Hotel di Bluffs

"今回の滞在にはとてもがっかりしています。 部屋のベッドやバスルームに、蚊や小さな虫の死骸がたくさんありました。自分で何度か掃除しましたが、その後もまた虫が出てきては死んで落ちてきます。おそらく殺虫剤を使った直後だと思うのですが、それが人体に影響ないのか少し不安です。 夜中にどうしても我慢できずフロントに電話して、翌日の清掃スタッフに伝えてほしいとお願いしました。ですが、「バルコニーのドアや窓を開けないでください」と言われただけでした。 私は遅い時間にチェックインしていて、そもそもドアや窓は開けていないと伝えたのですが、「Ok，good」と言われただけで、特に謝罪もありませんでした。まるでこちらに問題があるような対応で、とても不快に感じました。 翌日、清掃スタッフの方にメモを書いて、チップもお渡しし、「できればしっかり掃除をお願いしたい」と伝えました。 その日の夜に部屋へ戻ると、小さい飛び虫は少し減っていましたが、ゴキブリの死骸がありました。 正直、使われている殺虫剤が人体に影響ないのかも分からず、不安な気持ちのまま滞在することになりました。全体的にとても不満の残る滞在でした。"

"Beautiful resort and spa. Exceeded expectations"

"Great place to stay in."

"I love this property"

"Pool was pre packed"

"Very cozy and beautiful veiws of the mountain and Hills."

"Check in was slow about 20min with the agent. Didn't get my rooms till 15-30mins after check in time. Mind you check out is 10am. Female at Kona pool bar was rude. And they automatically add tip there for horrible customer service. Kona pool slide was broken the whole time. Only 1 tram was running so service was so slow. We normally love it here but this time was very different. Seems like the employees just dont care anymore. Very disappointing cause prices only increased."

"The bell men and women were fantastic. The front desk was very helpful. Mahalo."

"Clean and large rooms. Beach front. Nice open lobby. Pleasant staff"

"Excellent property and staff. Food was mediocre at best."

"Such a beautiful place to stay! Walking into the hotel and seeing the blue Pacific Ocean right in front of you was breathtaking. The hotel had gorgeous gardens all around the property. We enjoyed the complimentary snorkel equipment on the final day. The room service twice a day will definitely spoil you!"

"Incredible place. A ++"

"What a beautiful place with all of the amenities, including beach equipment! The pool and hot tub were like paradise and the beach is gorgeous, complete with a turtle snoozing on the rocks at sunset. "

"Rooms were fantastic for families and the resort was beautiful. The easy access to the main Hilton property was wonderful and our kids loved it. Super easy access to the restaurants and stores near by as well. Overall, couldn't have been happier with our choice."