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Reviews of Grand Oaks Hotel

2.5 out of 5
Grand Oaks Hotel
2315 Green Mountain Dr, Branson, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1002 reviews" "
Rating 8 - Good. 317 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Trisha

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
AC didnt really work. We turned it down to 60 and it never got below muggy. Bed was hard, pillows were tiny and the beds foot decorative throw was messed up when we walked in. Kids running the halls from 10pm to midnight.
Stayed 1 night in May 2024
Response from Dee - GM on 3 May 2024
Thank you for your feedback. I'm sorry to hear that your stay was less than exceptional. I will be sure to have maintenance check the AC in the unit you occupied. We hope you will give us another chance on future visits to our area. Thank you for staying with us.

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Staff was super friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you for your feedback. I'm happy to hear you enjoyed your stay at the Grand Oaks Hotel.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😃
Stayed 1 night in Mar 2024
Response from Front Desk on 3 May 2024
Thank You for staying at the Grand Oaks Hotel. We hope to see you again soon.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyable stay will use them again
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 Good

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the strip. Pillows are small squares, had to go buy our own. Typical hotel breakfast. Staff is friendly. Asked for more shampoo and they were out.
Stayed 3 nights in Mar 2024
Response from Dee - GM on 3 Apr 2024
Thank you for the great rating. We appreciate your business and look forward to serving you again.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy, pool and hot tub were clean. Overall nice place and I would go back!
Stayed 1 night in Mar 2024
Response from Dee - GM on 21 Mar 2024
Thank you for your excellent rating. We are pleased to hear that you enjoyed your stay with us and look forward to serving you again.

10/10 Excellent

Larry

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on 20 Mar 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The room was clean and the bed was comfortable. The only negative was that there was a rather unpleasant odor in the room. The breakfast is adequate, but not great. I would however definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you for your feedback.

10/10 Excellent

haley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers and guests was just overall friendly and nice rooms were nice and bathroom was super clean. Would come and stay again anytimr
Stayed 3 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback, we hope to see you again on your next trip to Branson

2/10 Terrible

majer

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast close at 9.30 but they stop bringing out eggs and other things at 9
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for staying with us and thank you for your feedback.

10/10 Excellent

Teresa, Fort Smith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay!
Stayed 1 night in Dec 2023
Response from Dee - GM on 5 Mar 2024
Thank you for staying with us. We are pleased to hear you enjoyed your stay. Come back and see us again.

10/10 Excellent

Angel

Travelled with family, Travelled with partner
Liked: Amenities
Was a memorable anniversary
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 23 Jan 2024
Thank you for staying with us

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean and VERY comfortable beds and pillows.
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 8 Jan 2024
Thank you for staying with us

8/10 Good

Justin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Staff on 8 Jan 2024
Thank you for staying with us

6/10 Okay

Amanda Rochelle, warner

Travelled with family, Travelled with partner
Liked: Staff & service
The air conditioner in room 355 was very noisy. Also upon booking I didn’t notice that the property had 2 separate buildings and we were in building 2. You must drive or walk back to building 1 for breakfast or indoor pool access.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 8 Jan 2024
Thank you for staying with us

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 8 Jan 2024
Thank you for staying with us

10/10 Excellent

Angelia

Stayed 1 night in Dec 2023
Response from Hotel Staff on 8 Jan 2024
Thank you for staying with us

2/10 Terrible

Kathy

Travelled with family and small children
Disliked: Staff & service, amenities
I arrived at the property was shown building one which is a fully functioning hotel. Was told I could check in building 1 but for a fee. I was told I could check into building 2 which is an overflow building they opened during holidays. Kind of a ghost town but it was ready and no fee. IAFTER booking I was told by Sheree at front seat that she was sorry to tell me that she was about to ruin my day but they WERE going to charge me. She was so sweet and tried reasoning with her manager Rita because I was told there wound not be a fee. No luck. I spoke to Rita and explained I was told there was a fee in building 1 and not 2. Rita should be the poster child for bad management and the opening act for the Grinch. She is the sole reason I will never stay there again. Sheree bent over backwards for everyone. Did the job of 5 people and should be the face and manager of this hotel she personally walked me around hotel to make sure I’d be happy with my stay. She called people by name when she saw them and would be an asset to any business. Rita on the other hand should be fired and go back to her job as the wicked witch of the West. She’s rude and acts to enjoy wielding the her management title around. You got your money Rita but lost any future business from me. You earned every single work of this review.
Stayed 2 nights in Dec 2023
Response from Dee - GM on 23 Feb 2024
I am sorry to hear of your past experience at Grand Oaks. I am pleased to inform you that the hotel is under new ownership and management for the upcoming 2024 season and moving forward. We welcome you to come back for a new experience were our goal is to meet and exceed your expectaions!

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Staff on 4 Jan 2024
Thank you for staying with us

10/10 Excellent

Vicki

Stayed 2 nights in Dec 2023
Response from Hotel Staff on 4 Jan 2024
Thank you for staying with us

8/10 Good

travis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 4 Jan 2024
Thank you for staying with us

10/10 Excellent

Lucas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excellent

LaTrisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel room for handicap
We needed a lower level handicap accessible room. The front desk went above and beyond to get us the best room to fit our much needed accommodations. Rooms were very clean, comfortable, and up to date. We will being staying here for sure in the future!
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel. We look forward to seeing you again.

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in the past. will stay again. but they could have had bacon for the breakfast.
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was clean and comfortable. We were put in the second building where they were not running breakfast and had to walk/drive to get breakfast or use the pool. The second day breakfast was so packed we couldn’t find a seat or food so ended up leaving to get breakfast.
Stayed 2 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excellent

Chris

Stayed 3 nights in Dec 2023
Response from Front Desk on 31 Dec 2023
Thank you for staying at Grand Oaks Hotel.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Undisclosed information
They have a “second” building that they don’t tell you about. You have to drive down the hill to get there and there’s no front desk or anything. Just… a building with rooms. You have to call the front desk of the main building if you need anything. Also, not disclosed, there is a $100 holding fee that doesn’t get refunded for up to 72 hrs. I wish we would have known that prior to staying. We have never had to put down a holding fee. Over all, the comfortability of the room was terrible. The pillows were solid and the bed was not comfy at all. The bathroom did not come with normal amenities as shampoo, soap, etc., and the toilet/shower room was tiny. The room was clean over all. My family stays in hotels many times a year, as we have SDC passes, and this hotel was by far the worst experience we have had.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 3 Jan 2024
Thank you for staying with us

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rate 10.0!
Amazing night of comfort! Beautiful facility... great central location... found our new home in Branson!
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying with us at Grand Oaks Hotel. We look forward to seeing you again next time.

2/10 Terrible

Jasmin

Liked: Staff & service
When we arrived, two hours after check-in time, our room was still not ready. Check-in was at 4 and we didnt get our room until 10 minutes before 7.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 3 Jan 2024
We apologize for the inconvenience this may have caused

10/10 Excellent

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, family owned and you can tell they take pride in their facility. Our room was so clean and very nice! Bathroom shower looked like brand new. Refrigerator and microwave in room. Beds are comfortable. Staff was very nice. An exceptional value overall. We will be back. Thank you
Stayed 2 nights in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying at Grand Oaks Hotel. We look forward to seeing you again.

8/10 Good

Linda D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Hubby and myself with 2 grandkids stayed 1 night. Hotel was nice. Beds said queen...but sure were small. Felt like double bed. Would stay again but would get king size bed. Loved the walk in shower with seat and removable spray wand. Breakfast needed more options. Loved the pancakes and the neat Pancake maker. Was super close to walmart and other places. Kids loved the in indoor pool and hot tub!
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying at Grand Oaks Hotel.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying at the Grand Oaks Hotel.

6/10 Okay

Kelcee

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying with us.

6/10 Okay

Rick

Stayed 2 nights in Dec 2023
Response from Hotel Staff on 23 Jan 2024
Thank you for staying with us

10/10 Excellent

Terry

Stayed 1 night in Dec 2023
Response from Front Desk on 30 Dec 2023
Thank you for staying at the Grand Oaks Hotel.

10/10 Excellent

Marcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and friendly staff
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec 2023
Thank you for staying at the Grand Oaks Hotel.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family room
We chose the family room since my 2 kids are teenagers & it's just not appropriate for them to share a bed as brother & sister anymore. My son thinks he is too old to sleep with his dad also. We were all so happy that it had 2 Queen beds plus a sofa! It gave us just enough room to make everyone happy. Clean spacious room. Breakfast was ok, busy, my husband lost patience waiting in line for the pancakes, maybe need a waffle iron or another pancake machine on these busy days. Salsa would've been nice for the eggs. Overall stay was good! Too bad Branson charges such high taxes on these rooms.
Stayed 1 night in Dec 2023
Response from Front Desk on 28 Dec 2023
Thank you for booking your stay at the Grand Oaks Hotel.

6/10 Okay

Tim

Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
Thank you for staying at the Grand Oaks Hotel.

8/10 Good

Curtis

Stayed 1 night in Dec 2023
Response from Front Desk on 26 Dec 2023
Thank you for staying at the Grand Oaks Hotel.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Thank you for staying with us.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
About the 6th time we’ve stayed here so very satisfied
Stayed 1 night in Dec 2023
Response from Front Desk on 20 Dec 2023
Thank you for choosing to stay with us at the Grand Oaks Hotel.

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023
Response from Front Desk on 19 Dec 2023
Thank you for booking your stay at the Grand Oaks Hotel

8/10 Good

Kaci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 18 Dec 2023
Thank you for staying with us

2/10 Terrible

Jeryn

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel Staff on 18 Dec 2023
I am sorry that you did not get to stay. It does state on the email conformation that we do not rent to anyone under 21

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on 18 Dec 2023
Thank you for staying with us

10/10 Excellent

anthony delane

Stayed 1 night in Dec 2023
Response from Hotel Staff on 18 Dec 2023
Thank you for staying with us

10/10 Excellent

Jerran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 18 Dec 2023
Thank you for staying with us

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on 18 Dec 2023
Thank you for staying with us