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Reviews of Hampton Inn Atlanta-Mall Of Georgia

2.5 out of 5
Hampton Inn Atlanta-Mall Of Georgia
3240 Buford Drive, Buford, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 334 out of 601 reviews" "
Rating 8 - Good. 163 out of 601 reviews" "
Rating 6 - Okay. 50 out of 601 reviews" "
Rating 4 - Poor. 28 out of 601 reviews" "
Rating 2 - Terrible. 26 out of 601 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was very clean, the best part.
Stayed 3 nights in May 2024
Response from Yanti on 13 May 2024
Thank you for your kind words, Tom. We appreciate you.

4/10 Poor

Alicia

Disliked: Staff & service
They charge me an extra $100 for booking through expedia app that i wasn't aware of until i was at check-in. Sad.
Stayed 2 nights in Apr 2024
Response from Yanti on 28 Apr 2024
It was not a charge. It was an incidental hold and when you don't use it, it will go back to your account. Thank you

8/10 Good

jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Breakfast options can improve.
Stayed 4 nights in Apr 2024
Response from Yanti on 10 Apr 2024
We appreciate your suggestion. Thank you

10/10 Excellent

Nancy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for us.
Stayed 1 night in Apr 2024
Response from Yanti on 10 Apr 2024
Thank you Nancy for the perfect review. We appreciate your kindness

6/10 Okay

Michael, Madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for the less than excellent score: It all comes down to two issues. The mattress was terrible. Way to firm, and the pillows were too, too soft. Sadly these things caused a terrible nights sleep. Everything else was lovely.
Stayed 1 night in Mar 2024
Response from Yanti on 24 Mar 2024
Thank you for your honest feedback. We appreciate you

8/10 Good

Patricia

Business traveller
I liked the strawberry water they had at the check in desk. I appreciate the free breakfast
Stayed 1 night in Mar 2024
Response from Yanti on 20 Mar 2024
Thank you for your kind words, Patricia. We appreciate you

2/10 Terrible

Daniel

Stayed 1 night in Mar 2024
Response from Yanti on 10 Apr 2024
Thank you for your honest feedback. We appreciate you

10/10 Excellent

Coral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth it.
Stayed 1 night in Mar 2024
Response from Yanti on 10 Mar 2024
Thank you for your perfect review! We appreciate your excellent feedback and looking forward seeing you soon.

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Yanti on 29 Feb 2024
We appreciate your perfect review, Garrett. Thank you very much.

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great too.
Stayed 1 night in Feb 2024
Response from Yanti on 16 Feb 2024
Thank you Patti for the perfect score. We are looking forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Breakfast was ok except for the coffee
Stayed 2 nights in Feb 2024
Response from Yanti on 13 Feb 2024
We appreciate your honest feedback. Thank you

8/10 Good

Kelli

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location was great. We had mold in our shower and that was just gross!!! Everything else was nice.
Stayed 1 night in Feb 2024
Response from Yanti on 11 Feb 2024
Thank you for your honest feedback. We appreciate you

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Yanti on 11 Feb 2024
Thank you for the perfect rating, Joy. We are looking forward seeing you soon.

2/10 Terrible

Garage Doors

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Ripe Off
I booked through hotels.com for a monday-wednesday stay and paid for the reservation at that time. My job changed and I could not come until Tuesday. I called the hotel to let them know and was told I had to contact hotels.com. No luck, me reservation was non refundable. I can understand that however, when I checked in on Tuesday, they charged me again for the Tuesday night stay.
Stayed 2 nights in Jan 2024
Response from Yanti on 30 Jan 2024
Thank you for your honest feedback. We appreciate you

10/10 Excellent

Debbie Weymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds
Good place to stay. Comfortable beds.
Stayed 2 nights in Jan 2024
Response from Yanti on 28 Jan 2024
Thank you very much for your excellent rating, Debbie. We are looking forward seeing you soon.

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good actually, i liked the easy check in and the staff were nice. The room was clean and bed was comfortable. One thing that i would add would be a spanish channel for obvious reasons. The hotel is close to stores, restaurants, coffee shops and a mall right in front. Overall a nice weekend stay with peace and quiet ambience. I would stay again.
Stayed 2 nights in Jan 2024
Response from Yanti on 28 Jan 2024
Thank you for your honest feedback, Jon. We appreciate you.

10/10 Excellent

Mike

Stayed 1 night in Jan 2024
Response from Yanti on 21 Mar 2024
Thank you Mike for the perfect review. We appreciate you.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yanti on 24 Jan 2024
Thank you very much for the perfect rating, Susan. We appreciate you. Looking forward to seeing you soon

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities
Room was nice
Stayed 1 night in Jan 2024
Response from Yanti on 24 Jan 2024
Thank you for your honest feedback, Chad. We appreciate you.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yanti on 21 Jan 2024
Thank you for the 5 stars rating. We appreciate you

10/10 Excellent

Ashlynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Yanti on 14 Jan 2024
Thank you for the perfect review, Ashlynne. We appreciate you and looking forward to seeing you soon.

10/10 Excellent

D. Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Jan 2024
Response from Yanti on 10 Jan 2024
Thank you for the perfect reviews, Scott. We appreciate you.

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Yanti on 10 Jan 2024
Thank you for your honest feedback. We appreciate you

10/10 Excellent

Colista

Stayed 2 nights in Dec 2023
Response from Yanti on 6 Jan 2024
Thank you for the perfect reviews, Colista. We appreciate you.

8/10 Good

Jacqua

Liked: Staff & service, room comfort
Good overall.
Stayed 2 nights in Sep 2023
Response from Yanti on 6 Jan 2024
Thank you for your honest feedback. We appreciate you.

8/10 Good

Joel, Stevens

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yanti on 3 Jan 2024
Thank you for your honest feedback, Joel. We appreciate you.

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Yanti on 29 Dec 2023
Thank you for your honest feedback. We appreciate you !

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from Yanti on 29 Dec 2023
Thank you for the five stars rating Elizabeth! We appreciate you.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness
So-so stay
Stay was average for price paid. Nothing special. Good for a night. My only two criticisms are that the matress felt of very low quality. You can feel the springs. Hampton has always had a good rep but using a Satvaa or Sterns and Foster for example would take care of that. The shower drain appeared clogged. It just sucked standing in that water while showering. You would think monthly maintenance would keep that in check. I have always had a good view of Hampton but not so much this time.
Stayed 1 night in Dec 2023
Response from Yanti on 26 Dec 2023
Thank you for your honest feedback. We appreciate you.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Yanti on 26 Dec 2023
Thank you for your perfect reviews Haley. We appreciate you.

8/10 Good

Megan

Stayed 1 night in Dec 2023
Response from Yanti on 6 Jan 2024
We appreciate your honest feedback. Thank you

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023
Response from Yanti on 20 Dec 2023
We appreciate your perfect review, Joseph. Thank you very much.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yanti on 20 Dec 2023
Thank you for the perfect review, Mary. We appreciate you.

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Really had no problems. I do want to mention the girl behind the desk Dana? Did not smell very good. Maybe someone could talk to her about it.
Stayed 2 nights in Dec 2023
Response from Yanti on 20 Dec 2023
Thank you for your honest feedback. We appreciate you

8/10 Good

Dennis

Travelled with family
Stayed 1 night in Dec 2023
Response from Yanti on 20 Dec 2023
Thank you for your honest feedback. We appreciate you Dennis.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was superb! They always remember me and are so inviting to all the guests that I see them interact with.
Stayed 2 nights in Dec 2023
Response from Yanti on 5 Dec 2023
Thank you very much Richard for always choosing to stay with us. We appreciate you.

8/10 Good

Scott

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a nice hotel to stay at. The room was nice and the bed was very comfortable to sleep in.
Stayed 4 nights in Nov 2023
Response from Yanti on 29 Nov 2023
Thank you for your positive feedback. We appreciate you.

10/10 Excellent

George H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience.
Extremely nice staff. Comfortable room.
Stayed 1 night in Nov 2023
Response from Yanti on 22 Nov 2023
Thank you George for the outstanding review. We appreciate you.

10/10 Excellent

Brenda

Stayed 1 night in Nov 2023
Response from Yanti on 4 Dec 2023
Thank you for the outstanding rating, Brenda. We appreciate you.

10/10 Excellent

Johnny

Travelled with family
Outstanding
Stayed 2 nights in Nov 2023
Response from Yanti on 12 Nov 2023
Thank you very much for the outstanding review, Johnny. we appreciate you.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Yanti on 7 Nov 2023
Thank you for your 10 out of 10 ratings. We appreciate you.

6/10 Okay

Ruby

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I hardly slept at all! There were no curtains it was a pull down shade and a bright light shining in the window!! The ac/heater did not work. It was freezing in the room and you couldn’t change it. I called the front desk. They said they would send someone up that never came.
Stayed 1 night in Oct 2023
Response from Yanti on 31 Oct 2023
Thank you for your honest feedback. we appreciate you.

10/10 Excellent

LouAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were over-the-top friendly and helpful. The breakfast was well-stocked and delicious; there were countless options! Our room was clean and comfortable. Excellent stay—we will definitely stay there again!
Stayed 1 night in Oct 2023
Response from Yanti on 11 Oct 2023
Thank you very much for your kind words LouAnn. We appreciate you.

2/10 Terrible

Joy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I spoke to the manager today about what happened. He was wonderful and so sorry about what happened . He said my CC had been denied from y’all. On my check in day I had called to tell them I would be late checking in. When I went to check in I was told I didn’t have a reservation, that they didn’t have any rooms, then that my reservation was for Sept. 4th- & 5th, not Oct. 4th-6th, then that my reservation was canceled. I ended up having to go next door to their sister hitel, the Marriott. I had to pay again. Therefore I need a refund on my Mastercard for any charges Expedia charged to me.
Stayed 2 nights in Oct 2023
Response from Yanti on 7 Oct 2023
Thank you for your honest feedback, Joy. The hotel is not charging you. You need to contact expedia directly for your refund.

10/10 Excellent

Anouska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yanti on 7 Oct 2023
Thank you for the perfect reviews. We appreciate you Anouska

10/10 Excellent

Aline

Stayed 1 night in Oct 2023
Response from Yanti on 7 Oct 2023
We appreciate your 10 out of 10 review, Aline. thank you very much.

2/10 Terrible

Michelle

Stayed 2 nights in Sep 2023
Response from Yanti on 22 Oct 2023
thank you for honest feedback. we appreciate you

10/10 Excellent

Corey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Yanti on 1 Oct 2023
Thank you for taking the time to write an excellent review for us Corey. We appreciate you

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yanti on 30 Sept 2023
We appreciate your 10 out of 10 review. Thank you very much

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area
Stayed 2 nights in Sep 2023
Response from Yanti on 25 Sept 2023
Thank you Daniel for your excellent feedback. We appreciate you.