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Reviews of Ravens House Sapphire Apartments

4 out of 5
Ravens House Sapphire Apartments
13 Mallard Court, John Dyde Street, Bishop's Stortford, England

Reviews

7.0

Good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
We had booked the property based on the photos and description on the Expedia page. A few days before, I received an email telling me that because of vandalism we would not be able to stay in the apartment we had booked but would be allocated another apartment in the same block. The email also invited me to ask for any further information. My request for further information was ignored. The alternative apartment bore no resemblance to the apartment we had booked. The décor was tired, the furniture was cheap. The sofa had a rip down the middle. There was no parking allocated. Very disappointing.
Stayed 2 nights in Jan 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Apartment
Good location, close to station, cinema and other amenities. Nice views. Apartment was spacious, well equipped and furnished and the kitchen had a dishwasher and clothes washer/dryer. The owner met us at the apartment to give us keys and show us round.
Stayed 3 nights in Nov 2019
Response from rhsa on 14 Nov 2019
Christopher and Val it was a pleasure hosting you and thank you so much for the Christmas card. I appreciated that very much. I am only sorry you did not have the opportunity to make use of the discount Indian Restaurant offered to you. I am looking forward to seeing you both soon.