Burton on Trent Hotels with Swimming Pool

"I was 10 minutes away from the hotel when a staff member called me to say that you were overbooked, so the room I had booked more than 3 weeks previously, was no longer available. I was offered a room in a manor house nearby. But that had no reception, and no restaurant. Without any hotel staff at that property, it did not feel safe for a lone traveller. When I arrived at the hotel, and spoke to the staff, the lady I dealt with said that a hotel in the city centre had a room available. This was not ideal, as the event I was attending was cross the road from the hotel I had booked, which is why I booked it. The city centre hotel was a 15 minute drive away. I was told that the overbooking was due to a system error. I can't help thinking it was to cover the possibility that bookings might be cancelled, but none were. When I booked there was good availability, and I know that this only changed late in the week preceding my weekend booking, because I checked on the Friday to see if the room price had dropped - it was showing as sold out. If I had known I would not be able to stay at the hotel, I would not have booked a hotel at all, and would have travelled up for the event on the day. Booking the hotel was meant to provide a relaxing evening and morning before the afternoon event. It was quite the opposite with having to find my way to the city centre hotel, and back again. The only reason I ended up accepting the city centre htoel was because the staff member at the Orchard"

"It was a serviceable place to stay. We booked a en-suite double, which had a very unique layout in Room 8, with the shower/sink area being an open area. Bed was extremely comfortable as a plus point. They didn't initially give us towels for the room at check in, so had to go back up get them. Walls are quite thin as we could hear people clearing talking, and later, loudly snoring in one of the dorm rooms next door. The room had basic amenities for the price. It was fine for a one night stop over for work. The reception/lounge area is quite nice and had a great aesthetic using the original brick work, so the presentation in the entrance isn't lacking."

"Hotel is in desperate need of updating. Rooms and bathrooms are in poor condition. Hallways have visible marks and dents in the walls and carpets. Food is poor in Zest, breakfast is mediocre. "

"The staff were extremely friendly and helpful. Rooms were spotless and decorated to a high modern standard. Would definitely stay here again. Excellent value for money."

"During breakfast coffee machine was not working, no phone in the room, no storage/cupboard in the room, cleanliness was average, asked for boiled egg but was told it will take 15 minutes."

"Room was booked for 27/28 March. Got a called on the 24th to say the room was unavailable and they were cancelling my room. All alternative hotel prices weee now up 50%. Had to cancel 1 days stay in birmingham and footed a train alteration fee. Will NEVER book at the cube again! "

" Clean; comfy bed; helpful staff; fab breakfast"