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Reviews of The Northgate

5 out of 5
The Northgate
The Northgate, Northgate Street, Bury St Edmunds, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 5 out of 74 reviews" "
Rating 4 - Poor. 4 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

paul

Liked: Room comfort
Disliked: Property conditions & facilities
Easy check in, on first impression room was a good size , bed comfortable , bathroom the toilet looked like it had been broken for dome time, we did message North gate to inform them along with photos, but no response , crack in toilet seat is unhygienic ! Cobwebs in the bathroom as well Breakfast was ok We did inform someone about the toilet seat again when we checked out
Stayed 1 night in Mar 2023

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sophie

Stayed 1 night in Feb 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Listed as 5 stars but no staff there so no service. Difficult to get in. No breakfast until after I had to leave and no way to request it earlier so I didn't get any. Not as advertised. I would class this as 3 star at best. Very overpriced for what you get. Won't be staying there again.
Stayed 1 night in Feb 2023

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, check in and leave. Lovely room. Large and tasteful. Comfy bed. All very clean. Bathroom quirky and nice, good towels, sparking clean but one or two painted areas needing attention. Breakfast was fine, staff member very pleasant. Parking at the back was excellent but not well signposted. Communal areas could do with update (hall/stairs, breakfast room). Stair carpet looked dirty which was unfortunate first impression. TV remote not working (batteries?) Location excellent. Overall a very nice stay.
Stayed 2 nights in Feb 2023

8/10 Good

Cindy

Stayed 1 night in Jan 2023

4/10 Poor

Jan

Stayed 1 night in Jan 2023

6/10 Okay

Ann

Stayed 1 night in Nov 2022

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Northgate is in an excellent location which allows you to explore Bury St. Edmonds with a short walk. The rooms and the grounds are beautiful and the syaff amazing. We did the chefs table dinner and had auch a fantastic meal! Would highly recommend
Stayed 1 night in Sep 2022

10/10 Excellent

Sonia

Stayed 1 night in Aug 2022

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff, amazing breakfast and comfy bed!
Stayed 1 night in Jun 2022

10/10 Excellent

Benjamin

Stayed 2 nights in May 2022

10/10 Excellent

Daniel

Stayed 1 night in May 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms lovely hotel
Stayed 2 nights in May 2022

6/10 Okay

Richard

Liked: Cleanliness
Overall it’s decent hotel but overpriced
This is a decent small hotel close to town centre with free parking. We paid for a superior room and for the price we paid we were a little disappointed. Decor a little tired especially in the bathroom but main issue was no hot water in the evening; shower was only tepid. Also room was very cold at night even after turning radiator. We tried to grab something to eat in the restaurant around 17:00 but were told it was fully booked even though it was empty. Suggested that we could order snacks from the bar, these were very limited, 4 options I think. It’s a nice small hotel but if you are changing 5 star rate then you need to do better. I did report hot water situation at check out but the young lady seemed very inexperienced and just said she would report it.
Stayed 1 night in Apr 2022

10/10 Excellent

Renais

Stayed 1 night in Mar 2022

10/10 Excellent

Pamela

Stayed 1 night in Mar 2022

8/10 Good

Holly

Stayed 1 night in Mar 2022

4/10 Poor

Curtis

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Nice area, nice site, but bed being held together by tape, for the price a night isn’t great, and unfortunately temporary traffic lights the day we stayed which meant constant noise, I am sure in a different room without the temporary traffic lights would of been a much different experience.
Stayed 1 night in Feb 2022

10/10 Excellent

Kerry

Stayed 1 night in Feb 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night all good. Would have liked a larger choose in restaurant.
Stayed 1 night in Jan 2022

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
A little disappointed with the food not very hot and breakfast was definitely hot at all
Stayed 1 night in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay. Very efficient service throughout with attention to detail.
Stayed 1 night in Nov 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

L

Liked: Cleanliness
Disliked: Room comfort
Gone very downhill
Our third stay and probably our last has really gone downhill. We were put in a very hot room with fan that barely worked may just of been brand but terrible, street facing room so very noisy with windows open to try and sleep due to hotness of the room. ONE coffee pod in room for coffee maker ! So not even one each! Cleanliness was not as good as previously either, floor in bathroom did not look as if been cleaned properly as hair and dead fly in toilet. Very disappointing.
Stayed 1 night in Sep 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
Everything was perfect!
Stayed 2 nights in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the outdoor terrace and tipi
Stayed 2 nights in Aug 2021

8/10 Good

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate to stay here.
Fantastic stay. Staff are terrific. Friendly, courteous, and very aware of client needs. Barman makes superb cocktails with a degree of theatre! Very professional. Food was superb - dinner and breakfast. Very convenient location in a very beautiful city. Highly recommended. We will be returning.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed just a single night in The Northgate and overall we found it to be a great place to stay. Clean, pleasant decor, food was good and the staff were excellent. We had dinner in the restaurant and were very impressed. Free parking on-site was an additional sweetener and greatly appreciated. The one single criticism that you could level at our room was the fact that it was front facing - and the traffic noise was noticeable.
Stayed 1 night in Jul 2021

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we wanted
Lovely hotel in a great location.Staff were friendly & professional. Breakfasts were great & we enjoyed a few drinks in the bar. Will definitely be returning 👍
Stayed 2 nights in Jun 2021

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels special!
Lovely experience! Staff on point and very accommodating. Hotel and room well kept. Can't wait to return for food and cocktails!
Stayed 1 night in Dec 2020
Response from Northgate Team on 10 Dec 2020
Thank-you for such lovely comments! We're so glad that you enjoyed your stay and hope to see you again soon!

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel
Well positioned on the edge of the town centre with free parking at the rear. Nice decor, good sized rooms and very clean.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Excellent service and amazing food!
Stayed 1 night in Aug 2020

6/10 Okay

Monika, Snodland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a very old building with no air conditioning. Unfortunately the room I got was facing the high street that was really noisy making it unpleasant as I had to open the windows do to the heat. The stuff very kindly offered that I could switch rooms but the only other available one was right right above the kitchen and the kitchen fan was just as bad. Personally, not a great value for money. Looks are not everything after all.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, very attentive and looked after us very well. The room was comfortable and nicely decorated. Only downside was the stairs as we both have creaky knees. Would go back again but book a room on a lower floor.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice venue, good service and totally relaxing.
Stayed 1 night in Dec 2019
Response from Reservations on 30 Dec 2019
Thank-you for such a positive review! We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Samantha on 23 Dec 2019
We're glad you enjoyed your experience and hope you will be back soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent. Was especially impressed with the vegan black pudding dish on the dinner menu. Our rooms were right at the top of several flights of deep stairs so older visitors might want to ask on which floor their rooms will be.
Stayed 1 night in Dec 2019
Response from Samantha on 23 Dec 2019
Thank-you for your kind review. We're glad you enjoyed your experience and certainly hope you'll come see us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
A fantastic Hotel, amazing food and a very chic cocktail bar
Stayed 1 night in Oct 2019
Response from Northgate Reservations on 2 Dec 2019
Thank-you for such a positive response! We hope you'll stay with us again soon.

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from The Northgate on 2 Dec 2019
We're glad you enjoyed your experience and hope you'll come in again soon!

8/10 Good

James

Liked: Room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Exceptional bathroom. Very comfortable bed. The restaurant food was amazing!
Stayed 1 night in Aug 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019