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Reviews of Quality Inn Airport - Southeast

2.5 out of 5
Quality Inn Airport - Southeast
3910 Kilgore Memorial Drive, Birmingham, AL

Reviews

6.8
Rating 10 - Excellent. 121 out of 527 reviews" "
Rating 8 - Good. 164 out of 527 reviews" "
Rating 6 - Okay. 95 out of 527 reviews" "
Rating 4 - Poor. 67 out of 527 reviews" "
Rating 2 - Terrible. 80 out of 527 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Manthan

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Room was not that clean, but can sleep if lights are off and not seeing unclean areas
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Manthan,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Andrew

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Rude staff, one of the most filthy rooms I have ever seen. Check-in was a pain, they lost our reservation and demanded additional payment. I will never stay at this hotel again.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Andrew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Juli

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The ice machine didn’t work. The microwave barely heated a small pepperoni roll after 3 minutes of heating. The breakfast consisted of one waffle maker, some instant oatmeal & some mass produced muffins & bagels. No fresh fruit or healthy choices. The room was very clean but the towels were skimpy & apparently only one per guest. It was an ok room for sleeping in but one wouldn’t want to do more than that here
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Juli,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Leigh

Liked: Staff & service, property conditions & facilities
Convient
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Leigh,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Naiver

Disliked: Cleanliness, property conditions & facilities
The room had a terrible odor
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Naiver,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Edgar, Staten Island

Disliked: Cleanliness, staff & service, property conditions & facilities
The reception was nasty and did no even give me time to talk. First the microwave was not working right. I called to explain but they told me that I can come down to heat up my food. When I got down. The reception started my asking me. What did I do to the microwave. I keep trying to explain my self. But he did not give me time.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Edgar,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

Arwita

Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Arwita,Thank you for choosing us at Quality Inn Airport - Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Antonio

Travelled with family
Disliked: Staff & service, property conditions & facilities
Pay room plus 100 deposit
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Antonio,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

kiloniner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean even though the blanket on the bed had a couple stains, we bring our own when we travel so this didn't bother us too much. The person who checked me in was nice but when I called the front desk the next day the younger gentleman was rude when I asked how to get the TV off Spanish fortunately with out there help I fixed the problem myself. Breakfast was ok Saturday but non existent Sunday.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Kiloniner,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

John

Disliked: Amenities
Not horrible but also not great either . The room itself was clean but smelt very heavily of cigarette and marijuana smoke . It was quiet but the surrounding area was a tad bit sketchy .
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear John,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Be aware of $100 deposit for "damage to room", mold under soap tray in shower/bathtub (wouldn't notice unless one took a bath), floor not clean in front of refrig ( several spills from someone else), fruit flies in room, ice bucket had peanut butter (?) and attracted bugs. Breakfast doesnt include eggs and bacon just cereal, waffles, yogurt, bagles/toast, juice and coffee. If coming off of I-65, not worth the extra 10 miles. Price was reasonable for a king sized bed.
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Mary,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Brequille

Stayed 2 nights in Mar 2024
Response from General Manager on 13 Apr 2024
Dear Brequille,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Edgar, Staten Island

Business traveller
Disliked: Staff & service
The staff talk like they don't really care about customers
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Edgar,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Michael

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The beds were very comfortable but the deposit was ridiculous and I found a roach in my room. The outlets by the bed didn’t all work and there was a weird smell. The reservation set up is not the best. We had to do a new reservation and was told we had to pay for another deposit for the same room.
Stayed 4 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Anesha

Stayed 3 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Anesha,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Amanda,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Khris

Disliked: Staff & service, property conditions & facilities
I feel the staff was very inconvenient
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Khris,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Sep 2023
Response from General Manager on 25 Feb 2024
Dear Terrance,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Rev. Seth

Travelled with partner
Disliked: Cleanliness
The room smelled like maryjane. Would never stay there again!!
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Rev.Seth,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Tamekia,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Tamekia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The room remote didn't work and the bathroom curtain didn't fit the rod.
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Tamekia,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Claudia,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Tamekia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and enjoyed the stay.
Stayed 5 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Tamekia,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Lauren,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Glomeria

.
Stayed 3 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Glomeria,We are delighted that you decided to stay with us at Quality Inn Airport - Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Poor

Chilsee

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Chilsee,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service
We got in late from a 12 hour drive in the cold and icy road. Checking in & out was quick and easy. Staff polite.
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Yvette,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Benny

Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Benny,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Stay Front Staff Really Nice
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Guest,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Kinsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Dear Kinsley,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed Bugs in two of my rooms and Cockroaches in the other two
Stayed 11 nights in Oct 2023
Response from General Manager on 14 Dec 2023
Dear Christopher,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

BRETT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Brett,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Andrew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they offered smelled like an ashtray. The second room we took was almost as bad but we took it because we were tired. There was a fist sized hole in the bathroom door. There was someone else’s hair in the shower. The shower doesn’t get hot. There were cigarette or blunt burns on the bed spread. The air conditioner was off when we arrived so it was hot. The remote was taped together but it didn’t matter because it doesn’t work anyway.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Andrew,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Kerrick

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors upon entering were not clean or moped, the bed spread had stains.
Stayed 2 nights in Oct 2023
Response from General Manager on 4 Nov 2023
Dear Kerrick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Marcus

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from General Manager on 4 Nov 2023
Dear Marcus,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Mantu

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Mantu,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Tristan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Tristan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Peggy

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we liked about the hotel. The staff was very rude and told us not to destroy his hotel room which was old and dirty. He took a $100 deposit from us and was offended I asked for a receipt. He argued with my elderly mother when she told him that his comments were uncalled for. He wanted to cancel the booking at 11:00pm and told us to go elsewhere we pre-booked for 3 nights and paid in full online. The room was old and dirty, the towels were yellowish and not clean. The bathtub was dirty, the floors were dirty. There was a used tea bag left in the coffee/tea machine. I used one pack of disinfectants to clean the room. There was no security chain on the door it was broken off and the door opened to the outside, I had to use the old chair which was peeling off to jam the door handle to feel safe. Coffee was stale and old, the bagel was stale and hard. We stayed 1 night and checked out. I would not recommend that hotel it wasn't up to par for the price.
Response from General Manager on 23 Oct 2023
Dear Peggy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work, phone did not work and one day they did not clean or update the room!
Stayed 4 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Dear William,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

William

Travelled with group
Disliked: Property conditions & facilities
The facility was old, the service average given the rate was high because of a local event that weekend. Had I not been going to the Barber Motorsport park that weekend I would not have expected to pay $199.00 a night for the room.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dear William,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the Birmingham area without being in the city ..
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Andrea,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service!
Horrible! Booked and when I arrived reservation wasn’t available! Left at 11:45pm with my daughter to try to find something. Poor!!!
Stayed 2 nights in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Heather,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Billie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Sep 2023
Response from General Manager on 23 Sept 2023
Dear Billie,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at your own risk!
Not a pleasant stay. Front desk clerk was nice, but not at all concerned about my room not having functioning air conditioning. My room was hot and muggy and I was not able to sleep the entire night. I went down to the front desk, and the clerk, nonchalantly said, sorry. Shrugged his shoulders and told me nothing he could do. I asked for a different room, but refused. He claimed the hotel was booked solid. Meanwhile, it was midnight, plenty of parking spots open, and I walked around the property where there was visibly plenty of rooms available. My frustration is that I believe he refused to give me a different room, so that he didn’t have to clean my original room. I believe prior guests refused my room prior to my arrival because my room lights were on, the bathroom was not clean, and the AC was on full blast blowing hot air. All the rooms that appeared to be available, had all the lights turned off, and the AC units were NOT on. Although the front clerk was nice, I wholeheartedly believe he was not honest with me, showed no remorse or empathy for my situation. Needless to say it was a hot sleepless night. Unfortunately because of my poor experience, I would hope to receive a refund, even though the clerk said there was nothing he could do. Also, I would never recommend this hotel to future guests.
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Qadry

Liked: Cleanliness, staff & service, amenities
The property is convenient to get to. Definitely saw the rooms being upgraded w fresh coat of paint ('23) and flooring.
Stayed 2 nights in Aug 2023
Response from General Manager on 2 Sept 2023
Dear Qadry,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Ramon Arael

Travelled with family
Liked: Amenities
Fairly well kept. Poor breakfast, and ice machine on first floor still broken after having told them a week ago to fix it.
Stayed 1 night in Jul 2023
Response from General Manager on 31 Jul 2023
Dear Ramon,Thank you for staying with us at Quality Inn Airport - Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Donna, pinon hills

Liked: Staff & service, property conditions & facilities
The beds were comfortable. The room was clean. The price was right. Good for 1 or 2 overnight stay.
Stayed 1 night in Jul 2023
Response from General Manager on 28 Jul 2023
Dear Donna,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Ramon Arael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and well kept property
Stayed 1 night in Jul 2023
Response from General Manager on 25 Jul 2023
Dear Ramon,We loved having you stay with us at Quality Inn Airport - Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Malcolm

Disliked: Staff & service
The hotel cancelled the the reservations. It was a lack of communication. The desk clerk could not speak English well enough for me to understand him.
Stayed 1 night in Jul 2023
Response from General Manager on 13 Jul 2023
Dear Malcolm,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager