In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Brighton South - US 23, an IHG Hotel
6910 Whitmore Lake Road, Brighton, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 657 reviews" "
Rating 8 - Good. 171 out of 657 reviews" "
Rating 6 - Okay. 57 out of 657 reviews" "
Rating 4 - Poor. 30 out of 657 reviews" "
Rating 2 - Terrible. 31 out of 657 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not get the shower to shut off..called and spoke with the man at the front desk..he didn't see to concerned..not good once the room was getting so hit even with the ac on..we left and it was still running..no one came to check it out while we were there..
Stayed 1 night in May 2024

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
The room I got first had a clogged bath tub. Then I was switched to another room where the sunblock curtain was missing. I didn't ask for change as I only stayed for one night.
Stayed 1 night in May 2024

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest hotel ive ever stayed in. Room was bright and modern.
Stayed 1 night in May 2024

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Disappointed of lack of service in the dining area. Bread were hard, I threw away two pcs of moldy bread. Coffee shortage.
Stayed 2 nights in May 2024

6/10 Okay

Kathleen, Chagrin Falls

Travelled with partner
Liked: Staff & service
Oriented along a very busy highway with nothing between your room and the noise on one long side. We did get to move rooms the second night so noise became a lower rumble. Thermostat did not ‘talk’ to the A/C. Bathroom floor and shower pan need some extra attention but not gross. Breakfast was subpar for a Holiday Inn Express; with gluey oatmeal, green bananas and limited selection. Wi-Fi was not always connecting as the password protected system was not working but the open system was on and off available - or so it seemed. (Had to use my hotspot mostly).
Stayed 3 nights in May 2024

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one of the two elevators was functioning. The bed sheets had visible stains on them. The towels in the bathroom were yellowed and looked unclean. The bathtub would not drain properly and we had to take showers in standing dirty water. The rooms were cleaned only once in a 3-day stay. Three staff members entered our room unannounced with my wife in the room. The only positive point was Jill at the front desk when she was on her shift.
Stayed 4 nights in May 2024

10/10 Excellent

Jessica, Midland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located off the freeway. The front desk clerk Jill was extremely friendly and helpful. Room was clean and breakfast was amazing! Would definitely stay at this hotel in the future.
Stayed 1 night in Apr 2024

4/10 Poor

Troy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

William Frank

Liked: Cleanliness, staff & service
Staff was super friendly
Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with family
Area was very clean. The lobby was very large and was able to accommodate the guests.
Stayed 1 night in Apr 2024

10/10 Excellent

Earlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, New and Very Clean would stay her again
Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024

6/10 Okay

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. My only issue was I booked 2 queen beds and ended up getting 1 king. Me and my buddy dealt with it and didn’t want to cause issues since it was for 1 night only, but 2 queens was what we should have gotten.
Stayed 1 night in Mar 2024

6/10 Okay

William

Travelled with family
Shower was not clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Mar 2024

10/10 Excellent

wendy

Stayed 2 nights in Mar 2024

6/10 Okay

jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was my reservation wasn’t in the system. I paid a week ago. Luckily they managed to find a room during a basketball sold out tournament. All hotels in area were sold out. Normal stay with breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff were very nice. Good hot breakfast every morning!
Stayed 3 nights in Jan 2024

4/10 Poor

John

Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Not thrilled with the choice of eggs at breakfast but everything else was excellent.
Stayed 1 night in Dec 2023

8/10 Good

Cheryl, Dewitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love this property but the complimentary breakfast has gone down hill. Over done food, stale muffins, over ripe bananas and coffee is more than bold! I love a dark roast but they have over done it of late. They are not always aware of running out of coffee.
Stayed 1 night in Dec 2023

10/10 Excellent

Tatianna

Stayed 1 night in Dec 2023

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was not cleaned real good. When i walked in the first time there was a lot of hair on the floor. For a 2 night stay, housekeeping never came after the first night. Besides that everything else was perfect!
Stayed 2 nights in Dec 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Luella

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t pay attention and gave some one else the same room and they walked in on us.
Stayed 1 night in Nov 2023

6/10 Okay

alberto

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Staff not well trained. Never got the room cleaned. Asked for the fixing of the curtains. It never happen. Will not come back
Stayed 3 nights in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Room items ,soap ,kleenex ice bucket liner not monitored for use in room.
Stayed 1 night in Oct 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Stayed 1 night in Oct 2023

4/10 Poor

Antoine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service, no housekeeping between nights, no help from front desk
Stayed 2 nights in Oct 2023

10/10 Excellent

PATRICIA

Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

orysya, norridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Jesica

Stayed 2 nights in Sep 2023

10/10 Excellent

Jason, Port Huron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl, Dewitt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property and staff!
Stayed 2 nights in Sep 2023

8/10 Good

Nataliya

Stayed 1 night in Sep 2023

6/10 Okay

ABDI

Stayed 2 nights in Aug 2023

8/10 Good

Roger P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility
Very impressed with the facility. Only complaint was the noise level. We were on the expressway side, the air conditioning was noisy, and we had an elephant stomping on the ceiling when trying to go to sleep.
Stayed 1 night in Aug 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

William

Stayed 3 nights in Aug 2023

10/10 Excellent

Colleen

Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Stayed 1 night in Aug 2023

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023