Castles in Biyagama

"Cleanliness and such lovely staff "

"The hotel is gorgeous and the staff both attentive and friendly. The only negative thing I have to say is soundproofing could be a little better. The floors are creaky."

"Staff are super helpful and friendly. Infinity pool was amazing. Convenient times for pool. Easy to navigate. Highly recommended "

"Good experience "

"To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- "while you are away from home, separated from your own family- you become a part of ours here", numerous occasions during our stay you offered if we required "absolutely any assistance" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰"

"Housekeeping staff should get a better training room was clean towels missing almost everyday. Front office good Staff very friendly variety & taste of food excellent. Gym & sauna good. Concierge good. Pool area need a cosmetic treatment"

"Excellent "

"The pool side did not have enough tables/chairs."

"Excellent food and hospitality "