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Reviews of Elstree Inn

2.5 out of 5
Elstree Inn
148-150 Shenley Road, Borehamwood, England

Reviews

5.6
Rating 10 - Excellent. 10 out of 55 reviews" "
Rating 8 - Good. 8 out of 55 reviews" "
Rating 6 - Okay. 11 out of 55 reviews" "
Rating 4 - Poor. 8 out of 55 reviews" "
Rating 2 - Terrible. 18 out of 55 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs and services were unique
Stayed 1 night in Mar 2024
Response from Tom on 8 Apr 2024
Thank you so much for your kind words we doappreciate it ,looking forward to Welcome you back @ Elstree InnKind RegardsElstree Inn Management

4/10 Poor

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t even think you could call this a hotel 😂 dirty and the staff are useless. Don’t put check in at 3pm if you can’t get the room cleaned until 4. The bed would probably just about hold the weight of a child. Was like being in prison.
Response from TOM Management on 15 Mar 2024
Dear Mr , LewisWe are sorry to hear that you had unpleasant stay by Us our deep apologies for that and if you give us the chance next time you stay by Us we will make it Unforgettable stay Kind Regards ELSTREE INN HOTEL

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable room
Stayed 1 night in Feb 2024
Response from TOM Management on 15 Mar 2024
Dear Mrs , Lydia thank you so much , we are looking forward to welcome you again soon ,Kind RegardsELSTREE INN HOTEL

6/10 Okay

Aidan

Business traveller
Elstree
Cheap and cheerful. Clean convenient. Only had one working channel on my room's T.V though.
Stayed 1 night in Jan 2024
Response from Bebo on 30 Jan 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!. we assure you that we will consider this issue to solve it, and we hope to see you again

8/10 Good

Shermila

Stayed 1 night in Jan 2024
Response from Bebo on 30 Jan 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Miguel

Stayed 1 night in Dec 2023
Response from Elstree Inn on 3 Jan 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

2/10 Terrible

Namik

Stayed 1 night in Dec 2023
Response from Bebo on 30 Jan 2024
Thank you for taking the time to provide us with feedback. We apologise that your stay did not meet your expectations,

2/10 Terrible

GRANUS

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad experience
The window does not close propery, and the noise from the street is too much. The smell in the corridors, room and the toilet is not a pleasant smell. The toilet in my room did flush propery, just little water coming at a time and not making the tissue go. I was even scared to make a cup of tea because of the state of the room i was in. No water in the jug, meaning had to get it from the smelly toilet. I won't come back again.
Window ceil, full of dust and some hair from other people
Dirty on the wall next to the bed
Stayed 1 night in Mar 2020

6/10 Okay

Sue

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Nightmare!
Curtains falling apart. The shower/toilet was dirty, and smelled of urine! One hanger in closet and tv didn’t work! Couldn’t close door to the room without a key! room right on main road above busy pub. Difficult to find, no one in reception when I left. Also a huge fridge in a small room, didn’t work either. Would not stay here again.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was poorly equipped and filthy Don’t stay there
Stayed 2 nights in Nov 2019
Response from Ammy on 15 Nov 2019
We are extremely sorry for the unpleasant experience you had with us. Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.

10/10 Excellent

Mr Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Ammy on 15 Nov 2019
Hey, Keith, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Ammy on 28 Oct 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

8/10 Good

Chub, Brighton

Travelled with family
Liked: Cleanliness
Ok for the budget. One should not wait for luxury when pays for 2 stars. Stuff answered my questions, bedding was clean, water heater and coffee were in the rooms, free parking, free wifi. For a night or two it is ok if one wants to save money.
Stayed 1 night in Oct 2019
Response from Ammy on 19 Oct 2019
Hi, Chub! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

2/10 Terrible

Luke

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Loud street noise and from pub beneath causing little/no sleep - Strong stench of cigarettes - Damp in room and corridors - Stained bedsheets - Dirty bathroom - Stained toilet - Holes in doors - Heating on constant due to broken radiator - Dirty tea and coffee facility’s which were unusable - No WiFi - No parking - Unlit entrance and parking area - Was informed I would be moved to a quieter/cleaner/working heating room but was later told this was not possible - To summarise, I understand this is a budget hotel, however the conditions were unacceptable and would not recommend this to anyone
Stayed 4 nights in Sep 2019
Response from Edward on 29 Sept 2019
Something like this should not have happened, Luke! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Edward

2/10 Terrible

A

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like sleeping above a brothel! It was so noisy all night.
Stayed 2 nights in Sep 2019
Response from Edward on 29 Sept 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Edward

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Edward on 29 Sept 2019
Sincere Apologies, We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Edward

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff weren’t the best, the place stank of weed and the kitchen staff made us feel uncomfortable. We looked at not having to return for the second night, but sadly had no option!
Stayed 2 nights in Aug 2019
Response from Ammy on 1 Sept 2019
Sorry for the hassle you faced, We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Ammy.

6/10 Okay

Jack

Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful is a scam!!!!
Wrong Post-Code and addres,never find that place.Don't pay,I only lost my money.Worst experience ever.
Stayed 1 night in Aug 2019

2/10 Terrible

Peter, derbyshire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete hole
I booked a room for my lads and it was disgusting. It was dirty and stank. I booked them into a travel lodge and left without staying.
Stayed 4 nights in Aug 2019

2/10 Terrible

Sanath

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel at Heart of elstree borehamwood
We booked over your company to stay 4 nights in this hotel with my wife and her mother. First night we got this filthy condition room and shared toilet in a house, we arrived late night and slept, this condition cannot exist in 3rd world, we were shocked and saddened. My wife and her mother vomited after they saw where they slept and looking at toilets. I have to take them to friend of mine House to have a shower after. We complain to reception guy, who have gave us this room. He blamed us booking the shared room. We told him photos they published in online booking not showing the room we stay. We were given another room for next 3 nights fairly ok. But toilet fluch not work's, there are much more to complain. This is dssaster hotel i ever stayed. Cannot believe this was in great Briton and heart of world famoelstree film city. Please make sure this should report to authority for check. It is very much in unsafe to stay . We would like to have our money back. We Will take this to higher level.
Infront of our door
Bed cover with marks used one
Bed cover with marks used one
Bed cover with marks used one
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ammy on 11 Jul 2019
Appreciate your positive rating!. We do take pride in catering to our guest's needs the best way we can. Keep this love coming :) Regards, Ammy

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Parts of the property ha been refurbished. The room we were first given had a strong odour of cigarette smoke. We politely asked for another room. This was immediately offered and the second room was perfectly clean, odour free and smartly decorated. Only the curtains need attention. Overall it was a pleasant hotel, the owner kindly gave us the key to door as we were returning to hotel after 11pm. A very friendly welcome from Reception.
Stayed 1 night in Jun 2019
Response from Ammy on 25 Jun 2019
Hi! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Ammy on 21 Jun 2019
Hi! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ammy

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness
Room extremely small for 3 people. No bedside table or light.
Stayed 1 night in May 2019
Response from Ammy on 21 Jun 2019
Hi! Thank you so much for writing the review and rating us. We do apologize for the issue faced and we’ll strive to ensure better services further. Regards, Ammy

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Edward on 25 May 2019
Thank you so much for the wonderful rating, Sean! We hope to host you again soon. Have a nice day ahead :) Regards, Edward

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 3 nights in Apr 2019
Response from Edward on 25 Apr 2019
Sincere Apologies! We’re disappointed to see that our guest is not fully satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Edward

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is disgusting sorroudings smell toilet terrible staff not friendly.
Stayed 1 night in Apr 2019
Response from Edward on 23 Apr 2019
Sorry for the hassle you faced! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, Edward

4/10 Poor

craig

No internet connection bed kept rolling around when I moved on it
Stayed 1 night in Apr 2019
Response from Edward on 23 Apr 2019
Hi, Craig! Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Edward

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the worst unclean hotel. AVOID this place at any cost
Stayed 2 nights in Apr 2019
Response from Edward on 23 Apr 2019
Hi! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay is amazing. Regards, Edward

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2019
Response from John on 18 Apr 2019
Dear Guest, We’re extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, John

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this room was very poor, the curtains were hanging loose from the curtain rail. The toilet/shower was not really clean and the toilet seat would not stay up just fell down rather sharply. There was a kettle, tea bags and small milk containers 3 of which were old and curdled. There was no shelf for the kettle and had to hold the kettle while it boiled so I could have a drink. A very disappointing experience and the type of hotel Expedia do not need on their lists. THE WORST ROOM I HAVE EVER HAD IN MY LIFE AND I AM 66 YEARS OLD.
Stayed 1 night in Apr 2019
Response from Rio on 17 Apr 2019
We regret the inconvenience caused, Our significant team is investigating this concern to understand what went wrong and be assured the corrective measures will be taken from our end so that such instances are avoided in the future. Looking forward for your patience and cooperation. Regards, Rio

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property has been inproved since the new owners took over. Basic but clean and comfortable. No bedside table or shelf
Stayed 1 night in Apr 2019
Response from Jim on 15 Apr 2019
Hey Dear, Thanks for your feedback as it has been shared with the relevant team, they’ll look into this concern and will surely improve accordingly. Regards, Jim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Leni on 15 Apr 2019
Hi , Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Leni

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from a on 11 Apr 2019
Thank you for rating us, Have a wonderful day ahead :) Regards, Adrika

8/10 Good

Abiola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Adrika on 11 Apr 2019
Hi, Abiola! Thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Adrika

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2019
Response from Adrika on 30 Apr 2019
Sincere Apologies, We understand that your experience was not up to the expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is perfect. Regards, Adrika

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The reception was nice looking, man of check in was polite, helpful and gave us a mirror upon request. Other than this the car park was way too small, crowded, congested and not enough room or parking for everyone staying there. Didn’t feel safe leaving my car there where I couldn’t see it all night. The facilities were out dated, the bed sheets had stains on them, the windows were tacky and left wide open so anything could of been in there. 3 beds in one tiny room, no need. The bathroom was tiny, really old fashioned, no drinking water available. Looked really run down from the outside and inside and wasn’t clean at all.
Stayed 1 night in Mar 2019
Response from Emma on 12 Apr 2019
We’re sorry to disappoint you, We can understand that your stay with us has not been the pleasant one, however, we'll definitely strive hard to serve better. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Emma

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
I stayed for the weekend, suited my price perfectly.
Stayed 1 night in Mar 2019
Response from Rose on 12 Apr 2019
Appreciate your feedback, Hope to welcome you soon :) Regards, Rose

8/10 Good

Georgi

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019
Response from NORA on 12 Apr 2019
Thanks for taking out your valuable time to rate us, Georgi! We will work even hard to make your stay memorable one :) Regards, Nora

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is unique in that place. The place is too filthy.
Stayed 1 night in Mar 2019
Response from Sienna on 12 Apr 2019
Hi, Sorry for the trouble you faced. We've duly noted your feedback and ensure you an amazing stay next time. Have a nice day ahead :) Regards, Sienna

6/10 Okay

craig

Disliked: Cleanliness
My stay was ok
Local area had everything but room wasn’t much and internet code wasn’t working so couldn’t do my work
Stayed 3 nights in Mar 2019
Response from Elvis on 12 Apr 2019
Hi, Craig! We truly regret the unpleasant experience you had with us. Request to consider the issue as an exception. Do give us a chance to host you again and we'll strive to keep up with your expectations. Regards, Elvis

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Lily on 12 Apr 2019
Sorry for the unpleasant experience you had with us, do provide us with the opportunity to host you again and we assure you that it will be a memorable stay. Regards, Lily

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Eva on 12 Apr 2019
Hey, It’s always good to see our guest happy. Such feedback really helps us. Keep them coming :) Eva

2/10 Terrible

Alex

There was so many issues with the elstree Inn I dont have enough characters to put them in this space but I’m happy to discuss the matter further by telephone 0 out of 5 & 0 out of 10 not one good point about this establishment but do call me & I’ll tell you more
Stayed 1 night in Nov 2018

6/10 Okay

Halvard

Travelled with group
Greit nok, eit stykke unna London sentrum
Stayed 4 nights in Dec 2019

4/10 Poor

andreas, Hannover

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Schlimmer Vorflur mit einem unfassbar runtergekommenen und verschlissenen Stuhl, Dusche und WC außerhalb des Zimmers mit Benutzung des Nachbarraumes, was sich als ekelhaft erwies (kann das Hotel nichts dafür). Alles in unsauberem und z.T. schlechten Zustand. Nicht empfehlenswert.
Stayed 1 night in Oct 2019

2/10 Terrible

Vincenzo, Belgique

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Le pire établissement que j'ai jamais vu ! Sale, miteux, aucun equipement, endroit inacceptable pour un site comme expédia, honteux nous n'avons même pas oser y séjourner nous avons du prendre un autre hotel !!!!
Stayed 1 night in May 2019
Response from Ammy on 21 Jun 2019
Salut Vincenzo! Regrettez l'expérience que vous avez vécue. En tant que visiteur, nous sommes conscients de ce que nous ressentons dans de telles circonstances. Cependant, nous avons immédiatement transmis les commentaires à notre équipe compétente afin de nous pencher sur cette préoccupation afin que nos autres clients ne rencontrent plus de problèmes de ce type. J'espère que votre future expérience sera agréable et nous vous assurons que nous ne vous laisserons pas tomber cette fois-ci. Cordialement, Ammy

8/10 Good

Trond, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel 10 min gange fra togstasjonen
Et helt ok sted å bo i en natt. Wetherspoon pub som nabo. 5 min gange til Boreham Wood FC.
Stayed 1 night in Mar 2019
Response from Bella on 12 Apr 2019
Hei Trond, Vi skal fortsette å gjøre deg glad og fornøyd med våre tjenester. Håper å tjene deg bedre alltid!   Hilsen, Bella