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Reviews of Tequendama Suites Bogota

4 out of 5
Tequendama Suites Bogota
Carrera 10, 27-51, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 974 reviews" "
Rating 8 - Good. 230 out of 974 reviews" "
Rating 6 - Okay. 91 out of 974 reviews" "
Rating 4 - Poor. 45 out of 974 reviews" "
Rating 2 - Terrible. 38 out of 974 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Narendra, Lauderhill

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel needs work with property and staff training. It's located in very nice area of Bogota with lots of things to do near by. Hope to see the changes soon.
Stayed 3 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LILIANA TOVAR - COORDINACION SERVICIO AL CLIENTE on 15 May 2024
Dear Steve good morning, many thanks for your rate.

10/10 Excellent

Isabel, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central and easy to get around. We had an issue with the airport pickup but it was resolved.
Stayed 1 night in May 2024
Response from LILIANA TOVAR - COORDINACIÓN SERVICIO AL CLIENTE on 10 May 2024
Dear Isabel good morning, many thanks for you feedback and rate, each one is an oportunity to improve in a best services and products.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exceeded expectations. Very nice.
Stayed 1 night in Apr 2024
Response from LILIANA TOVAR - CCORDINACIÓN SERVICIO AL CLIENTE on 6 May 2024
Dear Thomas good morning, many thanks for your feedback and rate. Throught this one let us improve in a best services and products

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didnt receive anything special
Stayed 1 night in May 2024
Response from LILIANA TOVAR - COORDINACIÓN SERVICIO AL CLIENTE on 3 May 2024
Estimada Diana buenos días, lamentamos mucho que su experiencia no haya estado a la altura de lo que esperaba, esperamos tener una segunda oportunidad para dejar una experiencia positiva y memorable.

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a hidden gem with a lot to offer would definitely recommend staying here
Stayed 2 nights in Apr 2024
Response from LILIANA TOVAR - COORDINACION SERVICIO AL CLIENTE on 30 Apr 2024
Dear Felix many thanks for your feedback and rate, throught this one let us improve in a best services and products.

10/10 Excellent

Keyla, Teaneck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!!
Stayed 1 night in Feb 2024
Response from LILIANA TOVAR - COORDINACION SERVICIO AL CLIENTE on 30 Apr 2024
Dear Keyla many thanks for the feedback and rate.

10/10 Excellent

Keyla, Teaneck

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!! Great and clean property
Stayed 2 nights in Feb 2024
Response from LILIANA TOVAR - COORDINACION SERVICIO AL CLIENTE on 30 Apr 2024
Dear Keyla many thanks for your feedback and rate

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LILIANA TOVAR - COORDINACIÓN SERVICIO AL CLIENTE on 30 Apr 2024
Estimado Francisco muchas gracias por su valoración esta nos motiva a seguir trabajando con los mas altos estándares de calidad.

10/10 Excellent

Owen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are unbelievably huge and the views are incredible. Distance to sites is walkable. This was a fantastic and extremely affordable stay.
Stayed 3 nights in Apr 2024
Response from LILIANA TOVAR-COORDINADORA SERVICIO AL CLIENTE on 24 Apr 2024
Dear Owen many thanks for your feedback Suites and its team is always able to serve and leave great experiences.

10/10 Excellent

Jose Vladimir

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is great…!!!
Stayed 5 nights in Apr 2024
Response from LILIANA TOVAR - COORDINADORA SERVICIO AL CLIENTE on 24 Apr 2024
Dear Jose many thanks for your feedback and rate

10/10 Excellent

Jheyson

Stayed 1 night in Mar 2024
Response from LILIANA TOVAR - COORDINACION SERVICIO AL CLIENTE on 9 May 2024
Estimado Jheyson muy buenos días, muchas gracias por la valoración, seguimos motivados prestando servicios de calidad.

10/10 Excellent

Jheyson

good afternoon
Stayed 1 night in Mar 2024
Response from LILIANA TOVAR-COORDINADORA DE SERVICIO AL CLIENTE on 19 Apr 2024
Hi Jheyson good morning, many thanks for the feedback and rate.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to everything
Stayed 3 nights in Apr 2024
Response from LILIANA TOVAR-COORDINADORA SERVICIO AL CLIENTE on 18 Apr 2024
Estimado Diego buenos días muchas gracias por tu valoración, seguimos motivados trabajando para que los servicios recibidos por nuestros huéspedes sean de la mejor calidad. Te esperamos de vuelta.

10/10 Excellent

LUIS, Saddle Brook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks b for everything good people
Stayed 11 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 10 Apr 2024
Dear Luis many thanks for your feedback and rate.

6/10 Okay

Cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing!!! Very spacious, can not beat the price. My room was $65 a night. This included kitchen, dinning area, Living room, bedroom and two full baths, really an unbeatable deal. The rooms are a bit outdated but still the amazing. My issue wasn't with the room itself but rather the staff. The staff isn't very welcoming, I have stayed at the other tequendama facility and booked this location by accident. The room and location are amazing but the staff and their treatment of guests could improve. Also no shuttle service to the airport!!!
Stayed 2 nights in Apr 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 4 Apr 2024
Dear Cesar good morning, many thanks for the feedback, this one let us improve in each point that you mencionated. About staff services it not represents Tequendama Suites Servies, Suites wil work to be better.

6/10 Okay

Frank

Everything
Stayed 3 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 2 Apr 2024
Dear Frank many thanks for the feedback and rate.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect would definitely consider stay here one more time. the only thing is just the surrounding areas. but its not a big deal.
Stayed 3 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 2 Apr 2024
Dear Ricardo good morning, many thanks for the feedback and rate, this one let us improve in a best services, hoping to see you again here.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing hotel
Stayed 4 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 1 Apr 2024
Dear Miriam many tanks for your feedback and rate, this one let us improve in a best services.

8/10 Good

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suit was very nice. The staff at the front desk were not too friendly.
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 1 Apr 2024
Dear Alvaro many thanks for the feedback, Suites really apologize about reception services, It is not represents our quality,Hoping to see again herre at Tequendama Suites Bogotá

10/10 Excellent

Norm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spacious
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Dear Norm good morning, many thanks for ypyr feedback and rate

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best and mosh friendly place in Bogota .
Stayed 2 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Dear Juliana good morning many thanks for your feedback and rate, we work every day leaving great experiences in all our guest.

10/10 Excellent

Ardeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at Tequendama Suites. We will be back!
Stayed 7 nights in Dec 2023
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Dear Ardeline good morning, many thanks for your feedback and rate

2/10 Terrible

Elmer Wilfredo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Estimado Elmer buenos días, lamentamos que su experiencia no haya estado a la altura de lo que esperaba, seguimos trabajando en mejorar.

2/10 Terrible

Maria del

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reportamos el Baño dañado nunca lo arreglaron nos ignoraron el área súper peligrosa y súper costoso el Cuarto u con el Baño dañado mala experiencia !! 0 de 10 no recomendado
Stayed 2 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 19 Mar 2024
Estimada María lamentamos mucho que en Tequendama Suites su experiencia no haya estado a la altura de lo que esperaba, seguimos trabajando para mejorar en los productos y servicios que prestamos.

8/10 Good

Zhaofang

Travelled with family
Liked: Cleanliness, property conditions & facilities
nice hotel
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 19 Mar 2024
Dear Zhaofang many thanks for your feedback and rate.

4/10 Poor

Bruce

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place is sinking like a rock in the minds of travelors. The problem is the hotel suffers from the Rolo attitude that it isn't necessary to actually do what you say you will do as long as you say you will do it, after the false promise has been made their view is that they have "done their best" and any resultant displeasure is entirely the fault of the other side. Things as simple as insufficient towels, no tools in the kitchenette suites, no hangars,period, partial replenishment of consumables, and effective refusal to replace batteries on remote controls are all "part of the package". My guess is the manager is in way over his or her head/ suffers from the same bloody-minded Rolo mentality. The complete opposite attitude is found at the Tequendama Hotel where they have chosen to operate it as a real hotel with customer service as an aim.. Based on what people I spoke to at Tequndama Hotel said they would return. I can not same the same for Tequendama Suites, - it is just plain irritating to stay there!
Stayed 6 nights in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 13 Mar 2024
Dear Bruce many thanks for your feedback. Suites really apologize about your experience didnt reach your expectations. The bad services donot represent our quality services and these will be escalate with the leaders encharge in the diferents areas. I hope to see you again here in Tequendama Suites Bogotá

10/10 Excellent

Anthony leonard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need upgrading blinds need repair. Floors are starting to lift up.
Stayed 8 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 11 Mar 2024
Dear Anthony many thanks for your feedback. about old areas remodeling is on the way to offer great areas and experiences.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 6 Mar 2024
Dear Michael good morning, many thanks for your rate.

8/10 Good

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
value, location and friendly staff! However when I reported a clean sheet issue , it was like: there was a mistake ! Property manager did not care to speak with me despite my two times request!
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 5 Mar 2024
Dear Mohsen, good morning, many thanks for your feedback, About the issue, Our guest service area willl check cause this no represent our quality service.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Estimado Johnny buenos días muchas gracias por la valoración

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities
Enjoyed my stay here. Suites are nice and spacious and for a great price. The property could do with some exterior renovation and upgrading the furniture. When I return to Bogota, I will stay here again. Beautiful country and people.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 4 Mar 2024
Dear Julio Goopd morning, many thanks for your feedback, this one let us improve in a best services and products.

10/10 Excellent

Migdalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Excellent customer service, and overall, very nice hotel. Thank you!
Stayed 14 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 5 Mar 2024
Dear Migdalia good morning, many thanks for your feedback and rate. This one let us improve in a best services and products.

10/10 Excellent

Burton Baihua

Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Mar 2024
Dear Baihua many thanks for your rate.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 27 Feb 2024
Dear Silvia good morning many thanks for your feedback.

10/10 Excellent

Luis, Aguadilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes facilidades, limpio y espacioso. Personal muy agradable y atento.
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 26 Feb 2024
Estimado Luis buenos días, muchas gracias por su valoración y retroalimentación, esta nos permite seguir prestando servicios de óptima calidad a través del personal mas preparado.

4/10 Poor

Fernando, West Henrietta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a suite of adjoining rooms for a very good price. That means we had a great amount of space including 4 queen sized beds, 3 bathrooms and 2 kitchens. That is all the positive. The rooms need to be updated. The decor is old and tired. There was no hot water this morning to shower. The restaurant was good but the second day the buffet was out of anything I would want to eat. Also, my husband made an appointment for a massage and when he got there they said they had to cancel because the people ahead of him were late and they weren't done with their massage. That's extremely poor customer service. In all, I was not impressed. I also want to point out that this hotel does not have AC which might be common in Bogota but it was really warm in our room. Also, the listing on Expedia said there was a concierge but there isn't one and we needed someone to help find tours. Another very strange thing was we got room service for our son who was tired and didn't want to go to the restaurant, and when they delivered the food they wanted to be paid instead of charging it to the room and my son's credit card didn't work and he had to call us to talk to the staff. I've never been to a hotel that you couldn't charge room service to the room. Also same rule in the restaurant. Couldn't put that on the room. It seems more of a hotel for business travel than family vacation.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 22 Feb 2024
Dear Fernando good morning, many thanks for your feedback, this one let us improve. Alway there are changes to be better, and each point will be reviewed with the leaders encharge in order to avoid situations that do mnot represent our quality services, Suites really apologize about the issues we will to do better.

10/10 Excellent

Julian

Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 21 Mar 2024
Estimado Julián buenos días muchas gracias por la valoración

8/10 Good

Ed

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed extended check out at no charge that was super
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 19 Feb 2024
Dear Ed many thanks for your feedback and rate.

6/10 Okay

Duane

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 16 Feb 2024
Dear Guest good morning many thanks for your rate.

8/10 Good

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 14 Feb 2024
Estimado Gustavo muchas gracias por la valoración.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Like the location of the hotel. Close to city attractions.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 14 Feb 2024
Dear William, many thanks for your feedback, this one let us improve in a best services and products.

10/10 Excellent

Reymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre una buena opción
Todo estuvo muy bien, agradecido por las atenciones y el trago de bienvenida
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 13 Feb 2024
Estimado Reymundo buenas tardes. mil gracias por la retroalimentación, esta nos motiva a seguir prestando servicios de la mas alta calidad.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Todo lo que necesitaba para vacacionar y descansar ademas de la amabilidad y color humano de su personal todo escelente
Stayed 4 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 12 Feb 2024
Estimado Ramon muy buenos días, muchas gracias por la gran retroalimentación. Esta nos permite seguir prestando servicios de la mas alta calidad a través del personal mas capacitado.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very clean and a great location for us. The staff is friendly and very helpful. The suite furniture is worn and kitchen utensils very sparse.
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 12 Feb 2024
Dear Richard good morning, many thanks for the feedback, throuth this one Suites can to improve in a vbest services and products.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, about half a mile from the Museo de Oro and about mile and a half from the main square. I've stayed here several times and you get a big bang for your money. Spacious, clean, great service, excellent breakfast.
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 8 Feb 2024
Dear Ernesto many thanks for your feedback and rate, this one let us improve in a best services and products.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very friendly good rooms
Stayed 2 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 7 Feb 2024
Dear Maria good morning, many thanks for your feedback and rate.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very attentive staff in a secure, safe area of the city
Stayed 3 nights in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 7 Feb 2024
Dear John good morning many thanks for the feedback and rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 6 Feb 2024
Estimado huésped buenas tardes, muchas gracias por la valoración.

10/10 Excellent

Miguel Angel, Stoughton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Good breakfast Buffett. Value was excellent. Friendly.
Stayed 1 night in Feb 2024
Response from LILIANA ALEXANDRA TOVAR-GUEST SERVICES COORDINATOR on 6 Feb 2024
Dear Miguel good morning many thanks for your feedback and rate