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Reviews of Chateau Rooms

4.5 out of 5
Chateau Rooms
15 Allens Alley, Bolton Landing, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 29 out of 38 reviews" "
Rating 8 - Good. 7 out of 38 reviews" "
Rating 6 - Okay. 0 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner upgraded our room so we were facing Lake George. Our room was beautiful with a balcony. We sat in the room and watched three deer by the lake. The manager was very prompt and helpful with a small issue we had.
Stayed 2 nights in Oct 2023

8/10 Good

Herbert

Liked: Cleanliness, property conditions & facilities
Beautiful room, fireplace and view!
Stayed 2 nights in Oct 2023

8/10 Good

Todd

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great views, now find a dust cloth
The room was beautiful, but only superficially clean. The fan above the bed was coated in chunky dust. I dropped an ear bud and it rolled under the bed. Getting down on the floor, the dust bunnies were HUGE and ubiquitous. Invest in a swiffer, please! The room, view, and linens were comfortable. The blinds being on the outside of the French doors is a huge miss. I had to go outside to close the blinds, which would be horrible in winter. It also did not make me feel safe as a solo female traveler, knowing that others could manipulate the room blinds from outside, and there was nothing I could do about it. The views were spectacular, but the furniture on the porch was covered in pine needles, demonstrating that no housekeeping had been done on the porch prior to my arrival. Overall a nice room, but at the price point of over $300 per night in the "shoulder" season of Lake George tourism, I expected better.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sekena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely LOVED our relax & recharge getaway here. It’s was just what my husband and I needed. AWESOME food too. It was such an great convenience to be able to walk right downstairs and enjoy delicious food. Definitely would come back.

10/10 Excellent

helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back. Beautiful.
Stayed 3 nights in Aug 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the chateau rooms. Beautiful location on Lake George. Friendly staff, readily available to make for an enjoyable stay. Highly recommend.

10/10 Excellent

Samuel

Stayed 2 nights in Jul 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our lakeside room was perfect. Clean, spacious and the veranda was quite large and a great place to hang out.
Stayed 2 nights in Sep 2022

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, great view.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved EVERYTHING about this amazingly beautiful property. 5-star restaurant on property a bonus. We cannot wait to return!
Stayed 2 nights in Aug 2022
Response from Buddy Jr on 24 Aug 2022
Kathy, it was such a pleasure meeting you both. Please come visit soon!

8/10 Good

Suzy, The Catskills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The three beautiful guest rooms are above a 5-star restaurant. The bed in our room was super comfy! The location of the property is great because you can walk into town for shopping or eats. Their little beach and dock are in a well-protected area of the lake and we thoroughly enjoyed it. The management went out of their way to make sure we were comfortable and happy. The only awkward thing is if you want to stroll down to the water in your bathing suit during the dinner period, you will pass through the dining people. This is likely because of having more diners outside due to the virus. However, this could be easily remedied with a pathway between the property fence and tented area, as there was room. I will definitely return to this beautiful property!
Stayed 2 nights in Jul 2020
Response from Buddy Jr on 22 Jul 2020
Thank you, we hope to see you again. Have a safe summer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a romantic weekend
Lovely little spot with a beautiful view. Comfortable room and friendly setting
Stayed 3 nights in Jul 2020
Response from Buddy Jr. on 22 Jul 2020
Thank you!!!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice establishment. Owner was very helpful, communicating directly via text, which was very useful.
Stayed 4 nights in Feb 2020

10/10 Excellent

AngelosK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here two nights. The Chateau has 3 rooms; 2 with lake view, one without. What really makes this place special is the amazing view. Our room (with a lake view) was also peaceful and quiet. Main issue was that heat didn't work. Owner did come (it was 11pm) and tried to fix it but couldn't. He brought a portable heater (kind of noisy). I can't blame him for the problem I guess - He was responsive and did try to fix it - but first night was not 100% good because of it. The room was spacious, high ceiling. Cleanliness was ok - lots of dust under the bed and some cobwebs. The property has only 3 rooms, so maybe no one cleans it during the week. The restaurant in the property (Manhattan prices) does have amazing food. We roasted Marshmallows in the private years at night. So over a very nice experience, I would go again - but only for a room with a view; that's what makes this place special
Stayed 2 nights in Oct 2019
Response from Buddy, Owner on 5 Nov 2019
AngelosK Thank you for the feedback and for taking the time to share your experience. Again, my apologies for the heat, we keep spare heaters and ACs just in case. We did figure out the issue by the way, the room next store had their AC on, the way we "had" the system set -up was all rooms had to be in the same mode (heat or AC). Your room on heat and the room next-store on AC through the system into default mode. We have fixed that issue. The dust and cobwebs, thank you for bringing this to my attention. I have reviewed this feedback with our housekeeping staff and have given them a new check-list to make sure they stay on top of that, again thank you for bringing attention to this matter. My wife is actually allergic to dust and this is one area she is very upset about and is on top of this. Thank you. Thank you for joining us in our restaurant, we appreciate the kind comments. We look forward to seeing you again.

4/10 Poor

Abe, NYC

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
After all it’s a guesthouse and not a hotel. Location is good but there were no receptionist or someone to talk with all we got is a text message stated that our room is ready and the key is in the door. We stayed for two nights,second night was bad ,they have a restaurant downstairs and for some how they left the music on all night till 9am in the morning I was almost going to call 911. First day we showered with hot water but next day we did not have a hot water it was Nearly cold to warm. Very uncomfortable stay. I won’t recommend.
Stayed 2 nights in Sep 2019
Response from Buddy on 11 Sept 2019
Abe, I wish you would have txt me. I send my personal cell phone number to all guest for check-in so there is a direct line to the owner. I can't think of any better way to have any issues resolved than having the owners personal cell number? I can't fix it if I don't know about it. I am sorry you didn't enjoy your stay and I am sorry I didn't know about your issues.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Buddy on 11 Sept 2019
Thank you!!!

10/10 Excellent

Barbara H.

Liked: Cleanliness
So flexible
Beautiful location and when there was an unforeseen issue with our initial room they immediately moved us to an upgraded room. It is a great place.
Stayed 2 nights in Jul 2019

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Buddy on 19 Aug 2019
Valerie Thank you very much for reviewing the Chatèau Rooms, we greatly appreciate you taking the time out of your day to let other potential customers know about our property.

10/10 Excellent

Andrew, Seattle,WA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic lakeside getaway. Not at all like all the other hotels around the lake. Classy, quiet, and secluded. They only have 3 rooms, and they are above the restaurant. No front desk but Buddy was attentive if we needed anything. Great place to relax and catch your breath.
Stayed 2 nights in Jun 2019
Response from Buddy Jr on 11 Jul 2019
Andrew Thank you for your kind review. Greatly appreciate you enjoying your stay. We hope to see you again. Remember we are here all fall and winter. All the best.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from Buddy on 4 Jul 2019
Thank you for the five star review!!! Hope we see you again ! Until then have a great summer.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, extraordinary dining, quiet setting, beautiful view, very comfortable room, relaxed atmosphere.
Stayed 3 nights in Jun 2019
Response from Buddy on 4 Jul 2019
We greatly appreciate the 5 star review. We hope we have the pleasure of servicing you again. Have a great summer !

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Rustic. Great porch. Need to put in the rooms a 55 or 65 inch tv. real nice shower.
Stayed 2 nights in Jun 2019
Response from Buddy on 27 Jun 2019
Thank you for your review. Appreciate you enjoying the property. We hope to see you again. All the best. Enjoy your summer.

2/10 Terrible

Cici

Disliked: Staff & service
Uncaring
I had a death in my family and tried to get even a partial refund— not only did that not happen but management’s attitude was rude and uncaring?
Stayed 3 nights in Jun 2019
Response from Ed on 19 Jun 2019
Cici I thought we discussed this and resolved the issue? I’m very sorry for the tone, as described working w Expidia (whom owns Hotes.com) on the communications is challenging to communicate through them as the customer service reps we work with on the hotel side of the customers service are very difficult to understand and work with. we forget when we are talking w them that they are they are the intermediary between us and the customer. It’s so frustrating when we are on the phone w them, it’s hard to keep in mind the customer. A poor excuse but a true one. we hope we have the chance to make this up to you.

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Buddy and the whole staff were amazing. The view, the bed, tue food in the restaurant were all excellent. We will be back.
Stayed 3 nights in Jun 2019
Response from Buddy on 19 Jun 2019
Bill. It was a pleasure to service you. We can’t wait to see you again. Until then all the best. Buddy

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW what a place. We were welcomed by Buddy, the host with a bottle of wine and cheese and cold cut tray. Room was spacious,clean and had a wonderful view. The hosts were great guides and we will be back. One of the best places we ever stayed at. Thanks
Stayed 2 nights in Sep 2018
Response from Buddy on 23 Oct 2018
Michel Thank you for your kind comments. It was our pleasure to make your stay as special as we can. Hope to see you again. Many Thanks Buddy

10/10 Excellent

Jose, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience Great location Great staff Only need to put attention on Chateau Food, great staff... but meet it’s not prime... have choice options
Stayed 2 nights in Jul 2018
Response from Buddy on 23 Jul 2018
Jose Thank you for your very kind review. We hope to see you again. All the best Buddy

10/10 Excellent

Jon, Rhinebeck NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Room was great, location down a secluded lane with a lake view but in the center of town is ideal. Low key, only three rooms but very well done!
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect
It was a breathtaking view and the snow made it unbelievabley surreal. The room was just absolutely beautiful... Met the owner Buddy and what a great person. I will definitely be back!!!
Stayed 2 nights in Mar 2018
Response from Buddy on 29 Mar 2018
Thank you for enjoying everything. We hope to see you this summer. All the best.

10/10 Excellent

Steven, White Plains NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little rooms with fantastic dining
It was phenomenal in every aspect. Already looking to book our next stay
Stayed 1 night in Feb 2018
Response from Buddy on 16 Feb 2018
Steven Such a pleasure having you. We are very thankful that you enjoyed everything. We look forward to you returning. All the best!

10/10 Excellent

Judy, Edison, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UNIQUE ROOM BY THE LAKE
Rented this room because i I was looking to get away from distraction & stress. This was PEEFECT! The details in the room: fireplace, the view, the cute pillows, the cool shower, robes & slippers, etc were also cozy! Best sleep I’ve ever had, bedsheets were GREAT! The view of lake tied it altogether! The staff was impeccable! I’ll definitely be coming back SOON!!
Stayed 2 nights in Nov 2017
Response from Buddy on 25 Nov 2017
Judy, It was such a pleasure to host you. We are so happy you enjoyed everything. We hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING!
Property, room, ambiance, food, personal touch - AMAZING!!! Can't wait to go back.
Stayed 2 nights in Oct 2017
Michael We can't wait to see you again. Thank you for visiting us. We are so happy you enjoyed everything!!! All The Best Buddy

10/10 Excellent

Joanys, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, and spectacular view.
Room was super cute and clean; what else can one ask for. Pure perfection.
Stayed 1 night in Oct 2017
Response from Buddy on 25 Nov 2017
Joanys Pure perfection, thank you for the kind description. It's so rewarding to hear such a wonderful reaction to our rooms. My wife put her heart and soul into everything. Thank you for enjoying!

8/10 Good

daniela, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location!!
New amazing room ! Absolutely stunning view the restaurant downstairs are delightful definitely a romantic getaway
Stayed 1 night in Sep 2017

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019