Thank you for taking the time to share your concern with us. We are sorry that you did not have a satisfactory experience during your stay at our resort. Please be assured that we take all feedback seriously and we are committed to addressing the issues that you have raised. We also thank you for recognizing our investigation efforts with regards to your concern as reflected in your email to us. It is our primary concern to ensure the safety of our guests including their valuables. All our rooms are provided with Safety Deposit Boxes which we recommend that the guests use for their valuables. We endorse the use of it during check-in and take time to instruct the guests on how to use it. Yet, despite these, you opt not to use the Safety Deposit Box. provided for in your room. We highly recommend that you use Safety Deposit Boxes provided for by hotels in your future travels. Again, thank you and take care.

Dear Sir John, Thank you so much for your kind words and compliments regarding your recent stay at our resort. We are thrilled to hear that you had a wonderful time with us, and we appreciate you taking the time to share your experience with us. We hope that you will keep us in mind for future travels, as we would love to have the opportunity to welcome you back to our beautiful resort. Please do not hesitate to reach out to us with any questions or requests in the meantime. Thank you again for choosing our resort. Sincerely, Kaaya Resort North Boracay

Dear Sir Oliver and Family, Thank you very much for the heartfelt review in regards to our hotel! It was truly a pleasure to serve you! We're delighted to be your chosen hotel during your recent stay. We hope that the accommodations and service were to your liking, as complete satisfaction is our goal here at the Kaaya Resort North Boracay. Best regards and we hope to see you again soon!