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Reviews of The Point Brisbane Hotel

4.5 out of 5
The Point Brisbane Hotel
21 Lambert Street, Kangaroo Point, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 92 out of 1003 reviews" "
Rating 4 - Poor. 32 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again. what more can I say.
Stayed 5 nights in May 2024
Response from Teri : The Point Hotel Brisbane on 12 May 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 Terrible

Mohammad

Travelled with family, Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Is good but not that good
Stayed 3 nights in Apr 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Teri : The Point Hotel Brisbane on 12 May 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Noel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place we choose to stay. Sad they didnt do much as we got married etc but cant expect these things
Stayed 4 nights in May 2024
Response from Teri - The Point Brisbane Hotel on 8 May 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience. I sincerely apologise nothing was organised for your special day and hope to welcome you back so we can re-do your special moments.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 4 May 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 4 May 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Besides absolutely no area to park for having more than 10 floors of rooms, and risking having our rental vehicle damaged, I reported to them upon check out that my husband and I both found bug bites all over. Because we had limited funds and are from the US in our 5 year wedding anniversary, by the time we noticed them (the second day out of five) we didn’t have more than a few nights left and no money to afford to switch hotels. I have pictures of all of them, upon checking out when I mentioned it I was mocked by the manager and then when I asked Expedia for at least a partial refund so I could pay for the medical expenses I accrued when I got home because the bites did not go away right away, Expedia claimed they reached out via phone and the manager said he’d do a refund and they needed to submit the request via email, I got an email the next day from Expedia stating that he decided to deny it. I spent 450$ at home getting treatment and was still unable to get any kind of refund.
Stayed 6 nights in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 4 May 2024
We are currently investigating your comments and immediate action will be taken to remedy any shortcomings. Thank you for bringing your concerns to our attention.Warm Regards,The Point Brisbane Hotel

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 30 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Carlee

Stayed 1 night in Apr 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri : The Point Hotel Brisbane on 26 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic trip to Brisbane and a wonderful stay at The Point. Highly recommend 😄😄😄
Stayed 9 nights in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 21 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nitesh and his staff were exceptional. Went above and beyond to make my stay comfortable. Loved that I could walk story bridge easily from this location and access the restaurants and riverfront nearby. Will be back!
Stayed 1 night in Apr 2024
Response from Teri : The Point Hotel Brisbane on 26 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nitesh : The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Hak, Burnaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near ferry
Stayed 2 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

G Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet property. Lambrts for dinner was fantastic!
Stayed 4 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Siew Leng

Stayed 6 nights in Apr 2024
Response from Nitesh - The Point Brisbane Hotel on 4 May 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 8 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Ashutosh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of city. Not much busy not too quite. Perfect.
Stayed 5 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Danielle, CLaremont

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Great location. Wonderful, very helpful staff. Many thanks to Tia and Claireth. Highly recommended.
Stayed 3 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 Okay

Kerry

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Shiva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, walkable from Hotel to CBD which has been picturesque. Also city hopper ferries , incredible. Easy access to a lot of places . I basically walked from the City Botanical Garden to Kangaroo Cliffs Point and to the hotel . It’s a long journey but I enjoyed a peaceful sunset walk .
Stayed 2 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second holiday at The Point, the rooms are well appointed, amazing views of the city in our 9th floor balcony room, especially at night. Very comfortable king sized beds, Easy stroll to Dockside for city hopper water taxi. We definitely have no worries recommended this hotel.
Stayed 7 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

6/10 Okay

Chris

Liked: Staff & service, property conditions & facilities
Not impressed with The Point. Terrible smell from the room when I first walked in. They fixed that with bleach. I'm not a fan of getting info, menus etc, by taking a photo of a barcode off the tv. Why not have a hard copy I could read at my leisure.? They took $50 off my credit card on arrival, in case I stole anything. 4 working days later, it hasn't been refunded! Good money-maker for them. Next time I book a motel, I'll look for user-friendly, with no rip-offs.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Teri : The Point Hotel Brisbane on 26 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Justine

Stayed 1 night in Mar 2024
Response from Nitesh - The Point Brisbane Hotel on 21 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Srikrishna

Liked: Cleanliness, property conditions & facilities
Convenient location near the city Clean accommodations Good breakfast Courteous and friendly serving staff Some staff may ask for proof of age for infants under 2 years old for complimentary breakfast Parking could be challenging during peak times, but off-street parking is available.
Stayed 4 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point

10/10 Excellent

Padraic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Linda, Delta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had a one night stay but room was clean and had everything we needed. Had dinner at restaurant in hotel and had a very good meal with good service.
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Katelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and balcony. Only negative was hair all over shower walls when we arrived .
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

6/10 Okay

Justin, Brisbane Airport

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location however the hotel could do with some TLC. Carpets smell and air conditioning needs replacing.
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on 17 Mar 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 17 Mar 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Teri - The Point Brisbane Hotel on 17 Mar 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Bigyan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
Its really good place to stay.
Stayed 1 night in Mar 2024
Response from Teri - The Point Brisbane Hotel on 17 Mar 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

Vikash

Stayed 2 nights in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

2/10 Terrible

Ethan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My brother who just had a knee reconstruction walked in tried to turn the lights on and before he got in tripped over a glass table what was right in the door luckily the table didn’t break or it would be a different story
Stayed 1 night in Mar 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favourite hotel in Brisbane, stayed there on 5 other occasions and the team never lets you down. Great staff, great rooftop bar, great restaurants and bar on the ground floor. Rooms are large and clean. 10 minute walk to a fantastic pub(The Story Bridge Hotel) Highly recommended
Stayed 1 night in Mar 2024
Response from Teri : The Point Hotel Brisbane on 3 Mar 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our suite on the 6th floor was spacious, clean and comfortable. As the room faced the street, both the bedroom and living room were still pretty noisy with the balcony doors fully closed. Bottled water was listed as being included with the category of room purchased, however, this only included 1 small bottle of water for 2 people for the entire 4 night stay. The complementary beverage (Champaign) wasn’t available but we each received a voucher for a soft drink. Although breakfast was good, the pre-paid menu options are limited to just a subset of the regular breakfast menu. The waitstaff for both morning and evening dining were very pleasant but requests to add/remove ingredients never seemed to get conveyed. From a location perspective relative to ferry transportation, I would have liked to have been aware that the nearest dock was unavailable due to construction. The next closest location was a distance from the hotel which made walking a challenge after a day of shopping.
Stayed 4 nights in Feb 2024
Response from Teri - The Point Brisbane Hotel on 16 Apr 2024
Thank you for the concerns you have raised which are currently being addressed. We look forward to delivering the perfect guest experience on your next stay. Warm regards, The Point Brisbane Hotel.

8/10 Good

Tonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. We will Come back to this Hotel.
Stayed 23 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on 27 Feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel

10/10 Excellent

victoria

Stayed 2 nights in Jan 2024
Response from Teri : The Point Hotel Brisbane on 1 Apr 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

10/10 Excellent

STEVEN

Liked: Staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2024
Response from Nitesh - The Point Brisbane Hotel on 18 Feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

4/10 Poor

Suzi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Ill start with the staff 10 out of 10 they are so polite and will do anything for you i prepaid for breakfast but as i have an allergy to eggs i asked if i could just get bacon and tomatoes on toast and they did with no problems now as far as the room goes i booked a balcony suite then got offered a room upgrade for the extra $30 a night so went with the upgrade to a junior suite it was more like a down grade no balcony the bathroom flooded everytime you have a shower and coffee making facilities is robert timms sachets a kettle and teabags you get that in any hotel /motel venue really not worth the money i spent for the room but lamberts restaurant is beautiful and the wait staff fantastic
Stayed 3 nights in Feb 2024
Response from Andy on 13 Feb 2024
Dear Suzi,Thank-you for taking the time to share your feedback with us.We are disappointed to hear that the Junior Suite didn't meet your expectations, we will definitely look into the areas that you have mentioned in your comments. On a positive note, we are delighted to hear that you have enjoyed the service provided by our exceptional staff members.Please feel free to reach out directly for future stays, we will be sure looking after you next time.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying here and we like it just as much this time round. Its such a convenient spot relatively close to all the things we want to do. The rooms are clean, neat and spacious. My only gripe is, I find the mini bar and restaurant overpriced for what they are but there are other options close by. That wont stop us from staying there next time we are in Brisbane.
Stayed 4 nights in Feb 2024
Response from Teri - The Point Brisbane Hotel on 15 Feb 2024
Thank you for your remarks. We will continue to strive to provide you with the perfect guest experience and look forward to welcoming you back soon. Warm regards, The Point Brisbane Hotel.

6/10 Okay

Damian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. The 12pm book out was the seller. The rooms feel old. The soap left a funny scent on you and little things like the ironing board were broken.
Stayed 1 night in Feb 2024
Response from Teri - The Point Brisbane Hotel on 11 Feb 2024
Thank you for your input which will assist us in maintaining the high standards our guests expect. We look forward to welcoming you back again soon. Warm regards, The Point Brisbane Hotel.