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Reviews of Westward Wagon Inn Theme Park Entrance

2 out of 5
Westward Wagon Inn Theme Park Entrance
7830 Crescent Avenue, Buena Park, CA

Reviews

5.6
Rating 10 - Excellent. 46 out of 245 reviews" "
Rating 8 - Good. 41 out of 245 reviews" "
Rating 6 - Okay. 41 out of 245 reviews" "
Rating 4 - Poor. 28 out of 245 reviews" "
Rating 2 - Terrible. 89 out of 245 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

3.2/10

Amenities

5.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wilma at the front desk was a great host and very accommodating. The rooms are super clean, cozy, and very up to date. Marble floors, matching marble walls in the bathroom, and a remote controlled AC. If you can't stay long, you will definitely be back. Staff from the maids to the front desk were all very nice and helpful. I highly recommend this hotel.
Stayed 2 nights in Jan 2024

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If 0 stars was an option thats what I would give. I booked this hotel for new years. I got there and went to the front window, I waited a while before anyone came and when she did she had an attitude because SHE WAS SLEEPING!! The nerve of this place. We ended up not staying because she was rude. By far worst customer service ever and not to mention its shady. Its a crackhead motel, in the time I was there waiting I saw a homeless girl go in and buy drugs from one of the rooms and then pee in the parking lot. This place is ghetto, never again. I havent even been refunded just keep getting the runaround
Stayed 1 night in Dec 2023

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst night ever , Very loud , Kept getting random knocks to our door and will come out and there seem to be a guy outside in his truck looking very suspicious , If you have kids really dont recommend and not worth the price, Looks like theres alot of night owls .

8/10 Good

Josephine

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Alejandra

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures did not match property, very unsafe location
Stayed 1 night in Jul 2023

10/10 Excellent

Shyanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Laurita

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Don’t believe in the website photos it’s not what they said… I got way different room. I booked for a suite 😁 they gave me a single room. Otherwise it was clean and the staff very nice and friendly ♥️
Stayed 1 night in May 2023

2/10 Terrible

Rosalina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Illegal activity on premises. Not family friendly. Prostitution going around while drug transactions going on. Floors were not swept or mopped. Gun shots happened outside my room. Tried to get in contact with front desk no one answered.

10/10 Excellent

WILMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Check-in was quick, easy, & pleasant. The room was fine, but did not feel inviting. There was still a smell of stale cigarettes despite the attempt to mask it, and the mattress pad had a cigarette burn- all despite the room being plainly marked non- smoking. I would chalk most of that up to rude guests more than anything the staff had done. The outside was the main complaint. Grounds were littered with random items, and even very late at night, people were loitering in cars or outside rooms. Again, not to be negative to staff.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confirmed: every bad review is absolutely true.
The place was filthy…the smell of the room was a mixture of stale smoke and body odor. We didn’t read the reviews before booking (shame on us) but all of the bad reviews are a true statement. This was a non-refundable booking so we attempted to stay after the front desk assured me there were no bugs of any type… (not true). Before we brought our stuff in the room, we went and bought shower shoes, disinfectant wipes, and Lysol spray. I took a cleaning wipe to the floor and was disgusted at the filth that was coming up. Same thing with the walls, there was dirty hand prints all over them. The first night we slept with the lights on (with good reason) but the second night turned them off.. what a mistake… that’s when the roaches came out in the bathroom…we packed up and left and didn’t stay for the remaining nights. There are people that live in this motel and the shady people that hang out in the parking lot… this place knows it’s a dump and that’s why they say it’s non-refundable. Hotels.com needs to remove this place as an option so no one else gets fooled. All of our things we brought into that disgusting room now has that smell attached to them.
Roaches
Roach
Mismatched curtain panels that didn’t even cover the window
Stayed 3 nights in Oct 2022

2/10 Terrible

natalie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was there for 30 min and then we checked out the room was a mess! The bathroom towels where dirty air conditioner didn’t work and it said it was a non smoking room when it reeked of cigarette smell. Staff didn’t even offer me onother room nor somewhat of a refund never going there again
Stayed 1 night in Oct 2022

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL I'VE EVER BEEN TO!
The room smelled so horrible, like smoke. There were crack heads hanging around all over the hotel. NOT SAFE FOR A FAMILY TO STAY !!!
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is a dump.
This hotel was a dump. Bathroom counter held together with masking tape. Huge hole in the wall behind the door. Chairs were covered in Tears and stains. Floors were dirty. Bathtub was dirty. Shower curtain had huge tears in it. No soap, not even a bar soap to wash hands in the bathroom. Broken TV. Some lights didn’t work. Could tell that some rooms were in the process of being upgraded but ours obviously wasn’t one of them. People were having parties in adjacent rooms, very noisy as walls are paper thin. Curtains are sheer so there was not much privacy or sunlight/streetlight blackout. Walls were filthy as well.
Stayed 2 nights in May 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t even stay. We arrived with 3 kids and when getting into the room there were cockroaches in the room. Found a few more in the bathtub and on the walls in the bathroom. Totally grossed us out and we left the property
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
My light was off
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place to stay. I booked a family suite when I got to check, they told me they didn't have it. They offered me another rooms but they were very dirty and destroyed. I told them that I didn't want those and they never gave me my money back. It is a fraud. What they do is not true what they offer online.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

martin a

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT STAY HERE unless you like ROACHES!! Or if you like random stranger and kids coming into your room with different room keys. There is no official staff but random strangers and kids yes kids that have access to your rooms. Roaches coming through the walls and into your bed at night. I tried to get my money back so I could leave but we couldn’t. So again STAY AWAY FROM THIS PLACE!!
Stayed 2 nights in Jan 2020

2/10 Terrible

TG, Riverside

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The place smelled really bad. The room was horrendous. There was dirty marks all over the door and curtains. People lived at this hotel. The microwave in the room was sitting on a random table. It was pretty much disgusting!!! The front office didn’t even ask me for an ID or a credit card. I just said my name and she handed me a key. The only upside to it was that it was right across the street from knotts which is what we wanted. Overall it was a zero
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
No blankets, n the back window had no curtains, the condition of the room otherwise was fair.
Stayed 1 night in Dec 2019

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Roaches everywhere we left in the middle of the night due to them. Still trying to get my money back.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting: furniture not assembled, dirty towel out front, cracked and opened windows, trash/clothes out the back window. Sheets only for bedding, cockroaches and other bugs, chipped and dirty bathtub, and a dirty lipstick shower curtain.
Stayed 1 night in Dec 2019

2/10 Terrible

Tony

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It appears a crack house.. a lot of people comming in to the rooms at all the time.. trash, dirty sheets, will never stay here again.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Health and safety concerns
Not a safe place for family as well health.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Basic Room, No Amenities
It is a basic room with little amenities. We couldn't turn on the A/C without going to the office. There was no phone in the room to even contract the office. There was no TV remote, but the clerk mentioned that the service was down as of that morning. There was mold on the ceiling in the bathroom & I didn't dare look in the shower. The room looks like it might have recently been painted, but poorly, as there were spots where the paint was not applied evenly. While we tried to sleep, the A/C unit would frequently make a buzzing noise.
Inside the shower
The noise making A/C unit
The bathroom
Stayed 1 night in Oct 2019

2/10 Terrible

Bill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-smoking room smelled of smoke when we arrived. Left some bathroom items on the bathroom sink and the maid threw them out. There was yelling and loud talking until early in the morning. Seemed like most of the “guests” actually were living there. I would not recommend this place at all.
Stayed 2 nights in Oct 2019

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here st all
Horrible experience. Room was dirty with flies flying around and with dead flies on the floor, bed sheets we’re stained, the tv didn’t have working channels, no customer support and management wasn’t available to resquest cleaner bed sheets. Left after a few hours. This place is run by unprofessional people. I wish I could request my money back. Once again horrible experience and will never stay there again.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches everywhere, dead lizard in the restroom , spider webs.
Stayed 1 night in Sep 2019

2/10 Terrible

Izayah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Screw

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was ridiculous. Did not seem like a hotel more like a refugee camp. Left within five minutes lost my money due to no refunds by Expedia. Not their fault but they should remove this from Their listings.
Stayed 1 night in Aug 2019

2/10 Terrible

Margie

Disliked: Cleanliness, property conditions & facilities, room comfort
The dirty dozen
No cover on bed, the floor was dirty with trash, dirt and spills. the towels had been used. it smelled like someone had smoked in the room, filthy!!! filthy!!!I I left did not stay.
Stayed 1 night in Jul 2019

2/10 Terrible

Annonymous

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property is truly terrible. Please remove deceptive pictures from Expedia website, it is not at all what the hotel looks like. Truly disappointed. We left 10 minutes after checking in.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as Described
I stayed here because the description online presented a family friendly environment and we tried from our drive from Northern California. We where shocked to see the actual room and exterior. The chairs in the room were filthy. The room door security latch was broken - we used a chair to secure the door. There were no towel racks in the bathroom, nor hangers in the closet. No screens on the windows. The neighboring guests but looked more like tenants had chairs and tables in the parking lot. We will not be returning.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t read the reviews until after the fact. All true! The room didn’t have a Western theme at all. The pictures online don’t match. There were people partying all night long in the parking lot. People banging on the doors next door, yelling. It felt more like an apartment building and not a business. For the price I paid I expected more. I would not stay here again, or stay here with my kids. There was a sketch guy standing by his door waiting for someone? Amenities basic. Don’t waste your money.
Stayed 1 night in May 2019

2/10 Terrible

Freddy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible roaches when you turn off lights couldn’t sleep afraid because had my 5 yr old son. Just horrible waste of my money. Don’t stay here!
Stayed 1 night in Apr 2019

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Loved it
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and had roaches. Foot traffic all night didnt feel safe.left on second day to another hotel. I will never come back.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location to theme park is great. The safety of the location is not great. Beware, this is a Roach infested location. I didn’t leave because I got into the room about 1am from the theme park with kids. I got up and left as soon as the sun came out.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property on line photos do not represent the actual conditions of the rooms. The non smoking room smelled like smoke. Mosquitos in the room. Staff tried to be helpful.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
Tenants in room beside us partied all night long and into the morning, paper thin walls. Felt like a low income apartment complex. No towels in bathroom upon arrival. Dried off with a wash cloth. Rarely anyone in front office to help. Overflowing dumpster in parking lot, people working on their bikes and hanging out around your door. Stay at the Knott’s hotel instead.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s very dirty property. The room was really really dirty small very bad.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
My friend and I arrived and immediately noticed the room looked nothing like the photos. The room was filthy, walls had paint missing, bed linen was ripped, it smelt of old cigarettes and the curtains didn’t offer any privacy. Groups of young people were sitting in the car park where one offered disrespectful comments about me. When we returned from Knotts, the group was playing loud music with others coming and going- blatant criminal activity that management did nothing about. We decided we had to leave as the walls were paper thin and we honestly felt unsafe. As we were leaving, men with dogs were bashing on doors. Honestly couldn’t rate this any lower. Nothing was comfortable about this awful place.
Stayed 1 night in Mar 2019

4/10 Poor

E

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to like...it was filthy and unsanitary-feeling :(
Stayed 2 nights in Mar 2019