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Reviews of The Sebel Palm Cove

4 out of 5
The Sebel Palm Cove
Coral Coast Drive, Palm Cove, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 84 out of 155 reviews" "
Rating 8 - Good. 48 out of 155 reviews" "
Rating 6 - Okay. 20 out of 155 reviews" "
Rating 4 - Poor. 1 out of 155 reviews" "
Rating 2 - Terrible. 2 out of 155 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sarah, Yarraville

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
We were three families with kids (children ages 8-17) staying in separate apartments. The pool was nice, and the staff was friendly. However, you would definitely need a car if you're staying here. There's no bar or restaurant, there's not even a vending machine to purchase a drink or a snack. It's NOT a five-minute walk down to the nearest shop, despite what anyone tells you (especially not in the heat with kids). The apartments feel quite remote and apart from some DVD's and board games, there's really not much for kids to do or explore in the evening. Also, could have been the time of the year (Jan) but despite the aircon being on 24/7, there was a lingering musty/mildewy smell in the bedroom/bed, plus one of the aircon's kept leaking quite a lot of water. The surrounding area was very quiet, almost like a sleepy seaside resort for retirees, so if that's your thing - then this is the place for you. If not, I would not recommend.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kaitlyn

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool was very handy for Mornings/ Staff very helpful- prompt maintenance to small problems
Stayed 8 nights in Sep 2022
Response from Eloise on 10 Oct 2022
Dear Gerald,Apologies for the delay in response. Thank you for taking the time to give us your feedback we are so pleased you enjoyed your stay. Best wishes all at The Sebel PC

6/10 Okay

Marie

Travelled with partner
Disliked: Amenities
Nothing special about the property one of the fans in the room didn't work and the amenities weren't that great. Hand n body lotion jars were empty
Stayed 1 night in Sep 2022
Response from Eloise on 10 Oct 2022
Dear Marie,Apologies for the delay in response. Thank you for taking the time to give us your feedback.We will do everything to rectify these issues, we wish you had come to us we could have helped. Best wishes all at The Sebel PC

2/10 Terrible

Andy

Disliked: Cleanliness, amenities, property conditions & facilities
The outlook from the balcony is priceless. The room is extremely tired, the bed was unbelievably uncomfortable and we had to sleep on the lounge instead? There was no fly screens on any windows so we couldn’t keep them open? This was a special 60th birthday surprise and let itself down big time. This cost me a small fortune to boot….
Stayed 1 night in Sep 2022
Response from Eloise on 10 Oct 2022
Dear Andy,Apologies for the delay in response. Thank you for taking the time to give us your feedback.We will do everything to rectify these issues we do have flyscreens, we wish you had come to us we could have helped. Best wishes all at The Sebel PC

6/10 Okay

Morgan

Travelled with family and small children
Disliked: Property conditions & facilities
Definitely not “sebel” standard. Rooms are a great size but are dated, and had better days. Seems to be “quick” cleaned as there was alot of dirt/dust/rubbish jammed down areas such as the washing machine. Our sink leaked- attempted to contact reception on 4 occasions and no one got back to us. No cafe etc on site so byo food unless you plan to eat out the entire time
Stayed 2 nights in May 2022
Response from Angie on 31 May 2022
Thank you for your feedback. We're sorry to hear about your experience in this instance and that we didn't meet the level of service we strive to provide. Please rest assured that we will be address this review so that we can learn from it and do better in the future. Thank you for bringing this to our attention. Angie Reuter Hotel Manager

10/10 Excellent

Norm

Liked: Cleanliness
All good
Stayed 1 night in May 2022
Response from Angie on 29 May 2022
Thank you, Norm. We are always grateful for guest feedback and look forward to welcoming you back again soon.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment with great style and function. Will definitely be back again.
Stayed 1 night in May 2022
Response from Angie on 29 May 2022
Thanks for taking the time to let us know that you enjoyed your stay. We look forward to having you stay with us again next time you visit Palm Cove.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Friendly and helpful staff. Only feature missing is would have liked to have locks on balcony screens.
Stayed 2 nights in Jun 2021
Response from Ella Carrera on 1 Jul 2021
Dear Guest; Its was our pleasure have you here We hope to see you again soon! Best regards; Ella Carrera

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a studio apartment which was well appointed and spacious. The one thing I missed was mot having our own laundry and the common laundry down stairs was dated and not as clean as I would have liked. The pool area and barbecue facility was good although the pool probably needs a resurface but it was clean.
Stayed 9 nights in Feb 2021

8/10 Good

Ashleigh

Liked: Cleanliness, room comfort
Rooms have a modern feel. Convenient free parking at the hotel.
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
It was a quiet and clean location - was able to relax and enjoy the area. Thank you
Stayed 2 nights in Jul 2020

10/10 Excellent

Madi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean room. Extremely spacious and looked exactly like the photos. The accommodation was a bit further back from the restaurants and beach but it was a nice walk after dinner. Would definitely stay there again.
Stayed 5 nights in Mar 2020

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and very clean, Wi-fi and Tv were slightly dated but apart from that everything was great. Would stay again.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio w/ Kitchenette was avsolutely perfect! Clean, modern, and all the cooking and cleaning utensils I need for my 6 day stay. Washer & dryer in the unit was a plus. Bathroom had a tub and shower with separated toilet, like you get in fancy hotels. This room made my stay even more pleasurable and comfortable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Kohappy, San Francisco

Liked: Cleanliness, amenities
The studio has everything you will need on your stay. The room was very clean. Everything was modern and comfy. The washer and dryer in the unit was a pleasant surprise. The kitchenette had a fridge, stove, microwaves, and all the plates and utensils, and even cookware that you need. The bathroom is like what you would get in a fancy hotel suite. It’s actually bigger than my one bedroom apartment back home. I ended up adding 3 extra days here because I love the studio so much. The location is not close to Cairns city center, but Palm Cove is a beautiful little area in itself. If you want a peace and quiet and to to get away from all the city “action”, then this place is perfect.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

DiDu, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3BR apartment was nice and new. For a family of 8, they only 2 small sauce pans, we had to go out and buy a pot. During our stay, there was a black out and the AC was over working so water was dripping and dishwasher stopped working. Other than those small issues. We we’re happy with our stay.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property interior was in top form, super nice that we had music playing when we entered - was a nice touch. Hotel staff on deck was very helpful - the manager Emil Gan was very friendly and accommodating in terms of pointing us out things to do, places to go and what food options to eat. Everything was in order and apartment was spotless, really great!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service. Beautiful quiet location.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very peaceful. Stayed in a studio apartment which was spacious with good amenities. It is only a 10 minute walk to the Main Street.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Calling to find out how our rooms were to be configured. Then called to let us know our room was ready 3 hours before normal check in time. Room was upgraded also which was a wonderful surprise. This is our 3rd stay at the property and the room refurbishment is modern and fresh. We will be back again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with an easy 10 minute walk to Palm Cove esplanade. Our room was lovely and modern and all amenities in working order. Our one bedroom apartment was an open layout but easily broken into separate areas with slide doors to close off the bedroom, this was perfect for our 20 month old son who could sleep comfortably. Pool depth and size was good, perhaps a few more day beds but that's being picky.
Stayed 3 nights in Oct 2019

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property a little out of the way - walk in the evening to the beach and cafes is nice but a little hot during the day
Stayed 5 nights in Oct 2019

8/10 Good

Anna, Melbourne, Vic.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. It was a nice big room. I just found it to be a bi far out of Palm Cove, so we had to drive into Palm Cove for a nice coffee with a lovely view.
Stayed 3 nights in Sep 2019

6/10 Okay

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sebel fine to stay but getting dated
Overall condition of the apartment was good. It was neat and tidy. The issue was the kitchen was dated with cupboards coming off some hinges, and the bathroom showescreen leaking water everywhere. We weren't that comfortable as the bathroom is very small for a family of 5. Bedrooms were fine and there was a nice lounge area. TV's in two rooms also.
Stayed 6 nights in Aug 2019
Response from The Sebel on 16 Aug 2019
Dear Alistair, Thank you for your review, however, Coral Coast Resort is not part of The Sebel Palm Cove. Thank you. Kind regards, The Sebel Palm Cove

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They own some apartments on residential blocks next door,so you are not always staying at the Sebel.Apartment beautiful but no wifi,and pool not heated.bit far away from the action
Stayed 11 nights in Jul 2019
Response from Manager on 7 Aug 2019
Dear Anonymous, Thank you for your review, however, it appears that the review is meant for Coral Coast Resort. We are separate to Coral Coast Resort, but guest from Coral Coast Resort check in at The Sebel. Thank you. Kind regards, The Sebel Palm Cove

8/10 Good

Sam, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was nice, spacious enough for our family of 4. Located off the esplanade so nice and quiet. Kitchen well equipped. Only negative really was that the carpets in the bedrooms desperately need replacing - very worn and uncomfortable to walk on.
Stayed 4 nights in Jul 2019

8/10 Good

Cathy

Liked: Staff & service, property conditions & facilities, room comfort
Lovely staff comfortable beds
Staff were lovely, beds were comfortable, the furniture was in good condition but the room was a little grubby. The hotel was a bit away from the main strip which wouldn’t have been too bad if I hadn’t hurt my foot but overall a very good hotel especially for a last minute booking during school holidays
Stayed 4 nights in Jul 2019

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing luxury retreat
Very comfortable luxury accommodation in pleasant surroundings
Stayed 5 nights in Jun 2019

6/10 Okay

SJ

Travelled with family and small children
Disliked: Staff & service
Decent size property. Disappointing as booked as staying at the Sebel to find out apartment was actually located at seperate location
Stayed 3 nights in Jun 2019
Response from GM on 17 Jul 2019
Thank you for your review SJ. kind regards, The Sebel Palm Cove

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lived the fact you could either of the pools, 2 at Coral Coast and the 1 at Sebel. Didn’t like that Wotif website was misleading when booking and thought we were staying at the Sebel!!
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from The Sebel Palm Cove on 28 Apr 2019
Dear Anonymous, Thank you for your review. Kind regards, The Sebel Palm Cove

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious rooms and very friendly staff. Would stay there again.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the property was clean.
Stayed 5 nights in Jan 2019

6/10 Okay

Gregg

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs a little TLC
Room Looked Tired. Needed a coat of paint on toilet door. Stayed here many times, Mabay i had a bad room. AIr Conditioning had a funny sound. Very low whine. Was bearable.....
Stayed 2 nights in Nov 2018
Response from Emil on 23 Nov 2018
Dear Gregg, Thank you for your review. Can you please advise me the room number, I will have maintenance team look at the mentioned issue. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2018

8/10 Good

Maddy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely apartment, spacious and comfortable. Loved the mountain backdrop around the resort. Easy short walk to the beach and esplanade. Would recommend.
Stayed 3 nights in Oct 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2018

10/10 Excellent

Dianne, Quakers Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed apartment. Very comfortable. The staff were extremely friendly and happy to assist with bookings and queries. We had a lovely stay and look forward to returning one day.
Stayed 5 nights in Sep 2018
Response from Brad on 4 Oct 2018
Dear Dianne, Thank you for your positive feedback in regards to your recent stay with us. We are very pleased to hear you had a wonderful stay with us. Thank you for staying with us and hope to see you again in the near future. Kind regards Brad

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartments, 5 minute walk to the beach
Well maintained apartments, quiet, close to beach. Private hideaway...
Stayed 7 nights in Jul 2018

8/10 Good

adrian

Liked: Staff & service, property conditions & facilities, room comfort
A good choice in walking distance to Palm Cove
One bedroom apartment, with bedroom separate from open lounge and kitchen area, balcony and washing machine facilities in the bathroom. In room facilities are in good condition. Rooms are clean, though a little dusty dirty around the edges (not "detailed" clean). Pool facility is quite good. Adjoining Gym and Lap Pool facility at Oceans Edge is free, and sensational. Worth noting is that the adjoining golf course has been abruptly closed down - not sure what the plans are for that land space, but assume it will be sold off for further developments. It may be worth asking if that area is under construction or cleared at the time of your planned stay. Staff are friendly and helpful. The Hotel is less than a 1km walk to fabulous Palm Cove, where you will find all necessary restaurant and food choices. Its a good option, and well priced for the moment - but keep an eye on what will be developing in the near future, as the existing pics here may not tell the full story of the Hotel's surrounds in the coming years.
Stayed 4 nights in Jun 2018

10/10 Excellent

Johnny, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
I often stay at The Sebel and find it very comfortable, clean, and the staff are welcoming and friendly. The hotel is situated in a picturesque tropical setting.
Stayed 6 nights in Apr 2018

8/10 Good

Matt, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We thoroughly enjoyed our stay here. Nestled in a great location near the health club and golf course being able to look out the windows and see the wallabies doing their thing was great. Also a reasonably short walk from the beach. Thoroughly recommend.
Stayed 4 nights in Feb 2018

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
A hidden gem, I am a regular visitor to Cairns and had yet to stay at the Sebel and to my suprise my new favorite place to stay

8/10 Good

Gavin, Mackay Qld

Liked: Staff & service, property conditions & facilities, room comfort
Nice place to kick back
Very relaxing vacation accommodation. Enjoyable stayover the xmas break, great kitchen and beds
Stayed 11 nights in Dec 2017
Response from Emil on 7 Jan 2018
Dear Gavin, Thank you for your recent review. I am please to know that you had a great time while stay with us. I will report the elevator to the caretaker at Tiger Cowrie to ensure that the elevator work according in the future. Thank you. Kind regards, Emil Gan Hotel Manager

10/10 Excellent

Dianne , Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Hotel
We had a lovely 5 nights at the Sebel. Our studio room was very comfortable with the added bonus of a kitchenette so we weren't forced to eat out for every meal. The pool and surroundings were lovely but, we thought, there could have been a bit more shade provided. Apart from that it was very relaxing. The staff were friendly and helpful.
Stayed 5 nights in Dec 2017
Response from Emil on 30 Dec 2017
Dear Dianne , Thank you for your recent review. I am pleased to know that you enjoy your stay with us. We hope to see you again in the future when you return to Palm Cove. Thank you. Kind regards, Emil Gan Hotel Manager