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Reviews of Holiday Inn Express & Suites Birmingham South - Pelham, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Birmingham South - Pelham, an IHG Hotel
260 Cahaba Valley Rd, Pelham, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 456 out of 688 reviews" "
Rating 8 - Good. 163 out of 688 reviews" "
Rating 6 - Okay. 41 out of 688 reviews" "
Rating 4 - Poor. 15 out of 688 reviews" "
Rating 2 - Terrible. 13 out of 688 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the hands down nicest hotel we have ever stayed in for an overnight trip on our way to Destin from Indiana. SO CLEAN and the staff could not have been more helpful and accommodating. Breakfast was good with decent choices. We will definitely stay here again when traveling! .
Stayed 1 night in May 2024

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay thank you
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

ED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a wedding. We needed to change for the wedding after driving to town and arrived well before the normal check in time. The staff helped get us in our rooms in time for us to dress for the event. I really appreciate the extra effort they put forth in helping us with this situation. We had an additional hour drive to the wedding from the hotel. My wife and I were traveling with her 85 year old parents and they were very concerned about the time issue. The staff here were all very helpful, friendly and we will stay here again for sure. We've been a guest here before and have always had a great experience. Also when we arrived there were several groups of people traveling with youth basketball teams. The hotel was quiet and we never knew the kids were there. Just a really nice experience. Thank you,
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here quick off the main highway during a road trip.
Stayed 1 night in Feb 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice place to stay! It smells nice, too:)
Stayed 1 night in Apr 2024

8/10 Good

Kelly, newport

Travelled with family
Great stop on our way to Florida. Staff is friendly and attentive. Would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Cicero

Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
There was an amazing fair going on just behind our hotel that was walkable. Great dining options too!
Stayed 1 night in Mar 2024

10/10 Excellent

Wilson, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and customer service. Lot's of things to do.
Stayed 1 night in Mar 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024

10/10 Excellent

molly

Stayed 1 night in Mar 2024

10/10 Excellent

Glenford

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2024

4/10 Poor

Bill

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay there again
Stayed 2 nights in Mar 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
My visit was a short one. I attended an event at the civic center and the hotel was available and very convenient. I will definitely stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get every we needed to go
Stayed 4 nights in Feb 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Blossom, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to travel from St. Louis to Miami, OK (to pick up my dad's truck) and drive the truck to Panama City, Fla where my parent's had moved. By the time I got through Birmingham, I was done. I trust Holiday Inn property's and never hesitate to stay. This property was nice and easy to access. I stayed in a room with a king size bed (one that i had to crawl up into) but the bed was comfortable and having the option to choose b/t soft and firm pillows is nice. It was also nice to have Dove products in the bathroom. The entire room was clean. I used Doordash to have dinner sent my way and there are plenty of options (thank goodness because i didn't feel like going back out). The evening employee that checked me in, she was so nice to me. There is complimentory breakfast. There is a keurig coffee maker in the room. Starbucks is nearby and easy to access. Getting back on the interstate is easy. I don't have any complaints about noise. I would recommend staying here.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is very clean, new & with friendly staff. Our only problem was locating the entrance to the parking lot from Cahabra Valley Rd. We missed it the first time and had to be very careful in turning around and finding the entrance the 2nd time due to the traffic. Be careful!!! Otherwise, it’s wonderful for a night’s stay. 👍
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Snyder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Clean, comfortable bed, big tv, great breakfast. Good for an overnight stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dimitri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Quality
The hotel was beautiful. The inside is up to date and has a boutique feel in the main entrance area. The rooms as well as common areas are very clean. The staff was super pleasant and welcoming to us each time they seen us. The room (King) was very spacious. The bathroom had the updated shower head and the bed was very comfortable. Overall, this is a great option for the price paid. I will definitely stay again when in Birmingham.
Stayed 1 night in Jan 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Darian

Stayed 1 night in Jan 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good 1 nite stay. staff was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an easy motel to find just off Hwy 65. The gal at the desk couldn’t have been nicer!
Stayed 1 night in Jan 2024

10/10 Excellent

robert, bridgeton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, room large and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Kelley

Stayed 1 night in Dec 2023

8/10 Good

Ricki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the location was friendly and helpful. The only thing I feel that needs improvement would be some of the food. Microwave would be helpful for sone items needing heated. Other than that it was a very enjoyable stay. Thanks!
Stayed 4 nights in Dec 2023

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Dec 2023

8/10 Good

barbara

Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean. Looking forward to breakfast in the morning!
Stayed 1 night in Dec 2023

10/10 Excellent

Jodee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hospitable. Room was clean and the king bed was comfortable. The suite was perfect for us and our two grandsons with King bed in one room and pullout sofa and chair in the other. The mattress on the pullout sofa was pretty thin but was ok for the boys. The breakfast was good; the boys especially enjoyed the pancake machine! The only constructive comment I have is that the (floral/linen?) air freshener aroma in the Lobby area and sometimes in the hall was pretty strong. Other than that it was a pleasant stay.
Stayed 3 nights in Nov 2023

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property.
Stayed 2 nights in Nov 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Nov 2023

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby smelled good and the staff were super nice. Our room was excellent and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Isaiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled amazing. It was clean and very nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Estella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway was key for us as we were just stopping one night and continuing our drive.
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel staff, great breakfast! Clean and easy parking!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely spotless clean and excellent customer service. Will definitely stay again.
Stayed 1 night in Nov 2023

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I enjoyed my stay! Very comfortable bed. Had a good night’s sleep. The breakfast was good and the staff very attentive. Only concern was the cleanliness of the dining area and the humidity of the hallway on the 2nd floor
Stayed 1 night in Nov 2023