Hotel Mesra Haiwan Kesayangan di Berkhamsted

"Gutes kleines Hotel , sehr zentral gelegen 👌👌"

"The staff were very friendly and welcoming The accommodation is very clean and tidy What was really nice was the staff / team were young but very polite and professional Perfect stay excellent food"

"Visited on Monday 15 June. No staff to check in, just a door bell to security they then let you in to get your key from a key safe inside. No dinner or bar on Monday nights so went to the pub over the road. Double Room petite and bijou but adequate. Left before breakfast so did not speak to any staff during our stay!!!! On our previous visit we did have a very nice breakfast. Recommend it but don’t expect to be pampered, more like an Air B&B at least on a Monday or Tuesday."

"This is a very quirky old building! We used this property as an overnight stay prior to a flight and it was just perfect for what we needed, we didn’t arrive until about 9pm so didn’t have food but had a couple of drinks in the bar and very short distance to the airport in the morning. Also unlike some of the chain hotels we looked at there was no fee for overnight parking at the hotel. Would definitely recommend and use this hotel again!"

"Staff member Gabriel was amazing on the night shift! We had just come back from Wembley and with the trains being delayed the food we had ordered arrived at the hotel before we did! However, when we did arrive, Gabriel had accepted the order for us, kept it safe and provided us with some ice so we could have cold water to drink given it was a hot night. We are so grateful to Gabriel and his help, he is a testament to your hotel."

"I was disappointed with my experience. I had just completed payment when I realized my flight had changed and I could leave that same day. I immediately contacted the hotel to explain the situation, but they refused to provide any refund, strictly citing their cancellation policy without showing any flexibility or empathy for the circumstances. Additionally, the hotel was uncomfortably hot, and although the room was advertised as having air conditioning, the unit was not working. While I...

"We had a very good time at the Pointer would stay again. The bed was very comfortable and the bathroom was extremely spacious and clean. The staff were very friendly and helpful."

"Rooms were clean, the bed was comfortable. The weakpoint is the breakfast: there is not enough space and table to all of the guests, and the breakfast itself is very limited. There were no vegetables, not a single slice of cucumber or tomato or salad. The bread just ran out and they didn't replace it while we were eating. Improvement around the breakfast could raise the quality of the hotel a lot."