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Reviews of Villa del Arco Beach Resort & Spa - All Inclusive

4.5 out of 5
Villa del Arco Beach Resort & Spa - All Inclusive
Camino Viejo a San Jose, Cabo San Lucas, BCS

Reviews

8.8

Excellent

Rating 10 - Excellent. 42 out of 62 reviews" "
Rating 8 - Good. 5 out of 62 reviews" "
Rating 6 - Okay. 9 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 1 out of 62 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rajdeep Singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location with great food options. Hidden Gem of Cabo
Stayed 6 nights in May 2024
Response from Dominique Richard, General Manager, Villa del Arco on 20 May 2024
Dear Rajdeep Singh,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us.It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit.Kind regards,

10/10 Excellent

omar, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food the staff cleaniness
Stayed 5 nights in May 2024
Response from Dominique Richard, General Manager, Villa del Arco on 16 May 2024
Dear Omar,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Susan, Ventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful. Food and drinks were good. But as an all inclusive, I did not like having to sign for each meal and beverage, my identification bracelet should have been enough. I found it annoying to be bothered with that.
Stayed 7 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 14 May 2024
Dear Susan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Estefania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Staff are really nice, food is amazing. Highly recommend the all inclusive option
Stayed 3 nights in May 2024
Response from Dominique Richard, General Manager, Villa del Arco on 14 May 2024
Dear Estefania, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, amenities
Way overpriced for what you get
Stayed 8 nights in May 2024
Response from Dominique Richard, General Manager, Villa del Arco on 14 May 2024
Dear Robert, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Joseph A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 6 May 2024
Dear Joseph A,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Dameone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice best out of country stay so far.
Stayed 4 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 25 Apr 2024
Dear Dameone,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Mariel Matos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff were very attentive. The gym and spa were excellent. Within walking distant of town but far enough not to listen to party and crowd.
Stayed 6 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 19 Apr 2024
Dear Mariel Matos,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 Poor

Andrea

Stayed 8 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 14 May 2024
Dear Andrea, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Dominique Richard, General Manager, Villa del Arco on 13 Apr 2024
Dear Daniel,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Kevin Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, love the access to the sister property restaurants
Stayed 5 nights in Mar 2024
Response from Dominique Richard, General Manager, Villa del Arco on 29 Mar 2024
Dear Kevin Paul,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 Poor

Maegan Marie

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
False advertising. The “kids club” has a very limited capacity and extremely limited hours. Prior to our stay a concierge told me that there was ability to care for “all kids” 8am-6pm. It wasn’t until we arrived at the actual kids club that we realized we needed reservations. The kids are ONLY able to stay once a day either 10-1 OR 2-4. Also, the days we were staying there they could only have a total of 6 kids between 2 very large resorts. “Reservations” can only be made after check in to the actual property. Not surprisingly, there was very slim availability for our week long trip. Furthermore, we were traveling with another family and there was almost no time that ALL kids could go due to the limited spacing. This should be advertised as limited babysitting first come, first serve. The resort itself was very nice. The service at the poolside was great. The breakfast buffet at El Patron was fantastic with gorgeous scenery. I just wish the concierge we contacted prior to arrival gave us real information. Also, we attempted to book 2 “reservation only” restaurants prior to arrival which apparently can’t happen. Both my concierge and my friend’s concierge failed to respond to our calls/voicemails and emails in this regard. I’m pretty sure the entire point of the concierge service is to sell time shares.
Response from Dominique Richard, General Manager, Villa del Arco on 25 Mar 2024
Dear Maegan Marie,Thank you very much for rating our resort, staff and facilities based on your experience with our kids club. rest assured that we have passed on your comments to our kids club team in Villa del Palmar resort.Best Regards

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property & friendly attentive staff
Stayed 4 nights in Mar 2024
Response from Dominique Richard, General Manager, Villa del Arco on 22 Mar 2024
Dear Nicole,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with very attentive and helpful staff. A great resort if you want to lounge by the pool or to hang out on the beach. Good choice of restaurants within the resort
Stayed 5 nights in Mar 2024
Response from Dominique Richard, General Manager, Villa del Arco on 22 Mar 2024
Dear Keith,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Faizal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort was OK not great. There are a lot of upcharges and the food was OK. We’ve been to all-inclusive resorts in Mexico about 15 previous times, 3 in Cabo.
Stayed 4 nights in Mar 2024
Response from Dominique Richard, General Manager, Villa del Arco on 11 Mar 2024
Dear Faizal, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Everything about the resort was great. We would stay there again.
Stayed 7 nights in Feb 2024
Response from Dominique Richard, General Manager, Villa del Arco on 7 Mar 2024
Dear Christopher, Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. Your rating inspires us to keep making our guests' satisfaction possible. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff super helpful, great service, clean facilities, everyone there very nice. It was a great vacations!
Stayed 3 nights in Feb 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear MariaThank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

AFSHIN, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food for all inclusive. Bed mattresses were very comfortable too.
Stayed 3 nights in Feb 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Afshin,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

2/10 Terrible

Laura

Travelled with family
Disliked: Staff & service
As soon as you check in, it is all bait & switch. They make you sit down with the concierge to book dinners and excursions. However, none of that happened after we told her we weren't interested in going to a breakfast the next day to be sold on a timeshare. She then dismissed us to go see someone else for our booking needs. Very rude and annoying way to start the vacation. All you see all day around the pool are the staff giving yet another tour for a timeshare scam. This was very annoying to experience while I'm trying to relax on the resort. -You have to wait 30 to 45 minutes for a drink/food and have to sign a bill each time even though it is all-inclusive. We even had a specific wristband indicating this. It was such a waste of time and paper. Defeated the purpose and not worth the money in that case. -Literally can't get a drink after 10 pm. Sports bar says 12 am but they tell you 11 pm and turn all tvs off at 11 pm. Everything closes super early. The dinners took 3 hours each with horrible service and over salted food.Hotel wouldn't give a partial refund to a guest that could no longer attend (before the Expedia deadline to cancel). The hotel wanted us to cancel and rebook for a much higher price. We booked through Expedia, and they could not get a hold of the hotel to resolve the issue. Expedia said it was up to the hotel to give the refund. The hotel said the reservation team was busy and said no refund. Manager and front desk didn't care.
Stayed 5 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Laura C,Thank you very much for your comments regarding our food and beverage offerings, rest assured we will share this with our team in order to improve. Please note that our sports bar is open until midnight. We understand your comment regarding the reimbursement of the additional person, as we mentioned, since your booking was made through a third party website in this case expedia, all requests for refund must be made through them. we apologise if this was not made clear.Best regards

8/10 Good

Glen

Liked: Cleanliness
Stayed 6 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Glen,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Melissa Faye

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we love it
Stayed 3 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Melissa Faye,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Elizabeth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Elizabeth Ann,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Marc

Stayed 4 nights in Jan 2024
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Marc,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Linsey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We went during the busiest week of the year (so management said.) This was our first time here: we did the all inclusive with two teens. Pros: clean, beds comfortable, hot water always available in shower. Food was great at THIS resort. (Went to Carbon at sister resort, not great). bedroom suite spacious, full size pullout and an extra cot. full kitchen fully stocked. Fantastic view over Cabo and bay. Service at restaurants overall pretty good; breakfast was a little slow. The last night we went to the Patron food was great but so slow, we waited 45 min to eat. Servers very friendly. Beach clean and ocean swimmable. Cons: room had a loud squeaking noise noticed on the first day. it was the elevator on the other side of the wall. Happened every time elevator moved. Told front desk multiple times. The only thing offered us was a different room that was in a less nice spot than what we were paying for. So we slept with pillows over our heads and earplugs, it was constant on and off for the whole week. People save chairs with towels at 7am, (even though signs say it’s only allowed for an hour, NOT enforced) there were no beach chairs available if you did not get up and save seats. Try to push timeshare sales breakfast when you check in.
Stayed 7 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Linsey, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here from Dec 15 - 21, 2023. We absolutely loved it. It's a bit of a haul from the airport but it's location in Cabo San Lucas is quite central to the main area of town. The property itself was great. We loved our 1 bedroom unit. My kids loved their heated tools which were shallow and perfect for them to play in. I loved the beach right in front of the property which made for easy snorkeling. The food options were plentiful. We especially loved their restaurants Tomatillo and Bella California along with their Taco Bars You do need to make reservations for their restaurants which was a little hard to do at the earlier times that my kids like to eat...but we were able to make it work. My kids loved their nightly shows at the buffet area at Villa Del Pamar. It was a daily highlight for them and something we had to plan our dinner timing around. The property is made up of three separate hotels - all owned by the same company. They provide a cute trolley for you to get to everything on the property. The staff were all very attentive and helpful and made the stay even more enjoyable. The only thing we did not like was for nearly a full 24 hours the property had a water line break. So we were without water for a day and couldn't flush our toilets, wash our hands or shower. These things happen and it was an inconvenience but they were quick to resolve it and everything was fully operational after that. Oh, they offer free valet parking if you rent a car.
Stayed 6 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Ariel,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Harleen,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pools and access to the beach was great! The spa was beautiful. I had one of the best therapeutic massages that I have ever had from a lady named Arlette. Yesenia was also a wonderful manicure. All of the staff were very polite and accommodating. My suggestions for an improved experience 1. provide filtered water at all times in the lobby and by the pool to reduce water bottle consumption. 2. We were told that it was too late to schedule a ride back to the airport at the end of our trip when we tried the day before our flight. We were told that we would have had to reserve our transportation 2 days before our flight. Really? Nothing could have been done with more than 24 hr. notice? We ended up spending a lot more to get another ride. We should have been warned about this at check-in, and offered to schedule transportation at that time. Overall, a great experience!
Stayed 4 nights in Dec 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Darcy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Ryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality of food was GREAT. Would have liked the service at the pool side to be a little better...more frequent stops.
Stayed 3 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Douglas Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff! 2nd time in (11) years. Reminded me we need to go more often. Location of resort is great with beautiful view from coast. Easily accessible downtown shopping and water activities.
Stayed 3 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Douglas Ryan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Peter

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Staff was not very accommodating for large groups. We had 11 in our party and were limited in dining options. For the price we expected more. Also some units were renovated which was nice, but others lacked that same luxury.
Stayed 7 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Peter, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Michelle,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Shelley, Cochrane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and I highly recommend this resort. Amazing view of the arch. Walking distance to Cabo. Note: If you don’t choose the All Inclusive option be prepared for (in my opinion) very high prices. $349MXN for nachos. $2000MXN and up for a steak. $400MXN or more for a glass of wine.
Stayed 3 nights in Nov 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Shelley,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room toilet did not flush and the room smell luke humed
Stayed 4 nights in Oct 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Claudia, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

4/10 Poor

Merissa

Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Merissa,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Brenda C

Travelled with family and small children
No bar in lobby... how long we had to wait to get room.. service was slow.. everything closed so early..
Stayed 4 nights in Aug 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Brenda C, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here with my wife and celebrated her birthday. The property is very clean and the staff are also amazing. All the food and drinks included in the all inclusive was very good quality and included some higher brands. Would definitely be coming back and bringing our kids too.
Stayed 3 nights in Aug 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Jonathan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at the Del Arco and it was great. The resort was amazing and the SPA was wonderful. The food was pretty good too. The beach area was great and swimmable. We will be returning with the kids/teens soon. Lots of groups, couples and families there.
Stayed 3 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Pamela,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

4/10 Poor

Eda A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Eda A, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and everything was clean. We had a great time and the food was delicious.
Stayed 4 nights in Jul 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Monica,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

MARIA TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 6 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Maria Teresa,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Yvette G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great food, beautiful area, very clean! I loved my stay at los arcos.
Stayed 3 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Yvette G,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Susan, Lake Elsinore

Liked: Cleanliness, staff & service, property conditions & facilities
We spent four days at this resort for our wedding anniversary. We selected the all-inclusive option, which, in my opinion was the best option. The food at this resort is really good. Primarily the dinner options. The Carbon Grill was amazing, as was Neptune. Lunch at the Taco place both at Villa del Arco and del Palmoro were both very, very good. The breakfast buffet at del Arco was okay, we ended up going off site for breakfast for one of the days. The pools at this resort are great, and there was plenty of chairs to sit on around the pool. The only negative was that there were always little kids in the hot tubs (even though there were signs saying children were not permitted) and the staff did nothing about it. Additionally the chairs facing the beach were always claimed early in the morning, within no one actually sitting in them for hours. That was also annoying and the staff did nothing to follow their own rules. This resort is good for families or older people not looking for nightlife. For example, there is no bar in the resort that is open past 8pm. Even the Sports Bar in del Palomar is only open until 10pm. The staff is very friendly, accommodating and respectful. If we go back to Cabo, we will definitely stay there.
Stayed 3 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Susan,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Timothy,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was really nice and right off the beach. The room was amazing and gave us an upgrade without asking. I would definitely stay here again. Overall the service was great, the only thing I disliked was having to sign a receipt for every time we ate, ordered drinks, or even got a water. A bit annoying because after waiting for your order you had to wait for the “tab” even though we paid for all inclusive and all is included. Luckily upon checkout there was no open tab as all the receipts signed were extremely overpriced. Example 8 tacos and 1 beer the tab would be $118 USD. Definitely recommend to pay for all inclusive as everything is expensive here.
Stayed 2 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Claudia,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Karen Liantada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was upgraded to a one bedroom villa and it was beautiful. It has two bathrooms and an ocean view. The staff was excellent. Special shout-out to Efrain and Alejandro in the front desk, Salvador in Bella California, Angelica in El Patron and the staff of Neptune. Me and my husband celebrated both our birthdays and wedding anniversary there and it was great. Thank you.
Stayed 5 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Karen Liantada,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Susana,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around a great trip! The service was wonderful, kids enjoyed the beach and pool, view from the room was beautiful. Neptune for dinner was delicious! Close to town for shopping. Would definitely stay here again.
Stayed 3 nights in Jun 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Sarah,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible service from the wait staff to house keeping. Room service: Requested coffee from room service that never came, dinner took 1.5 hours for a pizza. Restaurants: wait staff was unfriendly and slow House keeping: didn’t come until 4pm, didn’t restock and didn’t sweep the floor (it’s at the beach and needs a sweep)
Stayed 6 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Jeff, We appreciate the time you took to share your experience with us. We are very sorry that in your recent visit we didn't exceed your expectations. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards,

10/10 Excellent

Jeanette Ferrer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful and the staff was exceptional going with all inclusive was the best, food was good and many dining options
Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Jeanette Ferrer,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,

8/10 Good

Nohora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Dominique Richard, General Manager, Villa del Arco on 15 Feb 2024
Dear Nohora,Thank you for providing us the opportunity of hosting you at Villa del Arco and for taking the time to share your experience with us. It will be an honor for Villa del Arco to have you back and offer you our sincere hospitality on your next visit. Kind regards,