Exterior
Check availability

Reviews of Hyatt Place Buffalo/Amherst

3 out of 5
Hyatt Place Buffalo/Amherst
5020 Main Street, Buffalo, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 704 out of 1002 reviews" "
Rating 8 - Good. 200 out of 1002 reviews" "
Rating 6 - Okay. 55 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable room.
Stayed 1 night in May 2024
Response from Nico Zambito on 12 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

6/10 Okay

Thurman

Travelled with partner
Everything was fine
Stayed 1 night in May 2024
Response from Nico Zambito on 10 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

6/10 Okay

Hannah

Disliked: Amenities
I booked this hotel as a birthday getaway for my mom, thinking it would be an upscale hotel experience because the reviews were good but I was honestly disappointed and won’t be back for a stay. The pros: the two girls who checked us in were lovely, very friendly and accommodating. The location was good, the area is safe. The room was quiet. The cons: the hallways were really humid and smelt musty. When we got to our floor there was a vacuum sprawl out and left in the hallway with laundry. The first room we had also smelt very musty like a cottage or a basement (but we were on the top floor). We had to switch rooms because the smell bothered us so much. We got a second room on the other end of the same floor and it was still musty, but we turned the AC on high and bought some room spray when we were shopping so that we wouldn’t have to move again. The king bed seemed to be a queen size.. The breakfast in the morning had good options, but could have been better. They served breakfast on paper plates which I have never seen in my life at a hotel especially a Hyatt? By 8:30 all of the fruit was gone and they didn’t offer any more so we didn’t get any.. There was also a lady putting out the hot food who was super grouchy and rude, yelling at the guests for not putting lids back on and was slamming things around. Really turned us off of a nice breakfast experience. Blonde girl at the front desk in the morning was also grouchy. Disappointed and wont be back..
Stayed 1 night in May 2024
Response from Nico Zambito on 10 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nico Zambito on 10 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nico Zambito on 10 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Sona

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff that checked us in was super sweet!
Stayed 1 night in May 2024
Response from Nico Zambito on 4 May 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

4/10 Poor

Maureen

Travelled with partner
Liked: Cleanliness, staff & service
Mattress and pillows were so lumpy and uncomfortable. No fan in bathroom. Shower had no water pressure. It was hard to get wet! Unfortunately it was the worst hotel experience we have had in a very long time.
Stayed 1 night in May 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. I apologize that your stay was less than satisfactory. Your feedback is sincerely appreciated and will help us improve your future visits. We hope to serve you again in the near future.

10/10 Excellent

Rob

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel room and common areas. Friendly and accommodating staff!
Stayed 1 night in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Francisco, Norwalk

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great family hotel big rooms
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is off the highway, easy in and out. In a nice area and very clean.
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, nice & spacious rooms, friendly desk staff
Stayed 1 night in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
It was centrally located to everything.
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Jenelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy beds. Clean room and nice breakfast included.
Stayed 1 night in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 2 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 27 Apr 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Gia

Travelled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Nico Zambito on 23 Apr 2024
Thank you for providing a survey about your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

Hamdzita

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 20 Apr 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

CALVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nico Zambito on 17 Apr 2024
Thank you for providing a survey about your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Melissa

Stayed 1 night in Apr 2024
Response from Nico Zambito on 10 May 2024
Thank you for your response. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful very clean very nice will definitely come back
Stayed 1 night in Apr 2024
Response from Jessica Herbert on 16 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

6/10 Okay

Alexis

Stayed 1 night in Feb 2024
Response from Jessica Herbert on 16 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

P

Stayed 1 night in Apr 2024
Response from Nico Zambito on 4 May 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Yahilen

Stayed 3 nights in Apr 2024
Response from Nico Zambito on 4 May 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location off Highway. 24/7 desk staff. Well lit outside for parking. Room was clean. Nice large window.
Stayed 1 night in Apr 2024
Response from Jessica Herbert on 16 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Taranjeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Apr 2024
Response from Jessica Herbert on 13 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, enjoyable
Stayed 2 nights in Apr 2024
Response from Jessica Herbert on 12 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

6/10 Okay

Premini, Webster

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 12 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

digdem

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good
Stayed 4 nights in Mar 2024
Response from Jessica Herbert on 4 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Rebecca

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jessica Herbert on 4 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel
Stayed 2 nights in Mar 2024
Response from Nico Zambito on 8 Apr 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

Seo Hee, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 2 nights in Mar 2024
Response from Jessica Herbert on 1 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed at this property many times. Always great service and clean room.
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 1 Apr 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Carter's Plumbing Services

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are awesome and accomodating! Rooms are clean, parking is easy and accessible. Great place
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 31 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Karma

Stayed 1 night in Mar 2024
Response from Nico Zambito on 20 Apr 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Check in was so easy. Very accommodating staff!
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 30 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Right off expressway, easy to find. Clean rooms. Kids liked the pool.
Stayed 4 nights in Mar 2024
Response from Jessica Herbert on 29 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Marshall

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel , very clean, stunning view of the pond at the back.
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 29 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Elena, new hartford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always. Clean, wonderful staff, close to UB North campus.
Stayed 1 night in Feb 2024
Response from Jessica Herbert on 29 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Monisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica Herbert on 27 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Alona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property. Beautiful river view from the suite.
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 23 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Suyash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 22 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

2/10 Terrible

Wayne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time ever in 30yrs of travelling where hotel did not have reservation. I showed that it was paid to expedia...she said conf# didnt work in her system. Found out hotel was overbooked and bumped us We were there right at 3pm for check in. We booked because we wanted a pool and hottub and gym and a bathtub in the room. The moved us to the Reickhart house...adjoining property. Although slightly nicer room...not better then our.own home. No bathtub no pool etc no free breakfast. This was worst hotel experience ever and we have been on 5 continents.
Stayed 1 night in Mar 2024
Response from Nico Zambito on 19 Mar 2024
Thank you for providing a review of your recent stay with us. I apologize that your stay was less than satisfying. Your feedback will assist us in improving our guest's experience. We hope to serve you again in the near future.

10/10 Excellent

YUEJIA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Nico Zambito on 19 Mar 2024
Thank you for providing a review of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

4/10 Poor

Michel

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Loud noise, room was not available with two queens , separate room provided but not connected. I have young children. Asked tor milk at night and it was a big deal to provide for some reason because they dont sell milk . Facilty is great, just need little customer service training .
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 16 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 16 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Serenity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 17 Mar 2024
Thank you for providing a guest survey of your recent stay with us. We sincerely appreciate your review! Your feedback will be shared with your entire staff. We hope to serve you again in the near future.

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently a great stay. Rooms are spacious and clean. Love the complimentary breakfast too!
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 15 Mar 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off highway with good food options. Hotel was clean except for a very old toilet seat that was cracked and definitely needed to be replaced.
Stayed 1 night in Mar 2024
Response from Jessica Herbert on 15 Mar 2024
Thank you for providing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

iris

Stayed 2 nights in Mar 2024
Response from Nico Zambito on 4 Apr 2024
Thank you for completing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.

10/10 Excellent

Catherine

Stayed 2 nights in Mar 2024
Response from Nico Zambito on 4 Apr 2024
Thank you for completing a survey of your recent stay with us. Your feedback is sincerely appreciated. We hope to serve you again in the near future.