanks to his help, we never wanted for anything. Highly recommended.
Central location. The staff was wonderful, from club level to housekeeping to front desk. Note there is a casino attached that only uses USD. It can get busy around the valet area at night. The room was fantastic, and I felt safe here.
Staff were very happy and greetings every where, they keep smile on your face
Room was very clean and lovely place to stay over the weekend
Price is worth it
The rooms are very spacious and the facility is immaculate. breakfast buffet is versatile and delicious. The only negative is the nightly concerts conducted on the back of the hotel with annoying noise level.
Staying here the last 2 days of my trip was exactly what I needed!
I was disappointed at each hotel I stayed at during the rest of my trip. I stayed at Mena house on the first leg of my trip in Cairo, Al Moudira in Luxor and Old Cataract in Aswan, all of which are high end options and none of those hotels compared. The food at the Ritz Carleton was amazing and the service and room were wonderful. If I ever go back to Cairo I am not staying anywhere else.
The hotel Was Excellent in service but the environment at night is very noisy we can’t sleep from the sound of the music in the hotel Until 6 o’clock in the morning