Hotels near Black & White Cultural Entertainment Center

"The staff was amazing and made our stay extra special "

"Room dirty. Literal dust on our fingers when we used the railing. The towels and robes were stained. The pool towels were shredded and had holes. The staff was slow and half of them were incompetent. The managers were kind, but you shouldn’t need to involve a manager for every little thing. The food is bad and on the last day we ordered tiramisu that came frozen (after Princess told us they had a baker) and the whipped cream on top had turned and was sour- this skeeved us out- it was impossible not to consider what other food may have been expired or close to expired. Honestly this property is a bad look for Hilton and I don’t recommend for anyone. The pool server spilled a drink on my book and just left it there to soak. He couldnt even be bothered to wipe it or move it. In fact, he just left the lime and straw on the ground and pretended it didn’t even happen. I could go on…. Our stay was pitiful. Waste of money and waste of time. Extremely disappointing. "

"👍"

"Room was nice and clean. Property was beautiful and restaurant on premises was good too! Only annoying thing was the AC operation and control.. would set at a certain temperature but room would be colder than setting. Then turn temperature up a degree or two, and it would get too warm. Wall units don’t tend to work as well as centralized systems. "

"Parking was good. Room was like a really nice apartment with full kitchen. AC worked great and was easy to adjust by room for individual preference. Definitely planning a longer stay next year."

"Great staff nice bar oceanfront far enough away from all the chaos in the old town but close enough to drive to .. staff was amazingly attentive and very nice"

"We loved staying at the Alaia resort. The room was clean, the staff was friendly, the air conditioning worked well and the property was well taken care of. We will definitely be coming back!"

"The place was amazing. Great staff and really rooms. Pool was very good. The only thing that needs improvement is the internet was poor."

"The staff is WONDERFUL. They try to go above and beyond and are very friendly. I would recommend the resort just based on the staff alone! Thank you for being great! The room itself is okay. It was very spacious for our family, but does need a little updating. Our oven and our TV didn't work well, and the wifi was not reliable. Other than that, great stay. Thanks again!"