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Reviews of Preston Park Hotel

3 out of 5
Preston Park Hotel
216 Preston Road, Brighton, England

Reviews

6.4
Rating 10 - Excellent. 96 out of 676 reviews" "
Rating 8 - Good. 194 out of 676 reviews" "
Rating 6 - Okay. 196 out of 676 reviews" "
Rating 4 - Poor. 106 out of 676 reviews" "
Rating 2 - Terrible. 84 out of 676 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Liked: Amenities
Freiendly staff and helpful enjoyed my short stay
Stayed 1 night in Apr 2024
Response from Reception on 27 Apr 2024
Dear Gary, Thank you for finding the time to leave your feedback. We are glad to hear that you had a good experience with us. We look forward of welcoming you back again. Kind regards, Preston Park Hotel

6/10 Okay

Keir

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were friendly and welcoming. The room facilities were clean and in working order, but some elements of the hotel were dated and shabby. Beware......the website boasts a restaurant with an extensive menu. This facility was, apparently, withdrawn some years ago and on ly a continental breakfast is now available. The availability of dinner was a key reason for booking into the hotel, so we were disappointed and placed at a severe inconvenience upon arrival.
Stayed 2 nights in Apr 2024

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preston Park Hotel on 14 Apr 2024
Dear Dan,Thank you for your feedback.Kind regards,

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service
Sorry to say this but the beds were terrible. I was there for 4 nights was meant to be 5, but the mattress was very old springs broke I think… The breakfast was not very appealing or cost friendly. In it’s favour It was very reasonable priced and all staff where lovely clean bedding and towels. Thank you.
Stayed 5 nights in Mar 2024
Response from Preston Park Hotel on 7 Apr 2024
Dear Julie,We are sorry to hear that the bed felt uncomfortable to you. We regret that you didnt let us know about that during your in-house settle, so we would have the chance to improve your stay. Thank you for your lovely words about our staff, they will appreciate it. We have the hope of hosting you again.Kind regards,Preston Park Hotel

8/10 Good

Allen

Stayed 2 nights in Mar 2024
Response from Preston Park Hotel on 20 Apr 2024
Dear Allen,We were glad to have you with us. Hope hosting you back again on your next trip to Brighton.Kind regards,Preston Park hotel

2/10 Terrible

Raymond

Disliked: Property conditions & facilities
There was a wooden door l- basically they book out family adjoining rooms to two sets of complete strangers meaning you can hear everything going in and you don’t necessarily feel safe. They should show this in the first place but you don’t find out until you’ve arrived in the city. The shower was lacking power. Should be clear these adjoining rooms are for two groups in the same family (not compete strangers) as they had no spare rooms available. Cheap and nasty- friendly staff but poorly trained and obs impervious and of limited help!
Stayed 2 nights in Mar 2024
Response from Preston Park Hotel on 1 Apr 2024
Dear Raymond,Thank you for taking the time to write the review. We are sorry to hear that your stay didnt meet your expectations. The room you mentioned has a shared door with another room in case a family with children would come. Both rooms, however, have locks on the inside of the door, which prevents access from the adjoining room. These type of rooms are not uncommon in other hotels.Despite the hotel being at near capacity, you declined when our staff offered to relocate you to another room. We do hope to have the opportunity to provide a more pleasant stay for you on your next visit to Brighton. Kind regards, Preston Park Hotel

6/10 Okay

Janice

Liked: Cleanliness, staff & service, amenities
We arrived late but there was a lovely lady on duty yo welcome us. The room was large and was very clean but the bed was lumpy. The room looked like it had been recently painted,plenty of tea and coffee. the bathroom very dated but it was clean and had a large iron bath. Plenty of hot water. They advertised a continental breakfast was available but we didn’t dine in the hotel as we were to go yo a funeral and so we stayed in the room as later as possible and went to Costa Coffee about 50yards away for something to eat and coffee.
Stayed 1 night in Mar 2024
Response from Preston Park Hotel on 20 Mar 2024
Dear Janice,thank you for your nice words. We are glad that your stay with us was comfortable. We are sorry to hear about your loss. We are sending you our condolences. Kindly,Preston Park Hotel

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Free parking and convenient for buses into town.
Stayed 1 night in Mar 2024
Response from Preston Park Hotel on 17 Mar 2024
Dear Neil,Your words are pleasing to our ears, thank you. We are glad that your stay with us was comfortable and, indeed, free parking is a nice bonus.Please, don t hesitate to come and stay with us on your next trip to this area.Kindly regards,Preston Park Hotel

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service
The hotel is tired and in need of renovation but it is still comfortable and convenient with good size rooms and friendly staff.
Stayed 7 nights in Mar 2024
Response from The Team on 11 Mar 2024
We are happy that you had a comfortable stay and look forward to hosting you here on your next visit.

8/10 Good

Shobha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access and good value.
Stayed 1 night in Feb 2024
Response from Preston Park Hotel on 4 Mar 2024
Dear Shobha,thank you for staying with us. We are looking forward to hosting you again.Kind regards,Preston Park Hotel

4/10 Poor

Andrew

I’ve stayed in past at Preston Park Hotel was really nice clean place, this time was in really poor condition & is in need of a good Refurb & redecorating, I struggled up the stairs to then be confronted with a key that was not a snug fit to the lock, took a couple of minutes to get into my room, The English female member of staff that checked me in wasn’t particularly joyful but miserable to be honest, The Ukrainian lady member of staff, was more joyful friendly & talkative on the late shift,
Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Preston Park Hotel on 17 Jan 2024
Dear James,we are glad that you enjoyed your stay with us. We hope youll stop by again soon.Kind regards,Preston Park Hotel

10/10 Excellent

Aryana

Stayed 1 night in Dec 2023
Response from Preston Park Hotel on 30 Jan 2024
Dear Aryana,thank you for your review. We hope hosting you again.Kind regards,Preston Park Hotel

4/10 Poor

Kate

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

John

Our room was absolutely freezing cold. Couldn’t have a bath or shower because it was so cold we had to use 2 other blankets on the bed
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Dear Guest, we are sorry your did not feel warm enough on your stay. The heating in the room was fully on and I am glad you had the extra blankets for your comfort. We did offer you a extra portable heater if you needed but you did not confirm this with reception, so we apologise about that. It is important that we make our guests as comfortable as possible and are sorry we failed to do so on this this occasion.RegardsS ToumiGeneral Manager

2/10 Terrible

Edward

Stayed 1 night in Nov 2023

4/10 Poor

Johann

No hot water and heating available for 2 days
Stayed 4 nights in Oct 2023

4/10 Poor

Steven

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't read reviews before booking in a hurry because it was in a convenient location. Experienced some of the poor conditions that others have shared but as I was staying for one night only and the room was clean and bed comfy the rest of the place didn't feature prominently. It is ramshackle, eccentric and needs a good refurbishment. Wouldn't stay there again.
Stayed 1 night in Sep 2023

8/10 Good

Malcolm

Travelled with partner
Friendly helpful staff. On-site parking.
Stayed 1 night in Oct 2023
Response from Reception on 16 Oct 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ian

Disliked: Property conditions & facilities
Save yourself the pain.
In the three days that I stayed there was NO hot water. I was continually advised by the staff that the water had *just* been fixed by plumbers. At no point (other than boiling a kettle) was the hot water warm enough to bath a baby.
Stayed 3 nights in Oct 2023
Response from Reception on 11 Oct 2023
Dear GuestWe are very sorry that it happened.Our boiler broke down and plumber did everything possible to fix it.In your review you forgot to say that you received a refund as our apology.

6/10 Okay

Tin Shing

Liked: Staff & service
Disliked: Property conditions & facilities
Sound proof between rooms are poor
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Shaun

Travelled with group
Disliked: Cleanliness, staff & service, amenities
2 members of staff seemed annoyed that 1 we needed a new remote and later I'd forgotten my key! we only stayed for the parking. Shame that they haven't kept it nice.
Stayed 1 night in Jul 2023

2/10 Terrible

Callan

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed for 1 night @ £120.00
Firsty the room was cold & had a dampness pressence within the room. The ceiling in the bathroom was leaking & a puddle occurred near the bathroom sink. The room had a ln electric heater which had no guards ob the sides, meaning the heating elements were exposed. If children were to insert there hands into the heater, they would have severe injuries. Finally, when asking for a "couple" of pillows when finally checking in at 18.00pm, the reaction was very abrupt & not in a friendly manner! QUOTE: How many do you actually want. Upon checking out at approx 10.35am wasnt even asked how me & my sons stay was. If i had bern asked i would of relayed this back to them - Infact I would of requested a full refund..
Leaking bathroom ceiling
Exposed electric fire
Stayed 1 night in Sep 2023

2/10 Terrible

Ehsan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
You need to inform people that the hotel is very old and is a basically run down. I demand my money to paid back. I'm talking to my lawyer to find out means to get compensated. I got sick due to heat and lack of air circulation. I was forced to change 4 rooms during my 6 days stay at the hotel. Ver bad. Didn't expect this from hotels.com to mislead people.
Stayed 5 nights in Sep 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a traditional building, telephone style shower and bath and no lift. Friendly staff made the stay very pleasant.
Stayed 1 night in Sep 2023

6/10 Okay

Naomi

Liked: Cleanliness, staff & service, room comfort
Fine
We booked this hotel as it was close to the venue of the wedding we were attending. Our stay was absolutely fine, as we weren’t there for very long but the hotel is old and could do with a revamp.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

David

Travelled with partner
Could benefit from updating, room was ok for the price. We didn’t get a chance to sample the breakfast as we left early morning. Parking available but looked limited. Lady on reception was helpful.
Stayed 1 night in Sep 2023

6/10 Okay

andrew

Disliked: Property conditions & facilities
Used this as a base to see family, rooms and genral decor very tired.
Stayed 2 nights in Aug 2023

10/10 Excellent

ASEF

Stayed 1 night in Aug 2023

6/10 Okay

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

lance

Stayed 1 night in May 2023
Response from The Team on 15 Aug 2023
Thank you for your positive review. Hope to welcome you again.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Happy with our stay, it met our requirements and it’s in a nice area, I have stayed there a few times over the years and happy to stay again
Stayed 1 night in Aug 2023
Response from The Team on 15 Aug 2023
Thank you, we are very happy we made you comfortable. Look forward to welcoming you soon

8/10 Good

Paul

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Would give it a miss!
The hotel is EXTREMELY rundown and in serious need of refurbishment. Smelt musty, staff not particularly friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Asef

Stayed 1 night in Jul 2023

6/10 Okay

Neil

Disliked: Amenities
Stayed 1night Room was clean and basic just what you expect for price
Stayed 1 night in Jul 2023

2/10 Terrible

Shelby

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We came for the Carl cox on the beach, we paid 160 for the hotel when it clearly states outside 40pound per person, we also had a rude receptionist that we had to pay £40 for early check in when we arrived we had to sit and wait on the lobby for 40 minutes whilst waiting for our room and after paying the £40 overall wasn’t impressed, scaffold outside our bedroom window so could only open a couple of inches will not be staying here again that’s for sure
Stayed 1 night in Jul 2023

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel despite being in a convenient location was let down by the road noise, lack of facilities, food and terrible small double bed with very cheap poor mattress. The road noise was exacerbated by a window with a broken lock which prevented noise reduction and allowing a huge draft.
Stayed 2 nights in Jul 2023

10/10 Excellent

Allanquelch

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Julie

Stayed 3 nights in Jul 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for the money
Damaged dangerous light switch in room. Pealing wall paper, filled in holes in doors, zero water pressure in shower. Need serious renovation work.
Stayed 1 night in Jul 2023

10/10 Excellent

Asef

Stayed 1 night in Jul 2023

2/10 Terrible

Barry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere
This hotel needs a good clean before a total make over
Stayed 1 night in Jul 2023

10/10 Excellent

Evanthe

Stayed 1 night in Jul 2023

10/10 Excellent

Asef

Liked: Cleanliness, staff & service, property conditions & facilities
Good and convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Martin

Stayed 1 night in Jul 2023