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Reviews of DoubleTree by Hilton Hotel Bristol South - Cadbury House

4 out of 5
DoubleTree by Hilton Hotel Bristol South - Cadbury House
Frost Hill, Congresbury, Bristol, England

Reviews

8.2

Very good

Rating 10 - Excellent. 463 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, amenities
Noisy
Stayed 1 night in Apr 2024
Response from Cadbury House on 3 May 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff loved the swimming with a four year old.
Stayed 2 nights in Apr 2024
Response from Cadbury House on 3 May 2024
Thank you for taking the time to leave us a score. we really appreciate it! We are glad to hear you enjoyed our facilities.

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here many times before. I like the hotel and the staff are a country mile better than many places. Disappointed to be charged to park. It’s not easy to stay here without parking and non of my previous stays charged for parking!
Response from TJS on 15 Apr 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

6/10 Okay

Gabrielle

Stayed 1 night in Apr 2024
Response from Cadbury House on 3 May 2024
Thank you for taking the time to leave us a score. we really appreciate it!

10/10 Excellent

john

Stayed 1 night in Mar 2024
Response from TJS on 6 Apr 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TJS on 17 Mar 2024
Thank you for your feed back

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a fabulous setting
Stayed 1 night in Mar 2024
Response from TJS on 5 Mar 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night with limited time there. However staff were welcoming. Facilities very good. Great swim and steam room.
Stayed 1 night in Feb 2024
Response from Cadbury House on 11 Feb 2024
Thank you for taking the time to leave a review. Your comments have been shared with the team.

8/10 Good

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TJS on 4 Feb 2024
Thank you for your feedback

10/10 Excellent

Mr G D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from TJS on 28 Jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend
Comfortable,spacious rooms,good breakfast,semi rural location. Parking charge is an irritation
Stayed 2 nights in Jan 2024
Response from tjs on 22 Jan 2024
Firstly, we are sorry to hear that you are disappointed that we are charging parking overnight guests.There are several reasons for this, one is our proximity to the airport makes parking premium and attractive, so to prevent unauthorised parking so that there is sufficient parking available for all our hotel guests, charging is a way that we can control this. The hotel has fought hard to delay introduction of parking charges for as long as possible and we have tried to keep parking charges to a minimum. The new charge is 7.50 for overnight guests.Thank you for taking the time to leave us a review. We do appreciate all comments.

10/10 Excellent

Claire

Stayed 1 night in Jan 2024
Response from TJS on 18 Jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

4/10 Poor

Michelle

Disliked: Room comfort
Reception staff rude, said we we had not paid in advance with you , and we had, went to room no remote for tv , waited for someone to bring one up, and said it wasn’t there problem, my partner missed the racing because of this, the room had not been checked, we were in a room in attic with the smallest window, just not what I expected, for price of room, and reception staff just did not care
Stayed 2 nights in Jan 2024
Response from TJS on 18 Jan 2024
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near airport
It was a very warm welcome after coming off a delayed late night flight. The warm cookie was just the thing I needed. The room was comfortable, the bed was soft and cozy, and i finally got that sleep I desired. Easy check out too.
Stayed 1 night in Jan 2024
Response from TJS on 16 Jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TJS on 15 Jan 2024
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

Jo

We turned up late after a flight and was greeted by a miserable man in reception who could hardly be bothered to say hello Room was clean and bed was comfy though
Stayed 1 night in Jan 2024
Response from TJS on 15 Jan 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Had a lovely stay at Hilton Cadbury House. The Hotel and rooms were beautiful. We enjoyed a delicious meal at the Stakehouse and had breakfast in the morning. The food was excellent. We used the spa facilities and they were really lovely apart from it been rather busy. Our room was on the top floor and heat rises so it was very warm and there was an issue with the aircon. I rang down to let reception know and they were more then happy to move us but we decided to stay. Relly excellent customer service. We would definitely stay here again.
Stayed 1 night in Dec 2023
Response from TJS on 15 Jan 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

L

Travelled with partner
Liked: Cleanliness, amenities
No welcome cookies for us
Stayed 1 night in Dec 2023
Response from TJS on 15 Jan 2024
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TJS on 27 Dec 2023
Thank you

10/10 Excellent

David

Travelled with family
Lovely Staff - Great Hotel - Top Food
I was really impressed with the hotel, staff and food. Will definitely stay again. Extra shout out to the lad on reception Friday night when we checked in. I think his name was James possibly. Gave our party some welcome cookies and also dug out a usb charger for me! Legend. Also the blonde girl at breakfast was really welcoming 😀
Stayed 1 night in Dec 2023
Response from tjs on 25 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Comfortable spacious and modern rooms. Food was excellent although service was a little slow even though it wasn't particularly busy.
Stayed 1 night in Dec 2023
Response from TJS on 1 Feb 2024
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received.

8/10 Good

Samantha

Stayed 1 night in Dec 2023
Response from tjs on 25 Dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Potentially great, but let down by service
Lovely facilities. Service not up to the same standard. For example, the room was not made up. Also the drain to the shower was blocked, which can happen, but when we reported it no one was available to fix it over the weekend. Hotel offered room service but when we tried to call a few times no one answered the phone, so we went out instead.
Stayed 2 nights in Dec 2023
Response from tjs on 25 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Kept us waiting for 2.5 hours to check in even though room was ready. Room was then cold, so they transferred us to another room after some 30 minutes. Therefore curtailed our use of the pool and spa facilities. Overall, expensive for what it is
Stayed 1 night in Dec 2023
Response from tjs on 25 Dec 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Megan

Travelled with group
Stayed 1 night in Dec 2023
Response from tjs on 25 Dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Jahmal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from tjs on 25 Dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Sylvia

Stayed 2 nights in Dec 2023
Response from TJS on 15 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TJS on 15 Dec 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TJS on 15 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to a family event we attended so chose the hotel over others in Bristol even though it was more expensive. Expected a bit more from the hotel. It was noisy. Service in the bar for food was slow. There was a fight/dispute in a nearby room. Clean enough but not impeccable. Bed comfy enough.
Stayed 1 night in Dec 2023
Response from TJS on 5 Dec 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

10/10 Excellent

Kris

Stayed 1 night in Nov 2023
Response from TJS on 5 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

8/10 Good

Mark

Liked: Staff & service, amenities
Great
Stayed 1 night in Nov 2023
Response from TJS on 1 Dec 2023
Thanks for the review – I am absolutely delighted to learn you enjoyed your time with us. I will be sure to share these comments with the team who I know will be delighted to learn that their efforts to deliver a great guest experience have been well received. Best Wishes

10/10 Excellent

Zaida

Stayed 2 nights in Nov 2023
Response from tjs on 25 Dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Aaron

Stayed 1 night in Nov 2023
Response from tjs on 25 Dec 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Zsolt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost 5 start
We have pent a long weekend here and only one thing held us back to give 5 stars ….. the receptionist team unfortunately. But apart from two receptions we have met and they dealt withe us (basically we checked is about 11pm and the guy at the reception was pretty grumpy and did not have us any info … no proper check it happened there … he didn’t even said Hi …) All staff are lovely the hotel fairly clean and all staff were lovely.
Stayed 2 nights in Nov 2023
Response from TJS on 21 Nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future. Best Wishes

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TJS on 13 Nov 2023
Thanks for the feedback – we value all forms of feedback and review and share as a team weekly to ensure that we can continue to learn and move forward.

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from TJS on 13 Nov 2023
Thank you for taking the time to leave a review – I appreciate all comments, from these we’re able to work as a team to improve and move forward to ensure that we can provide future guests a great experience. I hope we’ll be able to welcome you back to Cadbury House in the near future.

4/10 Poor

Rebecca

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from TJS on 8 Nov 2023
Thank you for your feedback

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great gym and spa
Great hotel, nice welcome with cookies, big comfy rooms, great gym and spa on site and a good breakfast. Best business stay hotel for a long time. Will definitely return.
Stayed 1 night in Oct 2023
Response from TJS on 31 Oct 2023
Thank you for your lovely comments.

8/10 Good

Surinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but ashame they charge for parking
Stayed 2 nights in Oct 2023
Response from TJS on 26 Oct 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon

10/10 Excellent

J

Stayed 2 nights in Oct 2023
Response from TJS on 27 Oct 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Kerry

Stayed 1 night in Oct 2023
Response from TJS on 20 Oct 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful overnight stay👌
Angus, in Reception, had 100% excellent customer service skills. We were somehow booked into a double room for disabled people that overlooked the car park. I went back down to Reception and spoke to Angus, who without any haggling, put my husband and me into an upgraded king-size room with views over the gardens and grounds. The bed was super comfortable and the breakfast choices were 5⭐️ What could have been an uncomfortable and disappointing stay turned out to be a wonderful success - THANK YOU ANGUS😃
Stayed 1 night in Oct 2023
Response from TJS on 11 Oct 2023
Thank you for your feedback, I'm glad to hear our staff impressed you during your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

Mohammed

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
hidden away in beautiful scenery
Bed was very comfortable and Spa is really nice but a little dated.
Stayed 1 night in Oct 2023
Response from TJS on 10 Oct 2023
THANK YOU FOR YOUR FEEDBACK

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from TJS on 20 Oct 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Phil

Stayed 1 night in Sep 2023
Response from TJS on 30 Sept 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

6/10 Okay

David

Stayed 1 night in Sep 2023
Response from TJS on 30 Sept 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from TJS on 30 Sept 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover after late landing at Bristol Airport
We were only stopping over, but the hotel seemed comfortable etc.
Stayed 1 night in Sep 2023
Response from TJS on 18 Sept 2023
Thank you for your feedback

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. More of a resort than a hotel
Stayed 1 night in Sep 2023
Response from TJS on 7 Sept 2023
I'm delighted to hear you enjoyed your stay with us and we hope to be able to welcome you back soon.