Balcony
Check availability

Reviews of Hotel 3 Arcs

1 out of 5
Hotel 3 Arcs
C/Ganganell, 15, Besalu

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 70 reviews" "
Rating 8 - Good. 27 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 1 out of 70 reviews" "
Rating 2 - Terrible. 0 out of 70 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge F

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Noe

Travelled with partner
Disliked: Amenities
WellI, at least I was able to nave a place to sleep on.
Stayed 1 night in Jul 2022

10/10 Excellent

RR

Stayed 1 night in Aug 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a central location. We arrived after the time that there was a person at reception but they sent clear instructions via WhatsApp for how to enter the hotel and get our room key. Given the pandemic situation, with restaurants not allowed to open for dinner, we were glad the hotel offered dinner to guests. The food was good but basic and a bit overpriced for what it was. We could hear some noise when guests used water but at night it was quiet. Overall it was a good stay.
Stayed 1 night in Apr 2021

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't let the star rating dissuade you!
Lovely property to stay at for a couple of days - wonderful service from the owner who makes a lovely coffee in the morning. Perfect location to explore Besalu and surrounding countryside. Very clean - good shower and good air-conditioning.
Stayed 1 night in Jul 2020
Response from Noelia on 3 Aug 2020
Thanks so much!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Noelia on 16 Jan 2019
Thank you!

10/10 Excellent

Molly

Fantastic place in a great location. Noelia was very helpful and friendly. Breakfast was amazing and included :)
Stayed 1 night in Nov 2018
Response from Noelia on 16 Jan 2019
Thanks!!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational Visit
Besalu was fabulous and the hotel was in the old quarter. The food at restaurants was oustanding and reasonably priced, there was plenty to do and people were very friendly. the refrigerator for guests was upstairs but the staff were lovely and breakfast provided delicious. you could spend a few days in the town and once your car was parked you could walk everywhere.
Stayed 2 nights in Sep 2018
Response from Noelia on 26 Sept 2018
Thanks Judy!!

8/10 Good

joram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

igor, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
right in the middle of Besalu, easy access to all attractions. Parking free, nearby. Clean rooms, good service, small breakfast area-gets crowded fast. Small space in a front allows to unload your car, prior to parking it off-site
Stayed 2 nights in May 2017

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in before 1 or after 4 OR bring s phone!
The hotel is closed between 1 and 4 so you can't check in. This was frustrating as I had my bag but nowhere to put it as I waited 2 hours. There is a phone number to call, but I don't carry a phone when I travel. When the gal did show up at 4:15 to check me in, she was very nice. The breakfast was good and the room was comfy.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD STAY
VERY GOOD STAY -- NICE CLEAN ROOM -- WOMAN WHO RUNS PLACE SPEAKS PERFECT ENGLISH -- BREAKFAST WAS INCLUDED WITH ROOM AND WAS VERY GOOD -- BED WAS COMFORTABLE ---LOCATION WAS GOOD -- PARKING IN PUBLIC LOT NEARBY --NECCESSARY TO FIRST DRIVE INTO TIGHT STREETS TO DROP OFF LUGAGE -- GPS- A MUST - ON AN UNRELATED TOPIC I FLEW AA OUT OF JFK -- MUCH MUCH BETTER THAN THAT 3RD WORLD AIRLINE KNOWN AS UNITED OUT OF EWR

10/10 Excellent

Geoff, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besalu - Hotel 3 Arcs
An excellent hotel to base yourself to explore the beautiful medieval village and surrounding area. We had 3 nights and it was a wonderful experience. Great breakfast included. very friendly and knowledgeable staff. Even had fireworks one night on the old bridge!

10/10 Excellent

Gloria, Dubois wyomimg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Gem in the heart of it all in besalu
Would definitely come again

10/10 Excellent

Gloria, Dubois wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute gem I. The middle of a medeval village
Loved the service and staff was attentive

10/10 Excellent

Gillian, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was excellent and also had a lovely evening meal at the hotel.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable hotel in a charming little town!
We had a great stay at Hotel 3 Arcs. Friendly staff and an awesome breakfast included in the cost of the room. Would definitely recommend.

8/10 Good

LAURE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bien situe mais manque de petit dejeuner
Tres bien situe dans le village de besalu. Belle chambre et hotel renove parfaitement. Seul inconvenient: pas de petit dejeuner disponible. Une grande salle commune est sympa avec un frigo mais sans equipement pour y manger ( vaisselle, evier...) c est dommage !
Stayed 2 nights in May 2023

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La situación del hotel es muy buena y las habitaciones son muy acogedoras . La chica de la recepción muy amable y atenta. Lo que no me gusto fueron las almohadas
Stayed 1 night in Feb 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chica de recepción me reconoció justo al lado del hotel y fue muy amable en todo momento, además de profesional. Un hotel ubicado en el centro neurálgico de Besalú, a un tiro de piedra de todo elemento de interés. Muy, muy recomendable.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Dominique

Stayed 1 night in Jun 2022

10/10 Excellent

Francisco Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
El hotel y la habitación pequeña pero estupendo. La cama buenísima. La ubicación excelente. No hemos desayunado porque no nos ha parecido adecuado. El pueblo, Besalú, una maravilla. Para repetir.
Stayed 1 night in Apr 2022

6/10 Okay

Rosane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un pueblo precioso En el mismo centro del pueblo La dueña muy amable
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Miguel Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para visitar la ciudad y pasar una noche en un entorno precioso.
Stayed 1 night in Aug 2021

8/10 Good

Sergi, Osona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon allotjament al mig de Besalú Senzill i agradable
Stayed 1 night in Jun 2020

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

JUAN GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 noches idilicas en un pueblo del medievo
Stayed 1 night in Mar 2020

8/10 Good

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amables y buen servicio.
Stayed 1 night in Feb 2020

10/10 Excellent

Tulay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et rent og roligt sted
Stayed 2 nights in Oct 2019
Response from Hotel 3 arcs on 26 Oct 2019
Mange tak for kommentarerne.

6/10 Okay

Verified traveller

Disliked: Room comfort
Decepcionante
O hotel tem um serviço de recpçao com um horario bastante restrito. Durante a noite nao há funcionarios no hotel, é como se estivessemos alugado um apartamento, portanto assegure-se de que nao vai precisar de nada além do que há no seu quarto. A localização é boa, fica muito proximo de todas as atracoes. Embora nao tenha estacionamento, há uma area em frente ao hotel que nos permite parar o carro e descarregar as malas e existe estacionamento gratuito proximo ao hotel. Nao utilizamos o serviço de pequeno almoco, mas caso desejassemos, havia disponivel por um custo extra. O quarto era pequeno, mesmo no nosso caso onde tinhamos um quarto triplo. O ar-condicionado nao funcionava bem, o que foi um pouco constrangedor para uma epoca de verão na espanha.Achei o preço excessivo para o que o hotel oferece, não seria uma opção novamente caso retorne a Besalu.
Stayed 1 night in Aug 2019
Response from Hotel 3 arcs on 26 Oct 2019
Prezado cliente, Não estamos na recepção 24 horas, esta informação está disponível na descrição do hotel, estamos no hotel das 8:30 às 13:00 e das 15:00 às 19:00. Em caso de necessidade ou urgência, há um telefone celular disponível 24 horas por dia. Antes de reservar um hotel, assumimos que eles são informados dos serviços que prestam, se não for o que precisam, presumimos que procurarão outra opção. Não entendemos as críticas negativas a um serviço que eles já sabiam que eram assim antes de chegar. Vamos nos desculpar, mas é a primeira notícia que temos de que o ar condicionado não funcionou bem. Nenhum foi danificado nos meses de verão, mantemos a manutenção dos dispositivos muito atualizada ... não entendemos que ele não funcionará para eles e que eles não nos disseram nada enquanto estavam no hotel. Lamentamos por não atender às suas expectativas. Atenciosamente

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

MARA DE BRITO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um aconchego bem no coração de Besalu
Hotel muito bem localizado. Quarto de bom tamanho para duas pessoas como no meu caso. Funcionários cordiais e interessados em suprir as necessidades. Noeli foi muito gentil em dar dicas sobre a cidade. O único ponto ressaltar foi a ausência de frigobar no quarto, mas, no meu caso como foi apenas um dia de estadia não influenciou em nada.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
古城內的小飯店
在古城內的小飯店,逛古城很方便,住房很整潔
Stayed 1 night in Jan 2019
Response from Noelia on 11 Apr 2019
感谢您的评论

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buen hotel, céntrico y a buen precio. Seguramente repetiría.
Stayed 2 nights in Nov 2018

6/10 Okay

Roberto Pedro

Liked: Cleanliness
Es buen hotel pero muy bien ubicado
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sencillo, agradable y acogedor.
Situado justo en el centro histórico de Besalú. Trato del personal excelente.
Stayed 3 nights in Jan 2018
Response from Noelia on 3 Mar 2018
Muchas gracias!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las chicas del personal excelente.
Todo muy bien, especialmente la atención de las chicas. Cálidas amables muy profesionales.
Stayed 1 night in Nov 2017
Gracias Yolanda por tus comentarios, eres muy amable.

8/10 Good

patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pas de parking à proximité, faut pas mal marcher pour porter les bagages, sinon très bien niveau acceuil, services et confort
Stayed 1 night in Aug 2017

6/10 Okay

sébastien

Disliked: Cleanliness

8/10 Good

Rosa, cerdanyola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tranquilidad
Un dia muy bonito