Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else.
Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities.
Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests.
The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid.
Avoid this hotel!
