Born Hotels with Swimming Pool

"Absolutely terrible - I am staying in this hotel since many years, but have never been so disappointed than this time. There is NO Internet available in your room (I was here 3 month ago and had the same problem- the excuse is the renovation of the hotel) - 4 days I was told: MAYBE TOMORROW- only lies! The safe was broken, only ONE little towel in the bathroom - the television only worked in some few channels (no main channels) - the balcony door didn’t close. When I complained and asked for a discount I was told to contact Expedia, because they don’t get paid after my Stay. This was the most frustrating stay and I will never recommend this Steigenberger Hotel in Bad Pyrmont to anybody. I am staying most of the time in different Steigenberger Hotels during my business travels and was always happy and content- but these 2 last trips in Bad Pyrmont were miserable!"