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Hotel Puerta de Bilbao

4.0 star property
Hotel with a seasonal outdoor pool, in the vicinity of Vizcaya Bridge

Choose dates to view prices

Photo gallery for Hotel Puerta de Bilbao

Exterior
View from room
Seasonal outdoor pool, open 10:30 AM to 8:30 PM, pool umbrellas
Exterior
Dining
Hotel Puerta de Bilbao, near Vizcaya Bridge, offers a seasonal outdoor pool with sun loungers and a poolside bar. Enjoy a garden and coffee shop/cafe for quiet moments. Plaza Moyua is nearby. In-room WiFi keeps everyone connected throughout their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
The current price is RM319
RM351 total
includes taxes & fees
26 Oct - 27 Oct

About the area

Located in Barakaldo, Hotel Puerta de Bilbao is in a shopping district and near a metro station. Notable landmarks in the area include Vizcaya Bridge and Plaza Moyua, and travellers wishing to experience a bit of culture can try Guggenheim Museum Bilbao. Santiago Cathedral and Zubizuri Bridge are two other places to visit that come recommended.
Visit our Barakaldo travel guideOpens in a new window
Map
Rio Castanos 2, Barakaldo, Vizcaya, 48903

What's nearby

  • Bilbao Exhibition Centre - 11 min walk - 1.0 km
  • San Mames Stadium - 6 min drive - 6.0 km
  • Vizcaya Bridge - 6 min drive - 6.0 km
  • Guggenheim Museum Bilbao - 8 min drive - 10.2 km
  • Plaza Moyua - 8 min drive - 7.4 km

Getting around

  • Barakaldo Lutxana Station - 4 min drive
  • Ansio Station - 15 min walk
  • Bilbao (BIO) - 15 min drive

Restaurants

  • ‪Domino's Pizza - ‬8 min walk
  • ‪Foster's Hollywood - ‬15 min walk
  • ‪Bar Antonio - ‬7 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Ñam - ‬19 min walk

About this property

Hotel Puerta de Bilbao

Upscale hotel near Plaza Moyua
Located close to Vizcaya Bridge, Hotel Puerta de Bilbao provides a poolside bar, a terrace and a coffee shop/cafe. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a bar.
Other perks at this hotel include:
  • A seasonal outdoor pool and a children's pool, along with sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, smoke-free property and meeting rooms
  • Multilingual staff, a banquet hall and concierge services
Room features
All 203 rooms offer comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with separate baths/showers and bidets
  • 48-inch LED TVs with satellite channels
  • Heating, daily housekeeping and desks

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  • Parking included
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The price is RM295
RM325 total
includes taxes & fees
26 Oct - 27 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Parking on site (EUR 15 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekend buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Pool gate
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Self-parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property Registration Number No HBI01189

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from 21 June to 22 September
Pool access available from 10:30 AM to 8:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bilbao Exhibition Center
Novotel Bilbao
Hotel Puerta Bilbao Barakaldo
Novotel Bilbao Exhibition Center Barakaldo
Novotel Bilbao Exhibition Center Hotel
Novotel Bilbao Exhibition Center Hotel Barakaldo
Novotel Exhibition
Barakaldo Novotel
Novotel Barakaldo
Novotel Bilbao Exhibition Hotel Barakaldo
Hotel Puerta Bilbao
Puerta Bilbao Barakaldo
Puerta Bilbao
Hotel Puerta de Bilbao Hotel
Hotel Puerta de Bilbao Barakaldo
Hotel Puerta de Bilbao Hotel Barakaldo

Frequently asked questions

Does Hotel Puerta de Bilbao have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:30 AM to 8:30 PM.

How much does it cost to stay at Hotel Puerta de Bilbao?

As of 6 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta de Bilbao on 26 Oct 2025 start from RM 319.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta de Bilbao pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta de Bilbao?

Self-parking is available for EUR 15 per day.

What time is check-in at Hotel Puerta de Bilbao?

Check-in start time: 2:00 PM; check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Puerta de Bilbao?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Puerta de Bilbao located?

Situated in a shopping district, this hotel is within 6 mi (10 km) of Vizcaya Bridge, Santiago Cathedral and Plaza Moyua. Guggenheim Museum Bilbao and Zubizuri Bridge are also within 9 mi (15 km). Ansio Station is 15 minutes by foot and Barakaldo Metro Station is 18 minutes.

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Hotel Puerta de Bilbao Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 1002 reviews
Rating 8 - Good. 423 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 41 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice on both meal and breakfast menus. Rooms are really large. En suite is amazing. Unfortunate no tea and coffee facilities in room. Brilliant for overnight stay. Would probably be good for longer stays too as the swimming pool looked excellent
Stayed 1 night in Sep 2025

10/10 Excellent

Álvaro

Liked: Cleanliness
Great location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Garreth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location. Room had a mini bar and was spacious. If coming over from Uk/Ireland, don’t expect Tea/Coffee in the room, that not a done thing in most Spanish hotels. Staff were extremely friendly and couldn’t have been more accommodating
Stayed 1 night in Sep 2025

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Impressed by the quality of the hotel. Good beds, nice breakfast, spacious toom....for a very reasonable price.
Stayed 2 nights in Feb 2025

10/10 Excellent

Yen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Rooms were very clean and comfortable
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable stay.

Clean, large room, good breakfast and many glutenfree options ( seperate glutenfree corner) Near a shopping center, and 20 min walk to the metro, next to a convention centre.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Clean Secure parking €15 Extensive maintenance on pool- not open Would stay again.
Stayed 1 night in Jul 2024

10/10 Excellent

Tomiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all around.
Stayed 3 nights in Apr 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Everything was clean and well-kept with attentive and accessible customer service. The pool was nice for the time it was open.
Stayed 6 nights in Sep 2023

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel next to the exhibition centre and convenient for a trip to Bilbao on the metro and easy drive to ferry port. Downside was the size of the pool area for the number of rooms.
Stayed 2 nights in Jul 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay on the outskirts of Bilbao

We enjoyed our two night stay at Hotel Puerta de Bilbao. It was a good base to explore the city. Our triple room on the seventh floor was comfortable, and having a bath and separate shower cubicle was useful. The reception team were friendly and helpful. Our daughter loved the pool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exemplary

I was on the 7th floor of the hotel and had a great view. The staff were exemplary - very professional and very helpful. I could not fault it. Added benefits - a separate shower to a bath; very spacious room; complementary water; quiet.
Stayed 1 night in Apr 2023

8/10 Good

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Not enough shampoo , coffee, and cups in the room. The rest was fine 👍
Stayed 3 nights in Aug 2024

4/10 Poor

Emanuela

Liked: Cleanliness
Disliked: Staff & service, amenities
Very poor breakfast for a 4 stars and no amenities in the bathroom because of eco-friendly matter..
Stayed 3 nights in Sep 2022

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is about 10km from downtown Bilbao, we had a car and could drive back and forth. What I thought was uncomfortable was the sliding glass bathroom door, right next to the headboard of the bed. One person couldn’t go to the bathroom and turn on the light without getting the other person fully awake. Zero provacy
Stayed 2 nights in Sep 2023

4/10 Poor

Emilie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

awful - not like on the pictures at all

I was there on a conference - the hotel is not like a 4 star hotel. 2 little bottles of water on the first day only - empty minibar. The bar is closed in the evening, the pool and terrace are closed. the breakfast with a disgusting coffee. It is incredibly loud - it is like sleeping on the motorway. I would never stay there again.
Stayed 4 nights in Oct 2023

4/10 Poor

Jeremy

Liked: Cleanliness
Disliked: Staff & service
Where to start? Ok...we had several choices for hotels in Bilbao but chose Hotel Puerta for 3 nights because their main selling feature was a functional outdoor pool, which my daughters wanted to use, especially since the weather was nice. The pool was in great condition but closed to public 'until end of June'. No reason given. We could not cancel or shorten our stay because it was booked via Expedia, apparently. Parking is terrible. There's no loading area in front of the lobby and directions send you to the back in a nearby parking area. Parking itself requires a lengthy route back to the front street, a 2 minute drive to a roundabout, doubling back, taking another roundabout well past the hotel, and then making a left down a back street to the parkade, which is 17 Euros/day. Make sure you give them your licence plate (even if a rental) because they will make your return to have the privilege of parking with them. They issue a piece of paper with a scannable code for the length of your stay -it's far more complicated than it needs to be. Staff were not helpful at all and were mostly rude. It was as if we were an inconvenience and they forgot they work in the service industry. Front desk folks would pass responsibilities to others rather than taking care. I asked for a space to work since the rooms are small and they said I could only rent a space for 50 Euros. Expect to pay for absolutely everything and expect terrible service, especially if you speak English.
Stayed 3 nights in Jun 2024

10/10 Excellent

JAMHZID PAVEL

Stayed 2 nights in Sep 2025

10/10 Excellent

Juan jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Hemos estado genial todo perfecto.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Corinna

Stayed 1 night in Jul 2025

10/10 Excellent

Candace

Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist zentral gelegen. Das Zimmer war groß und sauber. Die Tiefgarage ist sehr eng, hat aber einen Schnellader für Elektro Autos.
Stayed 1 night in Jun 2025

10/10 Excellent

JESUS IGNACIO

Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025