Hotel Dekat Booker T Washington Insurance Building

"Phenomenal place to stay quiet and private "

"The staff was helpful at all times. The only minor issue I had was that the electronic locks to the front door and my room door sometimes took several tries to open, which was a little frustrating but not a big issue "

"My room was never cleaned. I had no shampoo or lotion in any of the containers that they have hanging on the wall. Never got fresh towels. The staff was nice at the front desk. The bartenders were nice. And courteous. It felt understaffed. No one ate as far as I could tell in the dining room restaurant. It felt like the whole hotel needed like 10 more people working there to make it run well."

"Very unenthusiastic rude front desk guy. No greeting. Went up to the room he gave us. There was a Do Not Disturb sign on the door. Thinking it was a mistake, we went in to find the room in disarray and obviously someone still staying there. Went back to front desk, no apology, just rudely gave us another room without a word. Asked for best way to walk to the Civic Center and he just waved his hand in a general direction without a word. Uncomfortable bed and pillows. Would not recommend."

"Very nice"

"My phone completely broke while I was there and they very kindly ordered me an uber to the airport. Very nice staff"

"elevator loud and broke "

"My guest and I arrived at check-in and were told our room was not ready. The lady at the desk was not sympathetic to the situation and seemed not to care about the inconvenience. Was told she would call when the room was ready, and after 1.5 hours, we had not heard anything and decided to return to the property, only to find out from a different employee that our room was ready. The room was dirty. There were dirty sheets stuffed in the drawers. There was stuff on the walls. Our toilet tissues...

"Great"

"Clean room"

"Great experience front customer service was nice in professional. "

"No food"

"By far my favorite place I have ever stayed! Such a beautiful and inviting space and I’m so glad I came across Tree House. "

"This hotel only has in room coffee, we had to ask for more coffee supplies as the only options were Starbucks in the main lobby and Blazers cafe on site. No microwaves in the rooms either, have to use the microwave in the snack area in the main lobby. The room was clean enough, beds were ok, not great. Plus extra $ for paid on site parking. The fridge was not working when we got there and ice was scarce, even though there was a machine on every floor!"

"Unfortunately we were not able to get any food the kitchen was closed after we returned from the concert and there was no microwave in the room."

"Very beautiful structure, be adaptive with your expectations on points of comfort and appearance. I recommend highly."

"Clean room, courteous staff, fine for the price. It is close to expressway so if traffic noise bothers you probably not the spot for you."

"Room was in desperate need of a good cleaning. Shower did not work. We had to valet the car and it came back in HORRIBLE condition, someone had smoked in the car, it had 50 miles more on the car than when we dropping it off. The seats were pulled all the way forward and all driver settings had been erased. DO NOT BOOK HERE!!!"

"this place sucks and they double charge us.. the sink wasn't together.. carpet was sticky.."

"This an older property, needs some love. One of the bedrooms did not have a door handle. No wash clothes provided. Was originally given the wrong code for entry."