Hello Nabil,Thank you for taking the time to share your feedback. We're delighted to hear that you had a great stay at AMANO Home Berlin and that you found the rooms clean and very spacious, especially compared to most European city center hotels.We appreciate your input regarding the check-in process and the use of the app. Your feedback is valuable as we continuously strive to improve our services, and we will take your comments into consideration.Additionally, we understand the importance of luggage storage, and we apologize for any inconvenience you experienced in this regard. We'll explore options to address this concern and provide a more convenient solution for our guests.Thank you for your understanding, and we're thrilled to hear that you would stay with us again. We look forward to welcoming you back to AMANO Home Berlin in the future. If you have any further comments or suggestions, please feel free to let us know.Best regards,Your AMANO Home Berlin

Dear Faina,Thank you for your perfect rating! We're thrilled to learn that you had such a positive experience during your stay at AMANO Home Berlin. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.If you have any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even better, please feel free to let us know.We look forward to hosting you again!Best regards,Your AMANO Home Berlin

Dear Sonya,It brings us immense joy to know that your experience with us was nothing short of excellent. From your late-night check-in to the design and practicality of your apartment, we are glad everything was to your satisfaction.It warms our hearts to know that our reception team was able to meet your expectations with their friendly service. Moreover, we are happy that you found the location convenient and that you could enjoy the various coffee shops and restaurants in the vicinity.We eagerly look forward to having you back and assure you of our best services at all times.Kind regards,Your Hotel Amano HOME

Dear Paul,thank you for your review of our hotel. We appreciate your feedback regarding our great location in the heart of the Berlin Mitte district. However, we apologize for the issues you encountered with our customer service and the lack of flexibility in changing your reservation.We understand that these issues have led to frustration and dissatisfaction with your experience. We apologize for any inconvenience caused by the charging discrepancy and the inability to obtain a refund. We will investigate these matters further to understand what went wrong and to ensure that they are addressed promptly.We value your feedback and take it seriously as we strive to improve our services and provide a positive guest experience. We apologize for not meeting your expectations on this occasion and understand your decision not to stay with us again.If you have any further comments or concerns, please feel free to reach out to us. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.If you have any questions, please let us know.Best regardsYour AMANO Home

Dear guest, thank you very much for your feedback. I am sorry that you did not enjoy your stay with us and that you felt that the management was unavailable.You can be sure that we try our best to satisfied our guests at all the times. We would like to apologize for the noise from the neighboor rooms. We would be delighted if you would give us another chance to show you what a stay with us really is like. Until then, we wish you all the best and stay healthy. Best regards, Philipp Blaffert Assistant Hotel Manager