"The hotel front desk staff are really helpful, the rooms and beds are comfortable (apart from the noisy AC controller that keeps switching on/off every few seconds in the night) The gym is spacious and well equipped.
The biggest let down was the breakfast, we ordered from the A La Carte menu, food was cold, eggs and toast were solid, seemed like it had been prepared 2 hours previous! Another guest had 3 attempts at ordering a dish from the menu, none of them had arrived when we left the breakfast room. The staff were standing and talking in the centre of the dining room, meanwhile the coffee machine had run out of milk, the tea urn was out of water and tables were not reset ready for guests. We asked for a table to be cleared, the table was wiped with a cloth and that was all, eventually we went and helped ourselves to clean cutlery and napkins.
Housekeeping in our bedroom varied from day to day, one day they removed our plastic water bottles (that we still wanted for water to carry with us) some days the water in the fridge was replaced, other days it wasn't, one day we even got two bottles instead of the usual single bottle. One of our key cards was removed from the room, so I used my gym membership card in the electrical switch, this was also removed, now I have to get a new gym card at home!"
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