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Reviews of All Suites Appart Hotel Merignac

All Suites Appart Hotel Merignac
27 Allee Felix Nadar, Merignac

Reviews

6.6
Rating 10 - Excellent. 187 out of 1356 reviews" "
Rating 8 - Good. 463 out of 1356 reviews" "
Rating 6 - Okay. 362 out of 1356 reviews" "
Rating 4 - Poor. 186 out of 1356 reviews" "
Rating 2 - Terrible. 158 out of 1356 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Andres

Travelled with family
Disliked: Cleanliness
The property is near to the airport, but far to the city center
Stayed 2 nights in Sep 2023
Response from laurent on 26 Sept 2023
Dear Sir,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Laurent Manager of the establishment

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from laurent on 30 Aug 2023
Merci pour votre commentaire

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Very basic. Very hot rooms, clean bed
Stayed 1 night in Aug 2023
Response from laurent on 28 Aug 2023
Dear Sir,Thank you for your comments which I shared with my team.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Laurent Manager of the establishment

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was very dirty: the walls had lots of stains, the area around the kitchen was disgusting, I found hairs in my bed and my kids were full of insect bite. Very disappointed. This place shouldn't be allowed to rent rooms.
Stayed 1 night in Aug 2023
Response from melissa on 20 Aug 2023
Dear Madam,Thank you for your comments which I shared with my team.We are sorry to know that your stay did not meet your expectations and please accept my apologies. It is important to us you have brought this information. Our team is already working actively to resolve the issue you was faced with, and we hope to offer you better services in the future. Sorry about the bite of mosquitos , we aclualy can do anything for that.Sincerely,Mélissa, Réceptionniste of the establishment

4/10 Poor

Monika

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from laurent on 24 May 2023
Merci pour votre commentaire

10/10 Excellent

James

Stayed 2 nights in Apr 2023
Response from laurent on 4 May 2023
Merci pour votre commentaire

4/10 Poor

Douglas

Stayed 1 night in Nov 2022
Response from Cédric, directeur adjoint on 15 Jan 2023
Bonjour Monsieur, merci d'avoir pris le temps de nous évaluer. Nous espérons vous accueillir de nouveau prochainement. Cordialement

2/10 Terrible

BeatrizGuadalupe, Naucalpan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
this is the worst hotel I have been in all my life. DURTY, the walls with mosquitos stamped, the bath room dirty, the kitchen dirty, it was terrible. If you want I have photos. I really think that expedia abuse for the loyal customers not checking the property. As a person I don´t like abusing of others but in this case Expedia and the Hotel is abusing of us. I have tried to talk to the manager and he was very rude with us
Stayed 2 nights in Sep 2022

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, room comfort
Suprisingly pleasant
From the outside this accommodation doesn't look great. Both the outside and inside are tired looking. However it was clean, spacious and comfortable. It was a perfect stop over for one night. Air conditioning would have been great but not desperately needed. The beds were really comfortable. It had a well stocked kitchen, dishwasher and good size fridge.
Stayed 1 night in Jul 2022
Response from Laurent on 24 Sept 2022
Dear Sir,Thank you for your comments which I shared with my team.We are happy to know that you enjoyed your stay.Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers.I hope to see you again in one of our All Suites Apart Hotel establishments.Sincerely,Laurent Manager of the establishment

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2022
Response from Cédric, directeur adjoint on 28 Jul 2022
Bonjour Monsieur, merci beaucoup pour la note maximale attribuée. Nous sommes ravis d'apprendre que le séjour a répondu pleinement à vos attentes. Nous espérons vous accueillir de nouveau très prochainement. Cordialement.

8/10 Good

Young

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking and wheel chair availability was good.
Stayed 1 night in Jun 2022
Response from Laurent on 29 Jun 2022
Dear Sir, Thank you for your comments which I shared with my team. We are happy to know that you enjoyed your stay. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. I hope to see you again in one of our All Suites Apart Hotel establishments. Sincerely, Laurent Manager of the establishment

2/10 Terrible

Zhihao

Disliked: Cleanliness, amenities, property conditions & facilities
This place has NO AC, NO FAN, No window screen so even opening the window is not practical. On a hot day, this place is worse than a jail cell. Even the elevator is broken. This place shoul not be allowed to rent out.
Stayed 3 nights in Jun 2022
Response from Cédric, assistant manager of the establishment on 19 Jun 2022
Dear Zhihao, Thank you for your comments. We are sorry to know that your stay did not meet your expectations and please accept our apologies. It is important for us to bring us this information. We remind that there is NO AC in our rooms. The elevator will be fix quickly. We hope to see you again in one of our All Suites Apart Hotel establishments. Sincerely yours.

4/10 Poor

Qing

Stayed 4 nights in Apr 2022

4/10 Poor

Qing

See the photos yourself. I smell weeds from other rooms all the time during my stay
Stayed 21 nights in Apr 2022
Response from Cédric, assistant manager of the establishment on 13 May 2022
Dear Madam, Thank you for your comments. Your opinion is very important. It allow us to know that the quality of our services meets the needs and expectations of our customers. We are sorry about bad smells from the other rooms. We hope to see you again in one of our All Suites Apart Hotel establishments. Sincerely yours,

2/10 Terrible

SUSAN

Disliked: Cleanliness, room comfort
Unacceptable conditions at Merignac all suites.
Disgusting. First I was given a room which smelled like I was stand-ing in a sewer. Then I went to another & there was black mold on the ceiling which is dangerous. On the third attempt I was given a room which had grubby walls & a radiator in the bathroom which looked like someone had thrown a bucket of dust on it. I did not use the shower as I felt the place was not clean enough. Photographs don't add up to the conditions here. The staff were helpful but this is no good for travelers to stay in.
Black mold on the ceiling
Stayed 1 night in Dec 2021
Response from laurent on 30 Dec 2021
Dear Guest, we regret the problems you met during your stay. We will ask our technical service to make the necessary to repair all the problems you met during your stay.

8/10 Good

Bohuslav

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2021
Response from Cédric, Adjoint de Direction on 12 Nov 2021
Bonjour Monsieur, merci d'avoir pris le temps de nous évaluer. Nous espérons vous accueillir de nouveau prochainement. Cordialement.

8/10 Good

Bohuslav

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2019
Response from Cédric, adjoint de direction on 8 Dec 2019
Bonjour, merci pour la note que vous nous avez attribuée. Dans l'espoir de vous accueillir de nouveau prochainement, nous vous souhaitons une bonne journée. Cordialement,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reverb room, if not just finished not far off. Bl**dy great,can we have same room next time!
Stayed 1 night in Oct 2019
Response from Cédric, adjoint de direction on 23 Nov 2019
Dear guest, thank you very much for your feedback. Hope to welcome you again soon. Kind regards.

8/10 Good

Moussi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019
Response from Cédric, adjoint de direction on 25 Nov 2019
Bonjour Moussi, merci d'avoir pris le temps de nous noter. Nous espérons vous accueillir de nouveau dans notre résidence prochainement. Cordialement,

6/10 Okay

Ph, England

Travelled with pets, Travelled with partner
Disliked: Amenities
That many times,but this flat had lots of thins missing and needed updating.as we only stayed one night we put up with it.a shame ,prices have risen but you get less.
Stayed 1 night in Nov 2019
Response from Cédric, Directeur adjoint on 13 Nov 2019
Dear guest, we are sorry if you did not enjoy your stay entirely. We will do the best next time. Hope to welcome you again in better conditions. Kind regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If was well used but everything worked beds are very cumfy
Stayed 1 night in Sep 2019
Response from Cédric, directeur adjoint on 10 Oct 2019
Dear guest, thank you for your feedback. Hope to welcome you again. Kind Regards.

6/10 Okay

Simon

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Cleaning
The cleanliness of the bathroom was poor and they are not cleaning the rooms every night, even when asked
Stayed 2 nights in Aug 2019
Response from Cédric, directeur adjoint on 10 Oct 2019
Dear Simon, we are sorry to know that you did not like your stay about lack of cleaning in the bathroom. We will remind to roommaids to be more attentive. We inform you that cleaning is done once a week. Hope to welcome you soon. Kind regards.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing that I can honestly thing of. The condition of the apartments was terrible and the breakfast wasn't great either. They has expired yogurts in their fridge
Stayed 3 nights in Aug 2019
Response from Cédric, Directeur adjoint on 16 Oct 2019
Dear guest, we are sorry to know that we did not like your stay. We are vigilant about food hygiene but we gonna warn our staff about it. Hope to welcome you again in our All Suites residences. Kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Cédric, directeur adjoint on 12 Oct 2019
Bonjour, merci pour la note que vous nous attribuez. Nous espérons vous accueillir de nouveau dans notre résidence. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Cédric, Directeur adjoint on 18 Oct 2019
Bonjour, nous vous remercions pour la note attribuée. Nous espérons vous accueillir prochainement. Bonne journée. Cordialement,

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our second time staying at All Suites! We choose this hotel mainly because we can cook and have a feeling of home away from home. This hotel is in a gated property: the automatic gates are closed at night and accessed with a special code. Reception is not open 24hours so late check-ins have to be by special arrangement. Don’t worry about not finding parking; the parking lot is huge! For an additional fee, breakfast buffet with a good selection is available from 6am-9am. Laundry can be done onsite via 2 washing machines and a dryer; you’ll need to exchange money at reception desk for tokens to operate these. The room itself is large, we had a bedroom closed off from the open concept living room/dining/kitchen area. The kitchen includes a refrigerator, microwave oven, coffee maker and glass induction cooktops. Kitchen utensils, pots and pans, cutlery, are also provided. You’re expected to do the daily cleaning in your room and take out your trash but you can ask for fresh towels, etc. We didn’t see any elevators, we were lucky that our luggage was not heavy! Comfortable beds make for good sleep, and in the morning you’ll wake up to birds chirping in the trees. Needless to say, we enjoyed our stay.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down on the inside , but good for the airport and easy access.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The first time we stayed, spot on. The second time we stayed,the room had a funny smell but we told reception and they gave us some air freshener and then was ok. They remembered our request for a room with conditions and they met them! Will be back!!! Roger and Sue England.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
no walk up call and not near any restaurants, nearby
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access,clean appartment,equipment a little used,but ok. Plenty of parking,staff multilingual.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large, studios. Too much smoking illegally in rooms and coming areas.
Stayed 15 nights in Apr 2019

6/10 Okay

B&H, England

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The suite was very basic and old, it needs updating. The tiles in the bathroom were falling off, there is no Mirror except for in the bathroom. The bed was comfortable and the breakfast was OK. There is plenty of parking, the location is good for only those who are driving. Overpriced for what you get.
Stayed 1 night in Mar 2019

4/10 Poor

celine

Disliked: Cleanliness, staff & service, property conditions & facilities
Need cleaning and repairs. Smelled like smoke.
This complex has known better days. It used to be basic but clean and now it is basic, not clean at all and outdated. Still convenient but that's about it.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service
Simpe ,nice for 1 nighr stay Like the space,bed could be bigger. The sofa always has stains but i bring my own blanket to sit on Parking is no problem
Stayed 1 night in Dec 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Freezer is not working and to small. Bed is way to small ! Keep tequesting single beds but its not happening! Could do with updating. Nice hot shower,enough space ,very friendly,secure parking.
Stayed 1 night in Oct 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay and 5 mins from airport
I was a bit wary after booking when I read some very critical reviews, but we wanted a more spacious room than we had in May in a nearby hotel. We had also been surprised last time at how many restaurants were closed on a Friday night, so the chance to eat in an apparthotel was part of the appeal. We brought a ready prepared meal and easily heated it in the microwave, plus wine in the fridge. Very spacious, perfectly clean accommodation......comfortable bed, table that would have seated four, tiny, but adequate kitchen, plenty of room to hang clothes, cutlery, crockery, glasse, saucepan and frying pan. Warm welcome in reception, clear directions given, when I asked, for nearest petrol station, and hairdryer supplied on request. Admittedly the stairways needed swept....but guests should dispose of cigarette stubs more thoughtfully, and at 5pm I doubt many outside areas are spotless. A lovely surprise was the sudden arrival of flocks of birds into the tall trees in the inner courtyard garden. Wonderful to watch and to listen to. Will definitely stay again if flying from Bordeaux and happy to recommend it. A real bargain at just over 30€ when booked in advance.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Sep 2018

8/10 Good

ph, north of london

Liked: Cleanliness, staff & service
One night say!
Nice rooms Fridge old ,no freezer space which was important to us. Double bed is not much bigger than a single No spare pillows The sofa was full of stains ,luckily We had a big blanket with us. We been before and standards vary This room faced the front and was to noisy Saying all that ,we come again because if you lucky to get the right room its perfect for one night stay.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Stayed 10 nights in Aug 2018

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor apartment choice
Not good. The accommodation was poor, resembled more of a council flat than a paid for apartment. Bad odour, poor cheap furnishings and general appt feel. Would not stay there again.
Stayed 1 night in Aug 2018

8/10 Good

Graham E

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Bohuslav

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Mali, Mm

Liked: Cleanliness, staff & service, room comfort
A good nights rest
We like it it is easy to find,quite,allows me to bring my dog,has parking and is reasonable
Stayed 1 night in Apr 2018

2/10 Terrible

Very bad, bad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unbelievably
uncomfortable
Stayed 1 night in Jan 2018

6/10 Okay

Sosthene Zunon

Disliked: Cleanliness, property conditions & facilities, room comfort
No really nice
Booked for 2 days...but cancelled the last day....because of corridor smell.....
Stayed 1 night in Jan 2018

2/10 Terrible

ziggy, los angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Misleading Advertising
Hotel is far away from town center. Hotel front desk staffs work hours were short. I’d informed Travelocity operators to contact the hotel about my late train arrival and when I got to the premise no one were there to help me and my Uber driver need to ask for existing hotel guest to help under the dark. Room were on the first floor with cheap and dirty tile flooring and unsensitized towels and bed sheets. My children founded two spiders clawed by the bed. Just a very unpleasant experience.
Stayed 2 nights in Dec 2017

8/10 Good

Bohuslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 7 nights in Oct 2017