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Reviews of Ambassador Hotel

3 out of 5
Ambassador Hotel
22- 23 New Steine, Brighton, England

Reviews

6.4
Rating 10 - Excellent. 50 out of 280 reviews" "
Rating 8 - Good. 79 out of 280 reviews" "
Rating 6 - Okay. 65 out of 280 reviews" "
Rating 4 - Poor. 48 out of 280 reviews" "
Rating 2 - Terrible. 38 out of 280 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Philomena

Travelled with family
Liked: Staff & service, property conditions & facilities
It was good value for money. The receptionist was extremely helpful
Stayed 1 night in Apr 2024

4/10 Poor

Catalino

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was a bit cold and I think the heating doesn’t work in our room. There was no lift as well. Positive side though is the staffs were accommodating.
Stayed 1 night in Apr 2024

4/10 Poor

Non

Disliked: Cleanliness, amenities, property conditions & facilities
Compulsory ID I wasn't expecting, I thought there was breakfast, and the shower was freezing to just cold. Reading reviews this is not the first time. View was fantastic and they placed me on the ground floor, I was grateful. It seems the double I tried to book originally was available after all. Perhaps the booking system needs updating too. No food in rooms is a strange rule for a place that doesn't serve food. But on the whole this is ok, but overpriced for the facilities. £45-65 would be better.
Stayed 1 night in Apr 2024
Response from BESHOY. on 27 Apr 2024
Dear Guestthank you for your review and for your staykidnly note that the hot water in the shower was boiling and hot , as you didnt notice to turn the shower tape to the right side as when you checked out i checked my self.as well regarding the photo ID its the police instructions to the hotel in the area .thank you and have a nice weekend.

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was a very ideal location and the staff were very nice , if you don’t mind spunk stains on your bed and chair this place will work a treat , only other issue being fermented milk and a disfuntional tv and a little bit of mould on the walls , however other than that it was terrific
Stayed 1 night in Apr 2024
Response from BESHOY. on 27 Apr 2024
Dear Guestthank you for your review and thank you for your stay with us.have a nice weekend.

8/10 Good

Joanne

Stayed 2 nights in Apr 2024

4/10 Poor

Malhar

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Paid 150 quids for a triple room but: 1. Heater wasn't working 2. Window didn't lock 3. Bathroom door had no lock 4. Duvet wasn't provided 5. Lamp and TV weren't functioning
Stayed 1 night in Mar 2024

4/10 Poor

Charlie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a quadruple room that says on the booking comes with a double bed and two single beds with a garden. Was given a room with two double beds and no garden. There was sharp nails poking out of the bottom of the wardrobe which was very dangerous and if not looking you could end up stepping on one and cutting yourself. Windows were very old style and could not be sealed shut properly. Overall was not satisfactory as the advertisement for the room was no where near the room we was given
Stayed 1 night in Mar 2024

10/10 Excellent

Adchialingam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for our purpose.
Stayed 1 night in Mar 2024

6/10 Okay

makayla

Travelled with partner
Disliked: Amenities
It was surprisingly quiet however there was no parking at all!!!! i was driving around for half an hour before finding a parking space 2 roads over up the other side of the hill which also meant we had to be up before 8 to be ready to get the car out of that spot before 9 am when we was meant to be relaxing
Stayed 1 night in Mar 2024
Response from Mike. on 14 Mar 2024
Dear makaylathank you for your review however we offered you our parking voucher to park for 24 hours with 20 charge however you didn't choose that and preferred to park on street parking spot as it was so busy allover Brighton .we are sorry about that and looking forward to welcoming you again.thank you

6/10 Okay

john

Stayed 3 nights in Jan 2024

6/10 Okay

Narbahadur

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Syeda Kanwal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from TOM on 13 Dec 2023
Dear ,Syedathank you so much for your kind Review it was good to have you and we are glad to hear that you were happy with your stay looking forward to welcome you again in our hotel ,Kind RegardsAmbassador Hotel

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Door was faulty, could not close, curtains needed a wash and also bed linen, extra heater provided plug faulty.
Stayed 1 night in Dec 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and you cannot get much closer to being right on the beach! Extremely close to the pier and amenities along the main beach area. Very comfortable bed mattress and quiet room. Within a longer walk to the main Rail / Train Station in Brighton! Very Friendly staff. Simple yet great place and I would stay there again!!
Stayed 1 night in Dec 2023
Response from TOM on 5 Dec 2023
Dear MR, David hope you are doing well it was our pleasure to have you in our hotel we glad to hear that you have enjoyed your stay thank you so much looking forward to see you again soon kind Regards AMBASSADOR HOTEL TEAM

10/10 Excellent

Zara

Stayed 1 night in Nov 2023

8/10 Good

Haruna

Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 6 nights in Sep 2023

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not look like any of the pictures
Stayed 1 night in Oct 2023

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very tired hotel nothing like the pictures showing on the website
Stayed 4 nights in Oct 2023

6/10 Okay

Thirunavukkarasu

Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Maliha

Stayed 1 night in Sep 2023
Response from Ash on 27 Sept 2023
Thanks and I hope to see you soon

4/10 Poor

Isabella

Travelled with family
Disliked: Property conditions & facilities
Only getting two stars because the best was comfy, the room was relatively clean and the placement is good. Now the bad things - we have 3 plug sockets in the room. 1 was burnt out and the other had dodgy electrics. The fire alarm kept beeping all night due to the batteries being low. The room door had no lock on - and the bathroom door was broken. We had a fan in the room but that was broken too.
Response from Ash on 27 Sept 2023
If you got beeping why you didn’t come down .it could be sorted straight away We usually don’t put fans in the rooms Regards Ambassador Hotel

4/10 Poor

William

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Shahab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 1 night in Sep 2023

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible wouldn’t use again
Stayed 1 night in Sep 2023

8/10 Good

Lauren

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed with my partner for 4 nights here. It’s a bit run down but the staff are nice and it’s in a really convenient place
Stayed 4 nights in Aug 2023

10/10 Excellent

Neil

Stayed 2 nights in Aug 2023

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Stayed 1 night in Aug 2023

2/10 Terrible

Mohsin

Stayed 1 night in Aug 2023

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
I spent a night here recently and was more than happy with the room and the staff, I will be returning in the future
Stayed 1 night in Aug 2023

6/10 Okay

Ishaan

Disliked: Property conditions & facilities
Average
Stayed 1 night in Aug 2023

2/10 Terrible

Laura

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The unique part of it was the very soft beds
Stayed 2 nights in Aug 2023

4/10 Poor

Philip

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very tired and in need of a good clean the shower was in need of updating and the wash basin. The windows need fixing the only good point is that the bedding was clean otherwise we would not have stayed, I certainly would not visit again.
Stayed 1 night in Aug 2023

6/10 Okay

Michelle

Travelled with group
Disliked: Cleanliness
Right by the bench and pier
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pride
Had booked other accommodation that turned out to be unsuitable. This hotel was able to accommodate us for the duration of our stay in Brighton 🙏 Location brilliant Staff very friendly Room good size and huge windows, a bonus. Very comfortable and all you could ask for, will be returning on my next trip to Brighton.
Stayed 2 nights in Aug 2023

10/10 Excellent

Asef

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023

4/10 Poor

Rachel

Stayed 3 nights in Aug 2023

4/10 Poor

Angel

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel needs remodeling and being cleaner
Stayed 3 nights in Aug 2023

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, amenities
Not a Hotel, more a basic hostel. No ventilation in room, standards very poor. Very datef
Stayed 2 nights in Aug 2023

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 2 plug sockets in the room1 which was burnt. Tv not working , wifi not working , shower not working plus no bath plug. Lock on door broken. Handle to bathroom door broken. Window not shutting properly.
Stayed 1 night in Aug 2023

10/10 Excellent

Kaylie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, easy to check in and have own keys so can come and go as you please at any time. Perfect for what we wanted just a room for sleeping after a night out, easily walkable to the town and seafront would definitely book again
Stayed 1 night in Aug 2023
Response from Ash on 2 Aug 2023
thanks and i hope to see you soon

6/10 Okay

Laila

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The bathroom wasn’t very clean
Stayed 2 nights in Jul 2023
Response from Ash on 2 Aug 2023
thank you for your review

8/10 Good

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, shower quite small but manageable, quite clean, comfy beds, I think it is a family run hotel so can be quite noisy in the mornings, staff are accommodating, it’s just a basic place to stay if you’re on a budget. Location is amazing though
Stayed 2 nights in Jul 2023
Response from Ash on 2 Aug 2023
thanks

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Easy affordable and accommodating. Recommended.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great stay, friendly and helpful staff! Only thing I would mention is that the walls are quite thin, so you can hear a few of your neighbours quite clearly in the night time, otherwise a great stay.
Stayed 1 night in Jul 2023
Response from Ash on 2 Aug 2023
thanks and i hope to see you soon

6/10 Okay

Emma

Stayed 2 nights in Jul 2023
Response from Ash on 2 Aug 2023
thanks and i hope to see you soon

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Great location. Property ok
Stayed 1 night in Jun 2023
Response from Ash on 2 Aug 2023
thanks and i hope to see you soon