Individually furnished, blackout curtains, iron/ironing board, free WiFi
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Reviews of Capital One Hotel

3 out of 5
Capital One Hotel
Beacon Road, West Cliff, Bournemouth, England

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 59 reviews" "
Rating 8 - Good. 29 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 5 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Kinga

Stayed 1 night in Jul 2022
Response from Capital One Hotel on 14 Jul 2022
Thank you for your rating. Hope to see you soon. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, budget horel in good location
The hotel is in a good location to get to the town centre, although the walk is uphill to the hotel which could be a struggle for some. You can see the sea from right outside the hotel, and you can get food next door at some sort of restaurant (I didn't look closely). The room was clean, and the front door closed at 11pm, so it was quieter at night than many hotels I have stayed at. Equally it was quieter in the morning- I was up at 7am, but didn’t hear any others before then). It did have a very squeaky bed but it was comfortable to sleep on. It is a budget hotel; it met my needs.
Stayed 1 night in Jul 2022
Response from VR on 8 Jul 2022
Thank you so much for your feed back looking forward to see you again

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Helpful staff, hotel was quiet and a short walk to beach and shops.
Stayed 2 nights in Jul 2022
Response from Capital One Hotel on 4 Jul 2022
Hello and thank you for your rating and review, much appreciated. Kind regards

4/10 Poor

Tina

Disliked: Staff & service
Shower was very small no room to more kettle was leaking and on my last day went down for breakfast there wasn’t any disappointing
Stayed 1 night in Jun 2022
Response from Capital One Hotel on 2 Jul 2022
Dear Tina, Thank you for you rating and review. We are on the fair review side. Just to let you and all readers to read, breakfats at the hotel carried out if any guest actually book any breakfast. Your booking did not include breakast and you refused to book your breakfast at the check in with the reception. We are very flexible in terms of rooms and services and amenities. Regret to hear your comments now, after you departed, alternatively, we could swap the room or simply change the kettle . Kind Regards

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
My son and his girlfriend had a wonderful time. Have said it’s a great location near everything. Love place would stay again
Stayed 1 night in Jun 2022
Response from Capital One Hotel on 17 Jun 2022
Thank you for your review and the rating, much appreciated. Kind Regards

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Juraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

4/10 Poor

Alice

Disliked: Property conditions & facilities, room comfort
Poor stay!
On first arrival the hotel seemed to be a decent budget hotel, however the room was not as we expected. The walls had been poorly repainted, the bathroom was so small that the sink had to be put in the bedroom, the shower did not work properly, looked as if it should have been a rainfall shower, but maybe only 4 of the shower holes actually let water out. The bed looked comfortable but dipped in various places, the springs stuck out and dug into the body. The floorboards creaked above us, and the tv was very small for the size of the room. Overall we had a very poor nights sleep, so ended up calling it quits and leaving the hotel a day early to avoid another poor nights sleep. When we checked out early, we were not asked why we chose to leave early or if we had enjoyed our stay.
Stayed 2 nights in May 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Capital One Hotel on 2 Jun 2022
Thank you for your rating, looking forward to see you soon again, Kind Regards

10/10 Excellent

MICK

Stayed 1 night in May 2022
Response from Capital One Hotel on 2 Jun 2022
Thank you for your rating, much appreciated. Looking forward to see you soon with us again, Kind Regards

8/10 Good

alexis

Liked: Cleanliness, staff & service, room comfort
Night out
Service outstanding breakfast delicious bedroom comfortable only problem shower not working
Stayed 1 night in May 2022
Response from Capital One Hotel on 11 Jun 2022
Hello and thank you for your rating and review. Fair point about the shower, as we always notice when several rooms are decided to have / use shower / sink at the same time during peak hours of morning from 08:00 - 10:00. Otherwise, all good with shower during the day. Hope to see you soon again, Kind Regards

10/10 Excellent

Heather

Stayed 1 night in May 2022
Response from Capital One Hotel on 30 May 2022
Thank you for your rating, much appreciated. Kind Regards

8/10 Good

Janet

Liked: Staff & service
Pleasant basic hotel
One night stay after going to a concert at the BIC. Chosen for convenience & price. It is just a 5 minute walk from the concert venue. Staff pleasant & helpful. Single room had the basics needed for one night - Wifi, TV & a good supply of tea/coffee, though a bigger cup would be nice (small point). Downside, the room was in need of some TLC, but fair for the price. Unfortunately I forgot to report the shower before I left, which had not pressure, but was just enough to manage...
Stayed 1 night in May 2022
Response from Capital One Hotel on 11 Jun 2022
Hello and thank you for your rating and review. Fair point about the shower, as we always notice when several rooms are decided to have / use shower / sink at the same time from 08:00 - 10:00. Otherwise, all good with shower during the day. Hope to see you soon again, Kind Regards

8/10 Good

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Family Trip
A clean, good sized family room, very comfortable, very near beach. Pleasant, informative owner. All in all very good budget place to stay,no major frills, these weren't expected or needed for us. Accepted Dogs, a must for us. £10 per dog, very reasonable really. Breakfast was available but we did not need. Bar small and adequate. One or two noisy guests but was for a short time and d8d not affect our stay. Parking is limited but a reasonable car park is very close too.
Stayed 1 night in May 2022
Response from Capital One Hotel on 11 Jun 2022
Thank you for your rating and review. Looking forward to see you again, Kind Regards

8/10 Good

L

Stayed 1 night in May 2022
Response from Capital One Hotel on 16 May 2022
Thank you for your rating, appreciated. Looking forward to seeing you next time. Kind Regards

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very friendly staff and would go back again .
Stayed 3 nights in May 2022
Response from Capital One Hotel on 11 May 2022
Hello and thank you for your rating, much appreciated. Looking forward to see you again in the future. Kind Regards

6/10 Okay

Mary

Stayed 1 night in May 2022
Response from Capital One Hotel on 9 May 2022
Hello and thank you for your feedback. Looking forward to see you again, Kind Regards

4/10 Poor

Jack

Stayed 1 night in Apr 2022
Response from Capital One Hotel on 9 May 2022
Hello and thank you for your feedback. Looking forward to see you again, Kind Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 25 Apr 2022
Hello and thank you for your rating and review, much appreciated. Looking forward to see you in the future.

8/10 Good

Clyde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The owner/manager was very friendly and accommodating.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 25 Apr 2022
Hello and thank you for your rating and review, much appreciated. Looking forward to see again soon. Kind Regards

4/10 Poor

Luke

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
For stags and hens only
If you want a cheep hotel just to party and get by for one night this is the place. Full of non stop noice from the drunks, the rooms are minging and the shower is no less than a drip. Really wouldnt go back.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 25 Apr 2022
Hello and thank you for your rating and review. Just to let you and all readers to know. This hotel is open for the public therefore we welcome any guest or group bookings whithout of prejudice. Hotel had night porter on duty, therefore, if any issues come up, we expect the guests come down or call the night porter so he could tackle the noise or room swap if it had an issue with the shower at night. Hotel management had no reports from the night porter on the night you stay with us. Kind Regards

10/10 Excellent

Antony

Stayed 1 night in Apr 2022
Response from Capital One Hotel on 24 Apr 2022
Hello and thank you for your rating and review, much appreciated. Looking forward to see you again, Kind Regards

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Positive experience
Stayed with my daughter overnight as we were going to a concert at the BIC. Great location. Clean and comfortable, perfect for a short stay. Really helpful staff
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 29 Apr 2022
Hello and thank you for your rating and the review, much appreciated. Looking forward to see you again soon, Kind Regards

8/10 Good

Eb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 25 Apr 2022
Hello and thank you for your rating and review, much appreciated. Looking forward to see again soon. Kind Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did the job perfectly
Very friendly staff. Allowed us into one of the rooms early as it was ready. Perfect location. Was lovely to have our rooms next door to each other (thoughtful). Only down side was the rooms were very hot had to sleep with windows open and traffic was a bit noisy, however nothing to complain about. Would be happy to stay again.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 19 Apr 2022
Thank you for your stay and your review and rating. Kind Regards

8/10 Good

MARVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean tidy room basic but good for one night. Currently having work completed and refurbishment so lots of rubbish in the car park which didn’t fill us with a great impression on arrival. But reception polite and very tidy in hotel with basic amenities.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 19 Apr 2022
Thank you for your stay and your review and rating. Looking forward to see you again. Kind Regards

8/10 Good

Martina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 19 Apr 2022
Thank you for your stay and your review and rating. Looking forward to see you again. Kind Regards

6/10 Okay

Verified traveller

Disliked: Cleanliness
A room with a bed.
Very bare bones hotel. Expensive for what you got, and we had to ask to get the sheets replaced as we arrived... It did the trick for visiting friends for one night, but I’m sure there’s much better around.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 19 Apr 2022
Thank you for your stay and your review and rating. Looking forward to see you again. Kind Regards

4/10 Poor

Neil

Disliked: Cleanliness, room comfort
Only unless there's nowhere else to stay!
The parking for £10 is very steep, the hotel entrance is the only tidy thing about the hotel, very unprofessional, awful service, no WiFi, poor layout of things to do within the hotel, no food offered for evening times, bedroom itself was poorly painted, wallpaper peeling, bad paint work everywhere, beds like rock, windows filthy and the TV was in a foreign language which was set by the hotel.
Stayed 1 night in Apr 2022
Response from Capital One Hotel on 2 Jun 2022
Hello and thank you for your rating and the review. We are on fair review side, therefore, just to let you and all readers to know. Parking in most hotels in Bournemouth are above £10.00 per person. Our parking is fair and we are sure public car parking in Bournemouth will be more that £20.00 a night. "Very Unprofessional, awfull service" - this is very broad and not specific. Would valid point if we had exactly, what went wrong with these points. We are here to help with 24 hours hotel personal available and hotel manager available on the phone. We are professional on what we do and this includes the hotel customer care and servicess. No many hotel do go through all hotel rules when you arrive, but put the leaflets in the room. Not many hotels are recommending local hotspats, entertaintment and meal options with near restaurants with discount. Hotel has a free Wi-Fi and we mentioned this to you on arrival and on our Weloming message in the room. Just needed to ask from any member of hotel if you were not sure. Hotel layout and design are purely subjective, this is what we are and we are clearly displaying all our hotel picture accross the internet. We never promise an evening meal to anyone here at the hotel. In this you are right, we do not provide an evening meal. But, we have lots of wonderfull restaurants recommendations that you can access easily in just 1 minutes walk. All in all, shame to see you mentioning a combination of lots of things. We believe, if genuine, person is not happy with anything at the hotel would come back to the reception but unfortunately in you case this did not happened. We could happily swap the rooms if you did not like the room. We believe, if person arrived, used the services we offer and sleep overnight and check out without mentioning... Kind Regards

6/10 Okay

Jade

Basic but friendly
Was ok. Noise from other guest during night
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as expected for the price, bedroom was quite basic but bathroom was lovely. Good location, good service. It is in a noisy area, but fab if you are going out in Bournemouth
Stayed 1 night in Nov 2021

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness, room comfort
Acceptable, clean, tidy but basic
Staff very helpful and friendly. Parking was expensive at £10 per night when there are lots of cheaper places to park locally. Loads of stairs to our attic twin room, which was a good size and freshly painted but very basic. TV in the room did not work and it was late when we arrived, so couldn’t be bothered to climb down snd back up all the stairs to report it. Generally clean, tidy and welcoming, but I wouldn’t use this hotel for an extended stay…one or two nights would be enough.
Stayed 1 night in Nov 2021

8/10 Good

Barrie

Liked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Ade

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very pleased with cleaning done every day
Stayed 4 nights in Oct 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room
Comfortable room, clean and tidy. Easy access to town centre and amenities.
Stayed 1 night in Oct 2021

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Summary very nice and friendly but basic.
I know its a little thing but a bedside light in the room would be careful so yoj dont fall ovrr in the dark trying to find the ensuite bathroom. The other thing the lift didnt work.
Stayed 1 night in Oct 2021

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful, avoid.
Dreadful. Rude staff. Had to pay extra to park in their car park. Had crap coming up the shower when we used the sink. Wardrobe ready for falling on someone, isn’t tethered to walk. One of those where they want a photocopy of your diving licence and credit card but I doubt very much they understand GDPR. Avoid. There’s loads nearby that are probably better.
Stayed 1 night in Oct 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service
Convenient budget hotel
Stayed 1 night in Oct 2021

8/10 Good

Alastair

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

JOE

Stayed 3 nights in Oct 2021

10/10 Excellent

Mrs K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, good location and friendly staff
Stayed 1 night in Oct 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to city centre
Stayed 1 night in Oct 2021
Response from Capital One Hotel on 2 Oct 2021
Thank you for your stay with us. Appreciate for your rating and review.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to shops
Stayed 1 night in Sep 2021
Response from Jamol Ahmedov on 1 Oct 2021
Thank you for your rating the review. Much appreciated.

8/10 Good

frank

Travelled with partner
Liked: Cleanliness, staff & service
Not the fanciest hotel but clean safe and excellent location for beach etc good definitely use again .. £10 a night parking a bit excessive
Stayed 1 night in Sep 2021

10/10 Excellent

Eleanor

Stayed 4 nights in Sep 2021

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basically we got what it said “on the label” - no frills but cleaner than other reviews suggested. Slept well, staff friendly and a great location for the beach.
Stayed 2 nights in Sep 2021
Response from Jamol on 1 Oct 2021
Thank you for your rating and review. Much appreciated.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No working lift. Practically no water pressure in the room to wash hands. No hot water or pressure to take a shower. Squeaky and uncomfortable bed.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Thank you
Stayed 5 nights in Aug 2021

6/10 Okay

elaine

Stayed 1 night in Jul 2021