"Very nice, clean & affordable. The gentleman who assisted with check in was so incredibly sweet & genuine. It was during a time frame where everyone seemed to be checking in at once. He maintained his sweet & professional attitude the entire time. He didn’t miss a single stride & everything went smoothly. Beautiful deescalation! “Entitlement” was the issue for the rude & demeaning individuals. They were mad due to several others checking in ahead of them. I wish their money had simply been returned, along with “best wishes to you & your family. I hope you find an establishment that meets your standards.” The next morning said group of people decided to gather at one of the rooms & down the hallway around 6:45-7:00 am to coordinate & review their plan of events for the day - LOUDLY! They were yelling, people were woken up, & the group felt they were being “profiled” based upon the rooms of angry guests coming to their door last and directing the “group” to take the loud discussions to the lobby or breakfast area. The family that was the root of the problem the night before & that morning proceeded to leave with the female cussing everyone. During each of these events someone appeared on behalf of the establishment & redirected the people away from everyone in the most professional manner. It was an extremely tense situation, but the staff used the most amazing customer service “voices” to shut these people down & get them to the lobby. Great job by everyone! I’ll be back! ❤️"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
