Dear Phyllis, We apologize for the inconvenience you experienced during your stay. We understand your concerns and assure you that we take cleanliness seriously. Regarding the maintenance issues, we will address them promptly to ensure a comfortable stay for future guests. We appreciate your feedback as it helps us improve. Please consider giving us another chance in the future to provide you with a more enjoyable experience. If there's anything further we can assist you with, please don't hesitate to reach out.Sincerely,Hotel Management

Dear Jermaine, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear David, Thank you for your feedback regarding your recent stay. We sincerely apologize for any inconvenience caused by the absence of our front desk staff during your arrival. We strive to provide attentive service at all times, and we regret falling short on this occasion. Your comments will be addressed with our team to ensure we are better prepared to welcome our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Shawn, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found the room clean and acceptable. However, we apologize for any discomfort caused by the mattress and noisy bed springs. Guest comfort is important to us, and we will address your concerns with our team to ensure improvements are made. Your comments are valuable, and we appreciate your understanding. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

Dear Casey, We apologize for the discomfort you experienced during your stay. Your feedback regarding the noise level, room ambiance, and bed comfort is concerning and does not reflect the experience we aim to provide. Please know that we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations for our associate's services, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Dear Dylan, We are glad our convenient location served the purpose of your visit and that you found us of great value considering the price. However, our goal is to exceed our guests' expectations, and we regret not doing so in the outlined areas. Your observations have been duly noted, and we will address this with our team to ensure a more fulfilling experience for future guests. Thank you for the valuable feedback; we hope to see you again soon.Sincerely,Hotel Management

Dear Vicki, We sincerely apologize if the details about our housekeeping services were not shared with you at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We are grateful for your comments and hope you will stay with us again. Sincerely,Hotel Management

Dear Ashleigh, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Thank you for taking the time to rate and review your stay with us, Kristin. We appreciate your constructive feedback and will work on the areas that you mentioned. We hope to see you again in the future.

Oh no! We are so shocked to hear of your concerning claims! We are known for our super clean and spacious suites, so we sincerely apologize that this is not what you received, Labrina. We take great pride in delivering our best and will make sure that we address this with our property for immediate action and resolve. We are so sorry for any inconvenience that was caused but do hope that all your future travels are wonderful ones.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Carrie. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for sharing your experience as we truly value the opinions of our guests, Mary. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

Thank you so much for the terrific rating, Isaiah! We are thrilled to see that you enjoyed such a great stay! Please come back and visit us soon!

We appreciate your honest feedback, Gwendolyn. We apologize that your stay was impacted by the unpleasant odors and issues with customer service. We hate to see that it was not the exceptional experience that we intended for you and will make sure that we address them with upper management for immediate action and resolve.

Thank you for taking the time to rate and review your stay with us, Josiah. Please accept our apologies that your stay was not satisfactory. We are so sorry for the inconvenience that this created and look forward to addressing these issues with the team to avoid them in the future.

We are disappointed to see the lower rating and apologize for any issues that you encountered that led to this. Thank you for allowing us to host you and we hope that your future travels are both comfortable and pleasant.

Thank you so much for the spectacular rating! We would love to welcome you back the next time your travels bring you this way!

Hello Gerald. Please accept our sincerest apologies for the issues that you encountered with the cleanliness and the bed. This is not the exceptional stay that we intended for you, and we speak with management so that we can improve in these areas.

Thank you for taking the time to review and rate your stay with us, Joey. We apologize that your time with us was not satisfactory. We will work hard to improve in the areas mentioned.

Thank you so much for the spectacular rating, Contrina! We are so happy that you enjoyed your time with us!

Thank you for taking the time to review your stay with us. We apologize that we failed to satisfy your expectations and will make sure that we address these concerns with our housekeeping team for immediate action and resolve.

Hello Joshua. We appreciate your candid feedback. We apologize that you encountered such issues and can assure you that we will address these concerns with our housekeeping and front desk team for proper action and resolve. We are terribly sorry that your stay was not the exceptional one that we intended for you, and will work hard to avoid these issues in the future.

Thank you for taking the time to rate your stay with us, Karen. We apologize for any issues that you encountered while with us. We would love another chance to show you a better experience the next time your travels bring you this way.

Thank you for reviewing your stay with us. Please accept our sincerest apologies regarding the issues you encountered during your visit with us. We hold ourselves to a high standard of service and we are disappointed to see that we may have fell short delivering this during your stay. We will communicate these concerns to management so that we can improve in the areas mentioned for all our future guests.

We are so happy to see that you enjoyed your visit! We truly appreciate you taking the time to rate us! Please come back to see us soon!

We apologize that you did not enjoy your stay with us, Mark. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

Thank you so much for the wonderful rating! We are so happy that you enjoyed your stay with us, and would love to welcome you back soon!

Thank you for your feedback, Lisa. We apologize for any issues that you experienced while with us. We would love another opportunity to show you a much more exceptional stay that next time the need arises.

Hello Jason. Thank you for your detailed review. We appreciate hearing about the great job our team does, and how they make you feel so at home! They work hard to deliver a memorable experience and we are so happy that you noticed! We can't wait for the next chance to host you!

Hello Avis. We appreciate you taking the time to review your time with us. We hate to see that your stay was disappointing, and that we failed to satisfy your expectations. Since we are more of an extended stay, our amenity offerings due differ than that of most hotels. We believe in passing all savings down to our guests instead of adding the extra costs into the rate. We apologize that we did not fit your needs and hope that your future travels are wonderful ones.

Thank you for taking the time to review your stay, Jerrem! We are happy to see the great rating, and hope to see you again soon!

Thank you for letting us host you. We are pleased to see that you had an overall comfortable stay. We hope to welcome you again.

We are pleased you had an overall pleasant stay with us. Thank you for allowing us to host you and we wish you all the best in your travels.

Thank you so much for the terrific rating!

We are so happy to see that you enjoyed your time with us, Billy! We truly appreciate you taking the time to rate us! Please come back to see us soon!

Hello Santana. We sincerely apologize for the difficulties that you experienced with the check-in process. We know how important your time is during your travels and are so sorry for any delays that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you so much for the great rating, Leroy. We hope to see you again soon the next time you are in the area!

Thank you for your review, Steve. We hate to see that you did not enjoy your time with us due to the issues that you encountered with the delay in checking in and the discomfort of the bed. We never want your stay with us to be anything less than perfect and we are terribly sorry that we left you with this negative impression of our hotel. Our staff works tremendously hard to accommodate you and provide you with a high-level of hospitality and we will work hard to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.