Flat-screen TV
Check availability

Reviews of City Express Plus by Marriott Bogota Aeropuerto

4 out of 5
City Express Plus by Marriott Bogota Aeropuerto
Diagonal 25G No. 95-66, Torre 1, Bogotá

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo, Riga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at City Express because it is located conveneintly near the airport. Nice hotel whwn i make my short stops trips in Bogota. The rooms are nice and clean. The staff is awkays willing to help to make my stay comfortable. The location may not be the best, but it's comodoties are good.
Stayed 1 night in Apr 2024
Response from Hoteles City Express on 27 Apr 2024
Dear Ricardo, we are excited to know that your stay was excellent, we work so that every time you stay we can offer the best service.

4/10 Poor

Juan G.

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible smell inside the property.
Stayed 1 night in Apr 2024

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
Terrible front desk service. Disprganized front desk. Confised my reservation made me wait unjustly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Nicolaas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for what we needed
Stayed 1 night in Apr 2024
Response from Hotel City Express Plus on 22 Apr 2024
We are excited to know that your stay went very well. We hope to see you soon.

6/10 Okay

Andrew, Burnaby

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was not happy that the property didn't contact me back after sending two messages directly to the hotel. Also, the lady at the front reception check in wasn't polite.
Stayed 1 night in Apr 2024

10/10 Excellent

Laura daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for a couple days. Its within walking distance of a 3 level mall with a food court. Facilities were clean and agreeable.
Stayed 2 nights in Apr 2024
Response from Brad on 11 Apr 2024
Muy buenos dias Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias

10/10 Excellent

Diana, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Diana on 11 Apr 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias

4/10 Poor

Pawan

Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

ROSA N ORREGO

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanta, siempre voy a este hotel.
Stayed 1 night in Mar 2024
Response from Rosa on 11 Apr 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Stayed 1 night in Mar 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night only. Everything went well, the room very clean, staff very good and location excellent due to proximity to airport. Thank you!
Stayed 1 night in Mar 2024
Response from Front DESK on 27 Mar 2024
Thanks for stay with us

10/10 Excellent

virginia

The room clean and the room service great Thanks
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimada Virginia Cordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Lucia

Stayed 1 night in Mar 2024
Response from Lucia on 11 Apr 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias

4/10 Poor

Joseph, Stephens City

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado JosephCordial saludoGracias por su opinión, lamentamos mucho su baja puntuación, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

8/10 Good

Pedro

Travelled with partner
Disliked: Cleanliness, amenities
It’s ok basic hotel. Everything is newish, clean, fresh. It is a newer hotel. Doesn’t have old feel. Hotel price is ok. The prices of food and drinks are high. Staff is good, helpful.
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado PedroCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimada NataliaCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

8/10 Good

Ricardo, Riga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice but its location is not the best suited.
Stayed 1 night in Mar 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado Ricardo Cordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Ricardo, Riga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to extend my stay in Bogota and the staff was very accomodating when i needed to book two more nights.
Stayed 1 night in Mar 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado RicardoCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

8/10 Good

Ricardo, Riga

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice nd clean property
Stayed 1 night in Mar 2024
Response from Luis JIménez on 27 Mar 2024
Buenos días Estimado Ricardo Cordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

8/10 Good

Emin Ercument

Stayed 1 night in Feb 2024
Response from Luis Jiménez on 27 Mar 2024
Buenos días Estimado EminCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Omar, Swedesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luis on 27 Mar 2024
Buenos días Estimado OmarCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Anderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attentions from all staff. Excellent transportation service to airport and airport to hotel.
Stayed 1 night in Feb 2024
Response from Luis J. on 27 Mar 2024
Buenos días Estimado AndersonCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

8/10 Good

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent 🙏
Stayed 1 night in Feb 2024
Response from Luis JIMÉNEZ on 27 Mar 2024
Buenos días Estimado ReneCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

4/10 Poor

Luis

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff is always on but moon
Stayed 3 nights in Feb 2024
Response from Luis JIMÉNEZ on 27 Mar 2024
Buenos días Estimado LuisCordial saludoGracias por su opinión, nos importa mucho saber que las estadías en nuestro hotel cumplen las expectativas de nuestros clientes.

10/10 Excellent

Matt

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was a good stay. Employees were friendly
Response from señor matt on 7 Feb 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Elba, Redwood City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this quiet property. Free shuttle service was a huge plus for me
Stayed 1 night in Jan 2024
Response from Miss. Elba on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

8/10 Good

Josefina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Srta. josefina on 31 Jan 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias.

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Very good location, near to airport and main malls in Bogota. Very quite and clean. Breakfast can be improved.
Stayed 1 night in Jan 2024
Response from Mr. ricardo on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Antje

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente opción para pasajeros en tránsito para un vuelo, muy cerca del aeropuerto y transporte eficiente.
Stayed 1 night in Jan 2024
Response from Mr. antje on 31 Jan 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias.

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If your not Colombian your not welcome here. The process everyone else first then foreigners. The staff is rude the management is rude and not helpful. Waited for hours to check in. Reception did not know how to check us in. They give you no information about the property or breakfast. My mother was ill during our tavels and they processed all the young people that were from here first and made all the foreigners wait hours. Horrible service! It's not worth the money to be treated like this. I felt this was definitely due to us not being from here. Stay Away!
Response from Front Desk Supervisor. Luis Jimenez on 19 Jan 2024
Good morningDear Daniel In this time, They were a lot of differents situations, I have verified and I figured out and We need to improve the organization with the schelude with the early check in, nevertheless, I talked with you directly and I explained the matter, it was a misunderstanding .Sincerelly I hope to recover your trust.

10/10 Excellent

Nizme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Well located. You can walk to a nice mall where you can find all kind of services. If you want you can bring your car, take taxi or even the “Transmilenio” public transportation. Cristian at the front desk was helpful, nice, and help us find an iPad we left in the hotel days before. You can go to the airport at anytime and they will pick you up every 30 minutes at the second floor.
Stayed 3 nights in Jan 2024
Response from Miss. Nizme on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Josefina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable stay while you await for you flight. Friendly, easy and transport to the airport.
Stayed 1 night in Jan 2024
Response from Miss. Josefina on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, high standards. Shuttle service was ok
Stayed 1 night in Jan 2024
Response from Mr, Cesar on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sr. Martin on 31 Jan 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias.

10/10 Excellent

Josefina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay waiting for my flight.
Stayed 1 night in Jan 2024
Response from Miss. Josefina on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

6/10 Okay

Mirian

Travelled with family and small children
Liked: Amenities
Its ok for the price.
Stayed 2 nights in Jan 2024
Response from Miss. Mirian on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

8/10 Good

Ofelia

Travelled with family
Liked: Amenities
Property is located close to the airport and offers shuttle service to the airport. Very good amenities, service and cleanliness. We were disappointed that our room did not have a mini fridge for drinks, etc.
Stayed 1 night in Jan 2024
Response from Miss. Ofelia on 9 Jan 2024
We appreciate your preference with us, we are very happy to be able to meet your accommodation expectations, we hope to have you back in our facilities to provide you with the best of our services again. Likewise, we apologize for the failure we had regarding minibars.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Express plus
Place was clean, people friendly, very quiet. Shuttle from the airport was excellent. I Went late night so I couldn’t explore the area.
Stayed 1 night in Dec 2023
Response from Srta. Laura on 9 Jan 2024
Agradecemos su preferencia con nosotros, estamos muy felices de poder cumplir sus expectativas de alojamiento, esperamos tenerla de vuelta en nuestras instalaciones y poder brindarle lo mejor de nuestro servicio.

8/10 Good

Antje

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Mr. Antje on 9 Jan 2024
We appreciate your preference with us, we are very happy to be able to meet your accommodation expectations, we hope to have you back in our facilities and to be able to provide you with the best of our service.

2/10 Terrible

Enrique

Business traveller
Liked: Cleanliness, property conditions & facilities
I stayed for 3 nights on the 3rd night I could not sleep someone tried to open the door of my room with a valid room card, had I not blocked the door they would have gotten it. I Called the clerk at the reception he said it was domeone with an all access card... they could easily give access to thieves or other people to any hotel room.
Stayed 3 nights in Dec 2023
Response from Mr. enrique on 31 Jan 2024
Very good morning. We hereby thank you for your preference with city express hotels and we also appreciate your comments as this leads us to continue working and improving in the execution of action plans to always provide excellent service to all our guests. Thank you so much.

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2023
Response from Sr. jesus on 9 Jan 2024
Agradecemos su preferencia con nosotros, estamos muy felices de poder cumplir sus expectativas de alojamiento, esperamos tenerla de vuelta en nuestras instalaciones y poder brindarle lo mejor de nuestro servicio.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Srta. Laura on 9 Jan 2024
Agradecemos su preferencia con nosotros, estamos muy felices de poder cumplir sus expectativas de alojamiento, esperamos tenerla de vuelta en nuestras instalaciones y poder brindarle lo mejor de nuestro servicio.

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito, el staff excelente y el desayuno muy rico. Las habitaciones limpias y ordenadas. La distancia desde el aeropuerto muy conveniente. Lo único que no me gustó es que al acostarse en una de las camas más que la otra, se sentía como una tabla justo en la mitad del colchón. De resto todo muy bien!
Stayed 1 night in Dec 2023
Response from . on 18 Dec 2023
Muy buenos días Sra Daniela agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias.

6/10 Okay

Joanna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Srta Joanna on 31 Jan 2024
Muy buenos días Por medio del presente agradecemos su preferencia con hoteles city express y agradecemos también sus comentarios pues esto nos lleva a continuar trabajando y mejorando en la ejecución de planes de acción para brindar siempre un excelente servicio a todos nuestros huéspedes. Muchas gracias.

10/10 Excellent

Francia

Stayed 1 night in Dec 2023
Response from Srta. Francia on 9 Jan 2024
Agradecemos su preferencia con nosotros, estamos muy felices de poder cumplir sus expectativas de alojamiento, esperamos tenerla de vuelta en nuestras instalaciones y poder brindarle lo mejor de nuestro servicio.

10/10 Excellent

Reymarx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the view and the beds
Stayed 1 night in Dec 2023
Response from Mr. Reymarx on 9 Jan 2024
We appreciate your preference with us, we are very happy to be able to meet your accommodation expectations, we hope to have you back in our facilities and to be able to provide you with the best of our service.

8/10 Good

Johan

Stayed 1 night in Nov 2023
Response from Sr. Johan on 9 Jan 2024
Agradecemos su preferencia con nosotros, estamos muy felices de poder cumplir sus expectativas de alojamiento, esperamos tenerla de vuelta en nuestras instalaciones y poder brindarle lo mejor de nuestro servicio.