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Reviews of Motel Nomad Cairns

3.5 out of 5
Motel Nomad Cairns
314 Mulgrave Road, Westcourt, QLD

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 91 reviews" "
Rating 8 - Good. 26 out of 91 reviews" "
Rating 6 - Okay. 10 out of 91 reviews" "
Rating 4 - Poor. 13 out of 91 reviews" "
Rating 2 - Terrible. 14 out of 91 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full of cockroaches and I left the room. The receptionist mentioned me I would get a refund for the half and never happened. After time I called back and the management told me was her first week working there and never heard something about it but she will check the situation to help me with the refund but definitely never happened. So disappointing.

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked that the service was personable and relaxed.
Stayed 2 nights in Oct 2023

4/10 Poor

Saimo

Stayed 4 nights in Sep 2023

8/10 Good

Cheryl-Maree

Travelled with partner
Liked: Cleanliness, staff & service
Convienence and proximity to shopping and dining. We'll be back
Stayed 1 night in Sep 2023

6/10 Okay

James

Liked: Staff & service
Only stayed the one night so it was ok for our needs. Staff were friendly upon checkin. Room was clean but furniture, fittings and hotel in general are dated and in need of a facelift.
Stayed 1 night in Sep 2023

4/10 Poor

Nicolaas

Stayed 1 night in Aug 2023

6/10 Okay

melissa

Was ok for a cheap getaway.
Stayed 3 nights in Aug 2023

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness
Easy to book on short notice; convenient and accommodating. Would stay there again
Stayed 1 night in Jul 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very polite and helpful, the property is so close to dfo shopping
Stayed 2 nights in Jul 2023

2/10 Terrible

Ryo

Stayed 1 night in Jul 2023

8/10 Good

Yanti

Travelled with family and small children
Great location. Very clean. Enjoyed our stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxed atmosphere, good for short trips and longer stays, only 3km from town centre
Stayed 4 nights in Jul 2023

2/10 Terrible

Yoko

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
A MILLION COCKROACHES
The room was absolutely RIDDLED WITH COCKROACHES!! I’ve never seen that many insects in my whole life. I woke up at midnight to cockroaches in my bed, on every wall in my room! They were all through my suitcase inside my shoes and clothes. It was like something out of a horror movie. I went to reception and there was no one there, and no emergency after hour number to call. I had no choice but to book a room in the Novotel as it was the only Hotel available at that time of the morning. It cost me $450 which I was really unhappy about. Thankfully management issued me a refund the following day, however this does not make up for the horrible experience I was put through and the cost to my second Hotel room. I will NEVER stay in this Hotel again and I strongly advise that you don’t either.
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Property needs a much needed upgrade expecially bathrooms
Stayed 2 nights in Jun 2023

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, staff & service
Good location, property is tired and is feady for an overall facelift.
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great position, parking is tight but capable. The room was very large and clean.
Stayed 1 night in May 2023

4/10 Poor

Mick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Throughout the night there was a loud, intermittent water pressure noise. Bugs around bench area. Loose baain tap, loose roilet seat.
Stayed 1 night in May 2023

10/10 Excellent

Mary Jane

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Shame about the unemptied garbage skip and a couple of noisy people spoiling it for the other guests.
Stayed 1 night in Feb 2023

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Fair, but not going back.
Reception was closed upon check-in and I had to phone them. The tv in the room had a remote that wasn’t working and the buttons on the tv itself were very hard to get to work also. Room was clean and beds comfy. At 9 a.m. a cleaner banged loudly on the door and asked, when I opened it, were we leaving yet. I said NO, not until 10 o’clock checkout time. They seem to need more in-house communication.
Stayed 1 night in Jan 2023
Response from Motel Nomad on 29 Jan 2023
Hi Sharon - sorry for your disappointments. Motel Nomad has reception hours which are displayed 24/7. We also have a live-onsite member just the phone call away before & beyond the reception hours for inhouse guest's continuity of service needs also displayed for communication. We keep a supply of new batteries for device needs. Housekeeping commences at 9am but guests are always welcome to let them know of their intention of not leaving until the10am. Sincere apologies for any misunderstanding. Hope you enjoyed the rest of your travels. Warmest Regards, Motel Nomad

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy spacious.
Stayed 1 night in Dec 2022

10/10 Excellent

Vera, Thursday Island

Liked: Staff & service, amenities
Great location and price
Stayed 3 nights in Sep 2022

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful n quiet. Staff were great. Nothing to complain abouy
Stayed 2 nights in Sep 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size clean room with comfy bed and couch. Very pleasant stay and easy walking to DFO and a Restaurant next door. Very quiet from outside and very little noise from floor above. Neighbouring howling dog wasn't too bad with bathroom door closed, but there's little that the Motel can do about neighbours. Staff very pleasant.
Stayed 2 nights in Jul 2022

4/10 Poor

Janet

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was clean, but very basic, no hand towel or face washer, lounge suite had seen better days. Saturday was horrible, Zic Zac had booked out the pool area for a Pool Party. I got back to my room just after two and the music was thump thump thumping, we went out for dinner and came back just before 9.30 and the music was still thump thump thumping, we had been told when we booked in that the music was from 2pm until about 7pm. My husband went down to see them as he was unable to get anyone to answer the reception phone and asked whom ever was in charge when the music would be finished, to be advised it would be 10pm. I rang the Police only to find that they are unable to help in the case of commercial premises. Eventually the music stopped just after 10pm, but we still had the noise of people talking and things being moved, you would just able drift off to sleep and then the noise would wake you. Spoke to reception on the way out and she has totally disinterested and belligerent about out complaint, said the music stopped at 8pm and all the people left the pool area ---- wrong they were still there and then the function was moving to the Lane Way (also a part of Nomad Motel), so the noise whether it came from the Pool Area or the Lane Way was still extremely loud. This Motel is advertised as a family motel, with family rooms, so why have something on that is disturbing for the guest especially on a weekend, I am sure there are a lot more suitable venues for this type
Stayed 2 nights in Jul 2022

2/10 Terrible

Harkiran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It’s quite a run down property. Half of the appliances including aircon was broken. Floor was quite sticky.
Stayed 2 nights in Jul 2022

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The propert had plenty of parking and an excellent Thai restaurant next door. However, it was unclean, rooms were not serviced, taps dripped, tiles falling off bathroom, bedbases broken, mouldy, toenail found in daughters bed- not hers, not enough kitchen items for number of people in room. It was quieter than expected though.
Stayed 7 nights in Jul 2022

6/10 Okay

Stephen, Ferny Creek

Liked: Cleanliness
Disliked: Amenities
Stayed 10 nights in Jun 2022

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Convenient but needed more updating and maintenance.
Stayed 3 nights in Jun 2022

4/10 Poor

Amber

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was very dated and smelled strongly of cigarettes and cleaning products. There was no toilet seat when we first arrived, tried to call room service 3 times within business hours but no answer, had to go down and ask for a toilet seat. It was fixed within half an hour but very disapointing as we had wanted to shower and go straight out but couldn't use the en suite as we were waiting for the handy man. The floor felt dirty and the room was in dire need of a reno. It was a lovely cool night but none of the windows could be opened so still had to use the air-con as it was stuffy otherwise. The beds were quite saggy. Someone got up in the morning and had a cigarette directly next door to us and it filled our room with cigarette smoke. Needless to say, we bailed early. Outside looked so nice with lush gardens and a big pool. There was a very friendly dog at reception when we arrived so that was nice.
Stayed 1 night in Jun 2022

2/10 Terrible

Kevin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No check in available! Canceling payment!
Stayed 2 nights in Jun 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
Horrible.... Stained couch and blanket, dirty bedspread, broken chairs, no security chain. I was booked in for 3 nights, stayed less than an hour.
Stayed 3 nights in Jun 2022

4/10 Poor

Peter

Disliked: Cleanliness, property conditions & facilities
Very old and dated. Not worth the rediculous charge for the room. Bed was ok which is why I stayed both nights otherwise I would have left.
Stayed 2 nights in Apr 2022

4/10 Poor

Riley-Carmelo

Travelled with group
Disliked: Property conditions & facilities, room comfort
Room was not cleaned properly and smelt like chlorine. dishes were not washed. air con did not work.
Stayed 2 nights in Oct 2021
Response from Reception on 30 Oct 2021
Our maintenance has checked the airconditioner and definitely works, confirmed by current inhouse guest at the moment (?). Please, feel free to call into your onsite Reception area as any difficulties can immediately be sorted.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, just the early wake up call with the Bird Avairy outside the rooms.
Stayed 1 night in Sep 2021
Response from Reception on 30 Oct 2021
Thank you so much for your stay with us. I will have a word to our lovebirds about hospitality manners. Cheers! :)

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2021
Response from by Anonymous on 18 Jul 2021
by Anonymous

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Jun 2021
Response from by Anonymous on 18 Jul 2021
by Anonymous

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from by Anonymous on 18 Jul 2021
by Anonymous

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we arrived. More like a resortish atmosphere than a typical motel. Everyone was friendly and rooms really neat and tidy with Greenery Palm views out our window and sitting on the verandahs. Thank you for the restful night and good food we needed.
Stayed 1 night in Mar 2020
Response from Reception on 17 May 2020
Thank you. It was our pleasure. Hope to see you both again in the future! Cheers for now.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find staff where very helpful. The room was clean
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't betty happy with the loud music blaring from the lane way pub next door, but we rang reception and it was soon turned down. Staff member was terrific and helpful.
Stayed 1 night in Dec 2019
Response from Ron on 18 Dec 2019
Thank you so much for taking the time to give us this amazing review. The Motel Nomad Team works really hard as a team to help make your stay more comfortable. We are happy to know that was met throughout your stay. Hopefully we have the pleasure of accommodating you again soon :D Until next time!

10/10 Excellent

Maikel, Charters Towers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything of this motel. Staff was very friendly and helpful.
Stayed 1 night in Nov 2019
Response from The Motel Nomad Team on 5 Nov 2019
WOW, Thank you so much Maikel for this amazing review! :D We are a small team at Motel Nomad that work very hard to try and give the best possible experience we can for our guest. So knowing that our efforts have reached you and your stay, makes us very happy. Hopefully we have the pleasure of you staying with us again in the near future. Until Next time :D

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The motel was in a great place to everything easy to find would be great with a refit getting a little tired I would definitely go back as it was clean and staff were great
Stayed 3 nights in Oct 2019
Response from The Motel Nomad Team. on 25 Oct 2019
Thank you so much for taking the time to give us this amazing review. The Motel Nomad Team works really hard as a team to help make your stay more comfortable. We are happy to know that was met throughout your stay. Hopefully we have the pleasure of accommodating you again soon :D Until next time!

10/10 Excellent

Lina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Excellent accommodation. Loved it
Stayed 1 night in Oct 2019
Response from Sab on 21 Oct 2019
Wow! :D Lina thank you so much for the amazing review. We are happy to know the staff at Motel Nomad could make your say enjoyable. Hopefully we have the pleasure of accommodating you again soon. Until next time!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Close to where we needed to be. Also close to a shopping mall with cafes etc.
Stayed 1 night in Sep 2019
Response from Sab on 11 Sept 2019
Wow :D Thank you so much for the amazing review! At Motel nomad we try our hardest to accommodate every guest. We are glad to know that our team was helpful. If you haven’t already heard, we have a lovely Bar called Laneway Green that is located next to the restaurant. Its serves amazing cocktails limited seasonal beers and spirits with live music. However, until next time! -The Motel Nomad Team :D

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and cute puppy. Excellent burger joint right next door.
Stayed 1 night in Aug 2019
Response from Ron on 3 Sept 2019
Thanks so much for the positive feedback, we're glad to hear you enjoyed your stay with us.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have raised concerns with staff when I was staying at this accommodation regarding the state of cleanliness of the bathroom and shower. Disappointing but I had very few options to stay elsewhere on the date I was at this motel due to the Cairns Show day weekend.
Stayed 2 nights in Jul 2019
Response from Carli on 23 Jul 2019
Hello Anonymous, we are sorry to hear you were not happy with your room. Our friendly staff are always happy to shift your room if there is an issue in the one you are in. Please do not hesitate to let our friendly staff know more about your stay. Warm regards, the Motel Nomad Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Carli on 23 Jul 2019
Hello Anonymous, thank you kindly for taking the time to review us :) hope to see you again next time. Warm Regards, The Motel Nomad Team

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Carli on 23 Jul 2019
Thank you for the review, anonymous.

4/10 Poor

Jen, Western Australia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I enjoyed how close it was to dfo and cazalys . However that was all im anble to say that was positive about the stay.
Stayed 4 nights in Jun 2019
Response from Carli on 12 Jul 2019
Hello Jen, please do not hesitate to let our friendly staff know if there is something you would like to see us do better. have a lovely day. The Motel Nomad Team