We originally booked a room but after 1 night realized it just wasn't working. We always expect a good experience at Sheraton so we called them and they were very accommodating considering we were calling at the last minute. The front desk staff was very friendly even though it was late at night and we even met someone from back home.
Welcoming helpful staff, comfortable hotel, great location in upcoming and interesting Williamsburg, Brooklyn. Convenient for Manhattan (L line 3 stops to Union Square). Second stay there will go again.
Traveller from UK
New York Citys first urban resort hotel located in Williamsburg Brooklyn - Williamsburg Brookyn is the cultural epicenter of …More
I was pleased with the cleanliness of the room. Laminate floors much better than carpeting. Bed and desk chair were comfortable. No easy chair. Limited drawer space and open closet. Hotel is across the street from raised subway train line and the street itself is a busy main artery. I was on the back quiet side but could still hear the trains so ran the fan in the air conditioner to provide cover noise. Free continental breakfast (no protein) is served in a small room with limited seating. Small lobby.
The hotel is in a rough neighborhood but we did not have any problems while walking through it, even at night. The subway station is about 20 minutes from the hotel and it takes about 45 minutes to get to the hotel from Manhattan. The hotel is nice and clean and the staff was always friendly to us. The only negatives of the hotel was how far it was from Manhattan and the neighborhood, other than that it is a great hotel.
the hot water in the shower was difficult to navigate, the folding chairs in the room were not at all comfortable, the minibar was nicely stocked and somewhat reasonably priced, the staff were friendly and courteous, the room was quiet and clean. the "free" breakfast was convenient albeit light.
I love the Staff and Hotel, very pleasant and room was just perfect!
I stayed on the 13th floor and it felt I was away in another world. Quiet and peaceful, clean, comfortable, would definitely stay again.
My only issue was with the parking but that is NY.
The staff was extremely helpful, polite, and professional. The room was amazing. Great price, complimentary wifi and breakfast- convenient location. Planning my next trip and stay there already! Five stars!
The landmark Brooklyn Bridge links Manhattan with the city’s most populous borough. Waterfront Brooklyn Heights offers superb views of Lower Manhattan. Renowned for its brownstones and leafy neighborhoods, Brooklyn embodies America’s “melting pot.” Italian, Mexican, Chinese, and Jewish communities add to the cultural mix. Highlights include Coney Island, Prospect Park, and Brooklyn Museum of Art.