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Mercure Bergamo Centro Palazzo Dolci

Photo gallery for Mercure Bergamo Centro Palazzo Dolci

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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Mercure Bergamo Centro Palazzo Dolci

UNESCO Sustainable Travel Pledge

Mercure Bergamo Centro Palazzo Dolci

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Viale Papa Giovanni Xxiii 100, Bergamo, BG, 24121

Explore the area

  • Popular LocationVia XX Settembre7 min walk
  • Popular LocationHumanitas Gavazzeni Hospital9 min walk
  • Popular LocationPiazza Pontida11 min walk
  • AirportBergamo (BGY-Orio Al Serio)7 min drive

Choose dates to view prices

About this area

Bergamo

Located in Bergamo, Mercure Bergamo Centro Palazzo Dolci is connected to a shopping centre. Largo Porta Nuova and Matris Domini Monastery are local landmarks, and travellers looking to shop may want to visit Via XX Settembre and Oriocenter. Leolandia and Funicolare San Vigilio are also worth visiting. Enjoy the area's slopes with downhill skiing, snowboarding and skiing lessons, and don't miss out on the sledging.

What's nearby

  • Via XX Settembre - 7 min walk
  • Teatro Donizetti - 7 min walk
  • Humanitas Gavazzeni Hospital - 9 min walk
  • Piazza Pontida - 11 min walk
  • Caprotti Park - 12 min walk

Getting around

  • Bergamo Station - 3 min walk
  • Bergamo Orio al Serio Airport (BGY) - 7 min drive

Restaurants

  • Where to eat
  • L'Accademia โ€“ Serves light fare daily, happy hour available.

About this property

Mercure Bergamo Centro Palazzo Dolci

4-star eco-friendly hotel connected to the convention centre in Stazione
This smoke-free hotel features a bar/lounge, a snack bar/deli and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, spa services, a business centre and concierge services are on-site. All 88 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include room service and premium bedding.
Mercure Bergamo Centro Palazzo Dolci offers 88 forms of accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. 26-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Bergamo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per day)
  • Height restrictions apply for on-site parking
  • Off-site parking available (EUR 15 per day)
  • Street parking available
  • Shopping centre shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AMโ€“10 AM: EUR 8 per person
  • 1 bar/lounge
  • Free daily reception
  • Room service available

Things to do

  • 9 holes of golf
  • Bike rentals
  • Bike parking
  • Bike repair services
  • Bike storage
  • Spa services

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Italian
  • Spanish

Business services

  • Business centre
  • Computer station

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 26-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 18
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 13 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 20.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: EUR 8 per person (approximately)
  • Self-parking fee: EUR 15 per day
  • Valet parking fee: EUR 15 per day
  • Nearby parking fee: EUR 15 per day
  • Pet fee: EUR 13 per pet, per night
  • Late check-out fee: EUR 18 (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, Barclaycard, debit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 10 October to 31 March
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Bergamo Palazzo
Bergamo Palazzo Dolci Mercure
Mercure Bergamo Palazzo
Mercure Bergamo Palazzo Dolci
Mercure Palazzo Bergamo
Mercure Palazzo Dolci
Mercure Palazzo Dolci Hotel
Mercure Palazzo Dolci Hotel Bergamo
Palazzo Dolci
Palazzo Dolci Mercure Bergamo
Accor Bergamo Palazzo Dolci
Mercure Bergamo Palazzo Dolci Hotel Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci
Mercure Centro Palazzo Dolci
Mercure Bergamo Centro Palazzo Dolci Hotel
Mercure Bergamo Centro Palazzo Dolci Bergamo
Mercure Bergamo Centro Palazzo Dolci Hotel Bergamo

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 385 out of 972 reviews
5 - Excellent 40%
Rating 4 - Good. 460 out of 972 reviews
4 - Good 47%
Rating 3 - Okay. 90 out of 972 reviews
3 - Okay 9%
Rating 2 - Poor. 26 out of 972 reviews
2 - Poor 3%
Rating 1 - Terrible. 11 out of 972 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for travelling, staff is friendly and understanding!
Stayed 1 night in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basecamp in Bergamo
Excellent city center location. Nice breakfast. Caring and attentive staff. They kindly gave me a late checkout and stored my luggage.
Stayed 2 nights in Aug 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Horrible people!
Stayed 1 night in Jun 2021

2/5 Poor

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
filthy hotel
A/C was making terrible noises, it was impossible to be in the room with A/C turned On. Stains on chairs and on the carpet. Dirty and smelly. The staff was very nice and the location is good. Otherwise, will never come back
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT
Very nice
Stayed 2 nights in Sep 2020