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Reviews of Grand Hyatt Bogota

5 out of 5
Grand Hyatt Bogota
Calle 24 A, 57-60, Bogotá, Distrito Capital

Reviews

9.4

Exceptional

Rating 10 - Excellent. 524 out of 632 reviews" "
Rating 8 - Good. 62 out of 632 reviews" "
Rating 6 - Okay. 19 out of 632 reviews" "
Rating 4 - Poor. 13 out of 632 reviews" "
Rating 2 - Terrible. 14 out of 632 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great service.
Stayed 4 nights in Apr 2024

10/10 Excellent

evaristo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great building, location, service.
Stayed 3 nights in Apr 2024

6/10 Okay

Jay

Travelled with partner
Liked: Property conditions & facilities
The Grand Hyatt Bogota was not what I thought it would be. It was simply another hotel who thrives off the pristine reputation of what it once was. The staff is mostly polite but many were limited in their ability to speak English. The rooms were clean but the carpets were dirty. As someone who stayed in their king size corner Andes suite (800 sqft) I was a bit disappointed with the condition of the carpet within the bedroom. The Spa staff were a bit rude and seemed lost. Many of them did not speak English at all and they ended up making what was suppose to be a street fee experience a stressful one. The security is all over the building and you feel safe. Despite M16s being held by the presidents army because the president is there. But still the presence of safety is there. The outside of the building is neat but the surrounding areas are a bit of a mess and not well maintained. As much as I enjoy the amenities and comfort ability of the Hyatt, I believe my next visit would be better suited at the Hilton or another competitor due to my subpar experience with a hotel that is suppose to offer an excessively comfortable and relaxing stay
Stayed 8 nights in Apr 2024
Response from Gerald Ursulet General Manager. on 25 Apr 2024
Dear Mr. Jay, Greetings from Grand Hyatt BogotaThank you for taking the time to evaluate your experience and for your sincere opinion, which is very important to improve our service. We are sorry that on this occasion your stay did not meet your expectations. Once we have identified the problem, we have made a feedback and suggestion with the corresponding teams and managers. At Grand Hyatt Bogota we always put our guests first; for us it is very important every comment or suggestion that comes from you to help us improve our service and meet your expectations. Please do not hesitate to contact me with any request you may have. We look forward to serving you in a future occasion. Sincerely,

8/10 Good

Shahrukh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 5 nights in Apr 2024
Response from Gerald Ursulet General Manager. on 16 Apr 2024
Dear Mr. Shahrukh, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

David, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, it is absolutely beautiful, wonderful swimming pool, the Sushi restaurant is great, and the rooms are wonderful
Stayed 6 nights in Apr 2024
Response from Gerald Ursulet General Manager. on 16 Apr 2024
Dear Mr. David, Greetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Excellent

Estanislao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made it worth it. Awesome property with a great view. Will stay there again.
Stayed 8 nights in Feb 2024
Response from Gerald Ursulet General Manager. on 2 Apr 2024
Dear Mr. Estanislao, Greetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Excellent

Yamil Mateo

Liked: Property conditions & facilities
More dinner options
Stayed 5 nights in Mar 2024
Response from Gerald Ursulet General Manager. on 2 Apr 2024
Dear Mr. Mateo, Greetings from Grand Hyatt BogotaThank you for taking the time to share your experience and for choosing us. We want you to know that your comments are extremely important to us and that we will use them to make every visitor's experience with us the best possible. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing !
Stayed 5 nights in Mar 2024
Response from Gerald Ursulet General Manager. on 2 Apr 2024
Dear Mrs Jessica, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hyatt Bogotá did not disappoint, great transportation team, super attentive staff.
Stayed 4 nights in Mar 2024
Response from Gerald Ursulet General Manager. on 13 Mar 2024
Dear Mr. Adrian, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Jose Antonio, Flowery Branch

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice now for business. I think it is one of the best hotels in Bogota. It’s pet-friendly, and the rooms are very nice. The only 2 “bad” things are that it gets super busy and the rate changes dramatically; one night can be 180, and the following, it can be 400! That makes it hard to choose this hotel whenever I come to Bogota.
Stayed 6 nights in Feb 2024
Response from Gerald Ursulet General Manager. on 1 Mar 2024
Dear Mr. Jose Antonio,Greetings from Grand Hyatt Bogota We love to hear that you enjoyed your visit and the time you spend in our hotel. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Thank you again and do not hesitate to contact us with anything you may need.Sincerely,

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic and the staff were incredibly helpful and friendly. I highly recommend getting a room with Grand Club access on the 13th floor as it has spectacular mountain views and the breakfast and cocktail hour food was delicious.
Stayed 8 nights in Feb 2024
Response from Gerald Ursulet General Manager. on 1 Mar 2024
Dear Mr. Jonathan,Greetings from Grand Hyatt Bogota We love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Sincerely,

10/10 Excellent

Carlos

Stayed 16 nights in Jan 2024
Response from Gerald Ursulet Gerente General on 2 Apr 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grand Hyatt Bogotá Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

8/10 Good

GANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gerald Ursulet General Manager. on 12 Feb 2024
Dear Mr. Gandy,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

GANDY

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 3 nights in Jan 2024
Response from Gerald Ursulet General Manager. on 12 Feb 2024
Dear Mr. Gandy,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Multidestino

Stayed 2 nights in Jan 2024
Response from Gerald Ursulet Gerente General on 12 Feb 2024
Estimado/a huespedReciba un cordial saludo desde Grand Hyatt Bogotá Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse conmigo directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Excellent

Hirisave

Stayed 3 nights in Jan 2024
Response from Gerald ursulet General Manager. on 12 Feb 2024
Dear Mr. Hirisave,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

4/10 Poor

Joshua

Travelled with family
Stayed 7 nights in Jan 2024
Response from Gerald ursulet General Manager. on 12 Feb 2024
Dear Mr. Joshua, Greetings from Grand Hyatt BogotaFirst of all, we want to thank you for taking the time to share your experience with us. We would like to have more details of your experience to understand what opportunities we have to improve at Grand Hyatt Bogota. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Thank you again and do not hesitate to contact us with anything you may need.Sincerely,

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities
Not my favorite. Staff has bad attitude.
Stayed 3 nights in Dec 2023
Response from Gerald Ursulet General Manager. on 12 Jan 2024
Dear Mr. Jay, Greetings from Grand Hyatt BogotaI want to thank your recent visit to our property. It is unfortunate to learn that you were not 100% satisfied from our service. I present my deepest apologies about this, I already made feedback with our staff about the situation. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Mr. Jay, thank you again and do not hesitate to contact us with anything you may need.Sincerely,

10/10 Excellent

GERARD

Stayed 6 nights in Jan 2024
Response from Gerald Ursulet General Manager. on 10 Jan 2024
Dear Mr. Gerard, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Sophia the concierge was very helpful with transportation and also a request to rent bicycles.
Stayed 3 nights in Jan 2024
Response from Gerald Ursulet General Manager. on 10 Jan 2024
Dear Mr. TimothyGreetings from Grand Hyatt BogotaWe love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. Sophia and the rest of the team feel extremely happy to know that you had a great experience. Thank you so much for choosing us!Sincerely,

10/10 Excellent

Aleisha

Stayed 3 nights in Jan 2024
Response from Gerald Ursulet Gerente general on 9 Jan 2024
Estimada Sra. Aleisha, Reciba un cordial saludo desde Grand Hyatt Bogotá. Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes. Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

2/10 Terrible

CARLOS

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Gerald Ursulet Gerente general on 9 Jan 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grand Hyatt Bogotá.Agradecemos enormemente su calificación, es muy importante para nosotros brindar un excelente servicio y experiencias de bienestar y seguridad a cada uno de nuestros huespedes.Esperamos poder recibirlo en una proxima oportunidad.Cordialmente,

2/10 Terrible

CARLOS

Travelled with group
Disliked: Staff & service
Response from Gerald Ursulet Gerente General on 12 Feb 2024
Estimado Sr. Carlos, Reciba un cordial saludo desde Grnad Hyatt BogotáQueremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse conmigo directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

8/10 Good

Peter Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The place was very nice, quite and clean. My issue was giving worng information at checking telling me we would get only happy hour for $60 per day from 5:30 to 8:00 pm. We requested 3 nights! At check out only to find out we were charged for four days. Also found out that breakfast and lunch was included which was never explained by Jessica at check-in. I requested to speak with a manager and all she said was nothing she could do about it, no apology.
Stayed 4 nights in Dec 2023
Response from Gerald Ursulet General Manager. on 12 Jan 2024
Dear Mr. Peter, Greetings from Grand Hyatt BogotaWe appreciate your comments. We are looking into your case to know what exactly could have happened. We apology for all the inconvenience this situation could have may cause. We work every day to be better and we hope you could bring us another opportunity to change your perception of us. Sincerely,

10/10 Excellent

Stephane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa pool gimniaso restaurant Awful
Stayed 2 nights in Dec 2023
Response from Gerald Ursulet General Manager. on 29 Dec 2023
Dear Guest, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent, and you enjoyed our spa. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gerald Ursulet General Manager. on 12 Feb 2024
Dear Mr. Phil,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Brian

Response from Gerald Ursulet General Manager. on 12 Feb 2024
Dear Mr. Brian, Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Gerald ursulet General Manager. on 12 Feb 2024
Dear Mr. Phil,Greetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even better area than the 4 seasons
Response from Gerald Ursulet General Manager. on 28 Feb 2024
Dear Mr. Scott,Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score and opinion with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Sincerely,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, I highly recommend it to anyone who is looking for a great place to stay while visiting the beautiful city of Bogota.
Stayed 6 nights in Nov 2023
Response from Gerald Ursulet General Manager. on 1 Dec 2023
Dear Mr. James,Greetings from Grand Hyatt Bogota.We love to hear that you enjoyed your visit and the time you spend in our hotel. We are always working to provide you the best service. for all our team it is a pleasure to receive these opinions since we always try to make our guests feel at home in all areas of the hotel. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Best Regards,

10/10 Excellent

Frank James

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great. However my main complaint is that in Bogota you need to have a trusted transportation that is not going to over charge. I suggest reserving an hotel transportation from the airport. Do not use the local taxi at the airport. The hotel transportation is better and safer. After arriving/stating in the hotel you shoukd use the yellow taxi that is cheaper outside the airport.
Stayed 4 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 24 Nov 2023
Dear Mr. Frank,Greetings from Grand Hyatt Bogota.Thank you for taking the time to share your experience and for choosing us. We want you to know that your comments are extremely important to us and that we will use them to make every visitor's experience with us the best possible.Sincerely,

8/10 Good

Hernan, Key biscayne

Liked: Property conditions & facilities
It is ok
Stayed 3 nights in Nov 2023
Response from Ana Rodriguez on 21 Nov 2023
Dear Hernan, Thank you for taking the time to share how was your overall experience. We hope we have the chance to have you back to make it memorable. Best Regards, Ana RodriguezGuest Experience Manager

10/10 Excellent

Keith

Travelled with group
Liked: Amenities
Chwck in was great and staff attended all needs
Stayed 2 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 25 Oct 2023
Dear Mr. KeithWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Best Regards,

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Gerald Ursulet Gerente general on 25 Oct 2023
Estimado Sr. JoelReciba un cordial saludo desde Grand Hyatt Bogota.Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarsecon nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great week
Stayed 2 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 25 Oct 2023
Dear Mr. MichaelGreetings from Grand Hyatt BogotaWe would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. If you need any assistance, you may contact us directly. We look forward to serving you again in the near future.Best Regards,

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerald Ursulet Gerente general on 25 Oct 2023
Estimado Sr. Juan Reciba un cordia saludo desde Grand Hyatt Bogotá. Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Si necesita alguna ayuda, puede comunicarse con nosotros directamente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was never cleaned and it seemed housekeeping was not around. I was double charged for lunch and transport from airport. The amenities are amazing. The room not ready until check in but that’s ok. Good breakfast and dinners.
Stayed 3 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 17 Oct 2023
Dear Mr. Todd3.I want to thank your recent visit to our property. It is unfortunate to learn that you were not 100% satisfied from our service. I present my deepest apologies about this, I already made feedback with our service and housekeeping staff about the situation. At Grand Hyatt Bogota, we always put our customers first, and we appreciate every comment, detail or suggestion that could help us to service you up to your expectations. Mr. Todd, thank you again and do not hesitate to contact us with anything you may need.Best Regards

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Property
Stayed 2 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 14 Oct 2023
Dear Mr. Christopher Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your score with us. We are glad to hear that your stay was excellent. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Best Regards

10/10 Excellent

Jesus

Liked: Amenities
The hotel stay was excepcional in every regard. Beautiful facilities and very attentive and professional staff.
Stayed 3 nights in Oct 2023
Response from Gerald Ursulet General Manager. on 9 Oct 2023
Dear Mr. JesusThank you for taking the time to share your experience and for choosing us. We love to hear that you had a perfect stay, our team is always working to provide you the best service. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Best Regards

10/10 Excellent

Simón

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gerald Ursulet Gerente general on 3 Oct 2023
Estimado SimonReciba un cordial saludo desde Grand Hyatt Bogotá.Queremos agradecerle por compartir su calificación con nosotros. Nos alegra saber que su estadía fue excelente. Esperamos volver a atenderle en un futuro cercano.Cordialmente,

10/10 Excellent

kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gerald Ursulet General Manager. on 28 Sept 2023
Dear Mr. KyleThank you for taking the time to share your score and for choosing us. We love to hear that you had a perfect stay, our team is always working to provide you the best service. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Best Regards

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were incredibly helpful, but the entire hotel was freezing cold Especially the sushi restaurant on the top floor
Stayed 5 nights in Sep 2023
Response from Gerald Ursulet General Manager. on 23 Sept 2023
Dear Michelle1.Greetings from Grand Hyatt Bogota.We would like to thank you for sharing your experience with us. 6.We want you to know that your comments are extremely important to us and that we will use them to make every visitor's experience with us the best possible.If you need any assistance, you may contact me directly. We look forward to serving you again in the near future.Best Regards,

10/10 Excellent

Kenneth Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Ana Rodriguez on 30 Aug 2023
Dear Kenneth, Greetings from Grand Hyatt Bogota! Thank you for rating us 5 out of 5. We are very happy to know we met your expectations. We hope to have you back very soon.

8/10 Good

arnaud

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 4 nights in Aug 2023
Response from Ana Rodriguez on 23 Aug 2023
Dear Arnaud, Thank you for taking the time to rate you experience and sharing your comments. We are glad to know that you enjoyed your stay with us. We hope to have you back soon!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Aug 2023
Response from Ana Rodriguez on 15 Aug 2023
Dear Juan, We are very happy to know that you enjoyed your stay. We hope to have you back very soon. Receive a warm greeting from the Grand Hyatt Bogota Team!

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was fine, until we were left in the dark
Everything overall was fine, however, on the third day we had no power and called the front desk to ask them what happened. They told us it would on be a matter of minutes, but even after having gone to have breakfast and come back we were without power for hours. We called for a different room and they tried to convince us to stay where we were at until i demanded that we had a room with electricity. Paying $320 a night, I expect electricity the entire time. They finally moved us rooms after about an hour of waiting. It was a disappointing last day and I am not sure that I would return after that experience.
Stayed 3 nights in Aug 2023
Response from Ana Rodriguez on 15 Aug 2023
Dear Christopher, I do apologize for the experience that you had. The situation with the electricity took longer than expected and I am very sorry to know that it changed your entire experience. Please accept our apologies. We are going to share your experience with the team so we can be prepare for a better and more efficient resolution of something like this happens. Thank you so much for taking the time to share. We will be very happy if you give us another chance when you come back to Bogota.

10/10 Excellent

Elijah

Stayed 1 night in Aug 2023
Response from Ana Rodriguez on 30 Aug 2023
Dear Elijah, Greetings from Grand Hyatt Bogota! We are very happy to know your stay was 5 out of 5. We hope to have you back!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was perfect. This is a beautiful hotel with great staff.
Stayed 2 nights in Jul 2023
Response from Gerald Ursulet General Manager. on 1 Aug 2023
Dear Mr. Henry Greetings from Grand Hyatt Bogota.Thank you for taking the time to share your experience and for choosing us. We love to hear that you had a perfect stay, our team is always working to provide you the best service. We hope to see you soon next time you visit the city 2.600 meters closer to the stars! Best Regards,

8/10 Good

Sonsire

Stayed 4 nights in Jul 2023
Response from Ana Rodriguez on 23 Aug 2023
Dear Sonrise, Thank you for rating your experience. We would like to go for the 5 out of 5. Every day we work with our teams to make it better so we hope next time you come we can fully meet you expectations.

6/10 Okay

Naty

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Gerald Ursulet Gerente general on 21 Jul 2023
Estimada Naty Reciba un cordial saludo desde Grand Hyatt Bogotá.Podemos ver que su estadía no fue completamente de su agrado. Para nosotros es muy importante que nuestros huéspedes vivan experiencias maravillosas. Así mismo, nos gustaría poder tener más detalles de su experiencia para poder entender cuáles son nuestros aciertos y las oportunidades que tenemos para mejorar en Grand Hyatt Bogota, ya que su opinión es muy importante para nosotros. Esperamos poder recibirlaen un futuro cercano y pueda vivir una Experiencia Grand! Cordialmente,