Hotels near Brackett Field Airport (POC)

"WiFi wasn’t reaching my room "

"There were roaches, we had jewelry stolen by the cleaning lady, didn’t use the gym "

"Staff were great. Building is a converted apartment complex, and many entrances are not ADA-compliant. Sofa in my room was significantly filthy. Took photos and gave them to both the front desk AND the hotel manager, but they would not give me any discount or offer anything else because I'd booked through Hotels.com, so I'm bringing my problem to you."

"The toilet had issues flushing but everything else was great!"

"Very nice hotel tucked away in a cul de sac away from the hussle and bussle and located in a very nice neighborhood. The hotel itself is upscale and spacious. I woukd stay again. "

"Clean room. Nice staff. Breakfast on the house."

"Sheets were dirty with stains and weren’t changed when room was cleaned. "

"Staff is friendly and clean rooms "

"I stayed at Best Western Diamond Bar Hotel & Suites for one night (Mar 7–8). My experience was very disappointing due to misleading photos, room mismatch, and customer service response. The room I received did not match the room type I booked online. As soon as I noticed the difference, I immediately returned to the front desk to explain the issue. The staff told me she could not change the room because I had already entered it. I explained that there would be no way to verify the room type without first going inside. I showed her my reservation confirmation and the room photos from the booking, but she still refused to change the room. She also claimed that all the rooms in the hotel were the same, which did not match what I saw. Another concern is that the photos online suggest the rooms and bathroom have been remodeled. However, bathroom fixtures were old and worn, and the condition did not appear clean. When I asked if a manager could assist, I was told the manager was not on site and that a note would be left for the next day. Since I was only staying for one night, this did not resolve the issue. No alternative solution was offered. The room did not match my reservation, and the situation could not be resolved. I checked out within about an hour of checking in. Travelers should be aware that the room they receive may not match the photos shown online, and the front desk may not be able to assist if there is a problem."