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Reviews of La Quinta Inn & Suites by Wyndham Birmingham Hoover

2.5 out of 5
La Quinta Inn & Suites by Wyndham Birmingham Hoover
120 Riverchase Pkwy E, Hoover, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 451 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 127 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 86 out of 1004 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Martha, Gulf Breeze

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
People at front desk could not speak English, which was fine for all of the foreigners there, but not for people who actually do speak English. It was very loud in the halls after midnight also.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the language barrier at the front desk and the noise disturbances in the hallways. We take your comments seriously and will work to address these issues promptly to ensure a better experience for all our guests. Please feel free to reach out to us directly if you have any further concerns.Sincerely, Hotel Manager

10/10 Excellent

Anjanette, Mcdonough

Business traveller
Liked: Cleanliness, property conditions & facilities
It was a great stay!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for your excellent rating and kind words! We're thrilled to hear that you had a great stay with us. Your satisfaction is our priority, and we're delighted that we could make your experience enjoyable. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not Accommodate Me witmy room nor did they make any special accommodations for me.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations. We value your feedback and will use it to improve our services for future guests. If there are any specific concerns you would like to address, please feel free to contact us directly.Sincerely, Hotel Manager

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good restaurants within walking distance. I wish they would have mentioned the pool was closed waiting for an inspection.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for your positive review and for choosing to stay with us. We're delighted to hear that you enjoyed your time at our hotel and found the nearby restaurants convenient. However, we apologize for any inconvenience caused by the closure of the pool without prior notice. Your feedback is important to us, and we'll strive to improve our communication regarding amenities in the future.Sincerely, Hotel Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, comfortable beds, breakfast was great and staff was very helpful and friendly
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 25 Apr 2024
Dear Guest,Thank you for your wonderful review and for choosing to stay with us. We're thrilled to hear that you had a quiet and comfortable stay, enjoyed our delicious breakfast, and received friendly and helpful service from our staff. Your satisfaction is our top priority, and we're delighted that we could provide you with a five-star experience. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Samantha,Thank you for your feedback! We are thrilled to hear that your experience was perfect. Providing exceptional service and accommodations is our top priority, and we are delighted that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and sorta in the "woods."\ Comfortable, clean beds - helpful staff. Breakfast was a little lacking, but everything else was perfect. Bravo!
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
Dear Ed,Thank you so much for rating us. We appreciate your feedback.

8/10 Good

Richard, Villa Rica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was large accommodations and incredibly clean.
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to so much stuff.
Stayed 2 nights in Apr 2024
Response from Management on 14 Apr 2024
Dear Tiffany,Thank you so much for rating us. We appreciate your feedback.

6/10 Okay

LaCoya

Travelled with family
Disliked: Cleanliness
The room was dirty. I will not stay again
Stayed 2 nights in Apr 2024
Response from Management on 12 Apr 2024
We regret the inconvenience you had during your stay. Please give us another chance to serve you.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice
Stayed 1 night in Mar 2024
Response from Management on 10 Apr 2024
Dear Cynthia,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Antonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back soon
Stayed 1 night in Mar 2024
Response from Management on 7 Apr 2024
Dear Antonja,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 6 Apr 2024
Dear Christopher,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Donald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new remodeled king room we had was lacking. No place to put you soap or shampoo in the shower. The fit and finish of our room was poor. Flat screen TV was way out dated and about 27". Had to unplug light to plug in coffee maker so then no light to see coffee maker. Night stand mount badly leaning down and my cell phone slid off in the floor.
Stayed 1 night in Apr 2024
Response from Management on 4 Apr 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Kevin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, beds were a little on firm side. Hotel is recommendable
Stayed 3 nights in Mar 2024
Response from Management on 3 Apr 2024
Dear Kevin,Thank you so much for staying with us. We appreciate your feedback.

8/10 Good

Patriot

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 4 nights in Mar 2024
Response from Management on 1 Apr 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Kristine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very,Very clean!! A A ×A
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Dear Kristine,Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Gaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hthe king bed was too soft. Had issue with the softness. Other than that a great hotel. Convenient to food and interstate! otel. It must have been recently renovated as everthing seemed new! Seemed new. One complaint was the bed.
Stayed 1 night in Mar 2024
Response from Management on 29 Mar 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Management on 14 Apr 2024
Dear Mark,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Management on 12 Apr 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly staff, beds were really firm but the rooms were nice and spacious. I would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Management on 15 Mar 2024
Dear Michaela,Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Dear Steven,Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Adalberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice location, good service
Stayed 4 nights in Feb 2024
Response from Management on 13 Mar 2024
Dear Adalberto,Thank you so much for rating us. We appreciate your feedback.

6/10 Okay

Karla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property twice. The room was clean but the linen were stained. Both times different rooms and the bed covers were stained along with the bed sheets. Other than that everything else was good.
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
We regret the inconvenience you had during your stay. Please give us another chance to serve you.

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly! This was our first time travelling with a pet and everything was super smooth!
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Management on 23 Mar 2024
Thank you so much for rating us. We appreciate your feedback, and we hope to see you again soon!!!!

4/10 Poor

Landi

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
It smelled of wet dog, the back door had dog feces smeared on the back door mat and side walk for the duration of our visit. We repeatedly let employees know and it was still there when we left. There was cat litter and feces all over the grass and sidewalk where someone had just dumped out their litter box that was also there the durition of our time. The property could use some updating. Our room was also not the cleanest, we pulled out the couch bed and there were wrappers everywhere and crumbs went all over the floor. Our hot water would go from scalding hot to freezing cold the whole shower, it also spewed water every which way, we asked them to take a look, but no one came. There were soccer teams staying at the hotel that were allowed to run through the halls well until after 9/10 pm playing hide and seek in the stairwell near our room and then were up around 7 am playing a full game of soccer in the hall way of our room. When I say playing soccer, I mean full on running and kicking the ball down the hallway and nothing was said. The teams literally ran amuck during the breakfast and made a mess of everything to the point that we decided to leave to eat. The staff was very friendly but did nothing to rectify the situations.
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
We regret the inconvenience you had during your stay. We did let the parents know at the time of check-in regarding the possibility of noise. Please give us another chance to serve you.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with 2 queen beds and I had an option One was firm and the other had a soft mattress I thought that awesome also they let me check in an hour early.
Stayed 2 nights in Feb 2024
Response from Management on 3 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Darian, Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been staying at this location since 2017 and have yet to be disappointed. Excellent all around experience.
Stayed 1 night in Feb 2024
Response from Management on 1 Mar 2024
Thank you so much for rating us. We appreciate your feedback.

8/10 Good

Willie

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Brandace

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious. Great for a family.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you so much for rating us. We appreciate your feedback.

8/10 Good

karen

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

8/10 Good

Kayla

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 24 Feb 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Diana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Quiet and clean property. Room provided was large and comfortable. Quick and easy check-in and check out. Pretty good breakfast spread in the morning.
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Thank you so much for rating us. We appreciate your feedback and we hope to see you again soon!!!

8/10 Good

Amber

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice
Stayed 1 night in Feb 2024
Response from Management on 18 Feb 2024
Kent,Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great plce
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Thank you so much for staying with us. We appreciate your feedback. We hope to see yo again soon!!!!

2/10 Terrible

Mark

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got woke up at 330 cause of a dog barking
Response from Management on 17 Feb 2024
Mark,We regret the inconvenience you had during your stay. Did you let the front desk know when the dog started barking? We could have called the guest and informed them.

8/10 Good

skyla

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Ray

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room was clean and comfortable. Way better than the hotel we stayed at in Oklahoma City the night before. The property was quiet which was perfect for my family considering our 2 month old was tired from a long day in the car seat / being on the road.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet, clean, close to the interstate and a good b
Stayed 1 night in Feb 2024
Response from Management on 10 Feb 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Loreen

Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room were clean and comfortable. The area seemed safe. Happy with our stay!
Stayed 1 night in Jan 2024
Response from Management on 3 Feb 2024
Thank you so much for rating us. We appreciate your feedback. We hope to see you again soon!!!

8/10 Good

Mary W.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large hotel well maintained and easy on off freeway.
Stayed 1 night in Feb 2024
Response from Management on 2 Feb 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Tychell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 3 Feb 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. No problem
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
Jeft,Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Thank you so much for rating us. We appreciate your feedback.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Friendly, and a Good Value
The staff was friendly, but not too knowledgeable. The room was well appointed, and clean. The free breakfast was a good selection, with both hot and cold food. Overall, I would most assuredly stay there again, if I were to go to the Birmingham area again.
Stayed 2 nights in Jan 2024
Response from Management on 26 Jan 2024
James,Thank you so much for rating us. We appreciate your feedback. We hope to see you soon!!!!!

10/10 Excellent

Donnie

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you so much for staying with us. We appreciate your feedback.