"I left a wedding gift in the lobby and the concierge staff located it and let me know it was safe. They also loaned us a charger and kept a rental suit for retrieval after wedding by another guest as we had early flight. So helpful in a hectic time, much appreciated!!"
"We appreciated the early check in but there’s no AC in the room, which made it difficult to sleep. Not safe keeping the window open (it’s ground floor - someone can walk in!). Btw the lobby bar didn’t have a wine opener for us to enjoy our French wine in our room before we left. I had to walk to the Standard to get the bottle opened, which was awkward. Not penalizing them for that but odd."