Hi Fares,Thank you for your feedback! We're thrilled to hear that you enjoyed everything about Kunda House. I'm sorry to hear about the issue with the heater. We'll make sure to check and fix it so that your next stay is warm and comfortable. Thanks for staying with us!

Hey IOANNIS,Thanks for sharing your feedback! We'd love to know how we can turn your 3-star experience into a 5-star one. Feel free to drop us a message with any suggestions or concerns. We're here to make your stay exceptional!Best,

Hi Davina, Thank you for sharing your recent experience at Kunda House. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns.We understand that the absence of a washing machine during your stay was inconvenient, and we sincerely apologize for any disruption this may have caused. We have taken your feedback to heart and are actively exploring options to provide a more convenient solution for laundry services moving forward.In regard to your observations about our customer service over email and phone, we truly value your input. We are committed to enhancing our communication channels to ensure a smoother and more efficient experience for all our guests.We're sorry to hear about the issue with noise disturbances during your stay. Rest assured, we are reviewing our policies and procedures to better manage noise levels and ensure a peaceful environment for all our guests.Regarding the availability of kitchen utensils, we appreciate your feedback and are currently working on replenishing our stock of cups and plates. We aim to provide a fully equipped kitchenette for our guests' convenience.We understand your concerns about the lingering scent. We have already taken steps to address this issue and have implemented additional measures to deter such activities on our premises.We truly value your feedback and assure you that we are dedicated to making necessary improvements based on your comments. Your satisfaction is of the utmost importance to us.We sincerely hope to have the opportunity to welcome you back to Kunda House in the future, so you can experience the improvements we've made based on your valuable feedback.

Thank you for sharing your recent experience at Kunda House. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns.We understand that the absence of a washing machine during your stay was inconvenient, and we sincerely apologize for any disruption this may have caused. We have taken your feedback to heart and are actively exploring options to provide a more convenient solution for laundry services moving forward.In regard to your observations about our customer service over email and phone, we truly value your input. We are committed to enhancing our communication channels to ensure a smoother and more efficient experience for all our guests.We're sorry to hear about the issue with noise disturbances during your stay. Rest assured, we are reviewing our policies and procedures to better manage noise levels and ensure a peaceful environment for all our guests.Regarding the availability of kitchen utensils, we appreciate your feedback and are currently working on replenishing our stock of cups and plates. We aim to provide a fully equipped kitchenette for our guests' convenience.We understand your concerns about the lingering scent. We have already taken steps to address this issue and have implemented additional measures to deter such activities on our premises.We truly value your feedback and assure you that we are dedicated to making necessary improvements based on your comments. Your satisfaction is of the utmost importance to us.We sincerely hope to have the opportunity to welcome you back to Kunda House in the future, so you can experience the improvements we've made based on your valuable feedback.

Hi Omotoyosi,Thank you for sharing your experience with us. We're truly sorry to hear about the inconvenience you faced during your recent booking at Kunda House.We sincerely regret any frustration this may have caused. We understand the importance of a seamless booking process and a warm welcome upon arrival. We deeply value your feedback and have taken your comments to heart.While we cannot turn back time, we want to assure you that we have already made significant improvements to our communication processes. We are now ensuring that all confirmation emails and access details are promptly sent to our guests. Additionally, we have introduced a dedicated guest helpline to provide immediate assistance in case of any issues.We would love the opportunity to make things right and show you the true Kunda House experience. Kindly reach out to our new guest helpline at [helpline number] so that we can personally assist you with rebooking or addressing your refund request.Your satisfaction is of the utmost importance to us, and we truly care about ensuring your next stay with us is a memorable one.