Desk, iron/ironing board, free cots/infant beds, rollaway beds
Check availability

Reviews of Quality Inn

2.5 out of 5
Quality Inn
213 Hwy 15 - 401 Bypass East, Bennettsville, SC

Reviews

7.2

Good

Rating 10 - Excellent. 62 out of 248 reviews" "
Rating 8 - Good. 82 out of 248 reviews" "
Rating 6 - Okay. 48 out of 248 reviews" "
Rating 4 - Poor. 32 out of 248 reviews" "
Rating 2 - Terrible. 24 out of 248 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaitlin

Liked: Staff & service
Stayed 2 nights in May 2024
Response from General Manager- Juana on 8 May 2024
Thank you for your feedback regarding your stay with us. Your feedback is very important to us, I will look into this matter regarding the issue you listed in your review. We Thank you for your business.

10/10 Excellent

Rubin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 3 nights in Apr 2024
Response from General Manager- Juana on 8 May 2024
Thank you for your feedback regarding your stay with us. Your feedback is very important to us, We Thank you for your business.

8/10 Good

Deshawn

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright. Could use more breakfast food
Stayed 4 nights in Mar 2024
Response from Juana - General Manager on 26 Mar 2024
Mr. Deshawn We thank your business for your four night stay with us at Quality Inn Bennettsville in room 221. We offer Continental Breakfast, the continental breakfast is a light option typically consisting of pastries and baked goods, fruits, toast, and coffee. We appreciate your feedback, hopefully in the future we can offer more on our Continental Breakfast.

4/10 Poor

Patricia

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelt terrible, all 3 rooms we booked. No hot water barely tolerable to jump in out. Tub stopped up in 1 room. Floor so sticky feet shoes stuck to it. Gross
Response from Juana - General Manager on 26 Mar 2024
Dear Patricia,On the behalf of my staff we would like to apologize for inconvenience that your had during your stay on 3/22/24 for two nights in room 124. If you would of have bought any issues you had during your stay to my Hotel staff attention we could of rectify the issue. Once again we apologize..

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a $50 deposit required at check-in just fyi but it comes back immediately after checking out unless it was paid with card
Stayed 2 nights in Mar 2024
Response from Juana - General Manager on 6 Mar 2024
Mrs. Katrina,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you. Hope we see you again on your next visit here in Bennettsville.

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the workers very kind
Stayed 1 night in Feb 2024
Response from Juana- General Manager on 19 Feb 2024
Dear, Brittany, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 Poor

Tamber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled like weed and there was no hot water the second day. Wasn’t a bad place just to lay your head. But not worth the price.
Stayed 2 nights in Feb 2024
Response from Juana- General Manager on 12 Feb 2024
Thank you for taking the time to completing online survey regarding your recent stay with us at Quality Inn on 2/9/2024-02/11/2024 in room 220.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a value guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

DONNA

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff and service was wonderful. However, the guests were some of the worst I have ever encountered. We stayed there several nights one of the nights the guest next-door played his car radio loudly past 11 o’clock at night, the next night somebody started their car and it sounded like, a bomb exploded outside our window, it was incredible how inconsiderate the guest staying at that hotel were, above us, children were running around all night, there is no insulation. I heard one of the rooms Apple Watch alarm. Go off in the wee hours of the morning, for that reason, we would probably not stay there again
Stayed 2 nights in Feb 2024
Response from Juana- General Manager on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay on 02-02-2024 thru 02-04-2024 in room 115 at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations that you mention detailed in your review. Your satisfaction is important to us as a value guest here with us at Quality Inn.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

KEITH

Liked: Cleanliness, amenities, property conditions & facilities
Overall, this place is suitable and decent. However, the room I was assigned contained a slight smoke scent. I notified the front desk attendant (@ approx. 10 pm), and she responded that she would make a note of it for other staff to see. Two days later, during checkout in the morning, I asked another staff member if any note existed for my room. She looked into the computer and replied no. Other than that situation (which could’ve been problematic if I were accused of smoking in the room), my stay was pleasant. I hope to visit this location in the near future. Thank you! Sincerely, Officer Sumpter
Stayed 2 nights in Jan 2024
Response from General Manager- Juana on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay with us on 1/26/24 for two nights in room 114 at Quality Inn. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Juana- General Manager on 17 Jan 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn and the services we provide for our valued Guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 Poor

Daniel

Liked: Staff & service, property conditions & facilities
Staff was nice. Room was ok. Very loud outside and inside.
Stayed 1 night in Dec 2023
Response from Juana- General Manager on 17 Jan 2024
Thank you for taking the time to fill out our online survey with your feedback! I have shared your comments with staff about your stay. If your ever in town again please allow us another chance at your loading needs.

2/10 Terrible

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
No hot water at night. The hotel wasn’t even full
Stayed 4 nights in Nov 2023
Response from Juana- General Manager on 10 Dec 2023
Hello and thank you for sharing your concerns during your stay with us. We are truly sorry for failing to meet your expectations. This is the first-time hearing about a hot water issue. I have my engineer department looking into this matter. These concerns will be shared with our entire team to make improvements going forward. We hope you will allow us to better serve you if your travels bring you back to Bennettsville.

4/10 Poor

Kuntry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Brian on 10 Dec 2023
Hello and thank you for sharing your concerns during your stay with us. We are truly sorry for failing to meet your expectations. These concerns will be shared with our entire team to make improvements going forward. We hope you will allow us to better serve you if your travels bring you back to Bennettsville.

4/10 Poor

Lonnie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was great but everyone except the person who checked me out had a attitude for some reason. I didn't understand what the problem was.
Stayed 2 nights in Oct 2023
Response from Brian on 28 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. I will have a talk with my Front Desk Staff . Hope to serve you again on your loading need.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brian B. on 6 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn and the services we provide for our valued Guest. We are so glad you enjoyed your stay!

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Overall, the staff at this hotel were courteous and helpful, the sheets on the bed were clean, and there were fresh linens available every day. The continental breakfast was also very decent. The hotel does need a good amount of repair work done though... peeling plaster on the ceilings, rusty and broken hinges on the doors and shower curtain rod, and a more thorough cleaning that gets the massive dusty cobwebs off the walls would go a long way.
Stayed 2 nights in Oct 2023
Response from Juana on 28 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We also apologize for the of the issues you had with your room . Please give us another chance ..

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
1 night stay
Decent hotel to stay for 1 night. Needs a little pickup & little more cleaning up in rooms.
Stayed 1 night in Oct 2023
Response from Juana O. on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 Okay

Donn

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Saw several people making deals in neighbouring parking lot doing deals with brown paper bags Front desk lady Deb was rude on phone Was “accidentally “ charged 4 times for same room Pool was nice Breakfast was good
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First vacation together
Staff was friendly and the bed was comfortable
Stayed 1 night in Sep 2023
Response from Juan O. on 6 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay with us at Quality Inn. I have shared your feedback with my team & we thank you for your business.

10/10 Excellent

Craig

Stayed 1 night in Sep 2023
Response from Juana O. on 6 Nov 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn and the services we provide for our valued guest. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Stayed 1 night in Sep 2023

8/10 Good

Noella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre et bon dejeuner
Stayed 1 night in Aug 2023

10/10 Excellent

Doug

Stayed 1 night in Aug 2023

4/10 Poor

joe

Disliked: Cleanliness, property conditions & facilities
My room was dirty and had literally bugs(crickets) in the room.
Stayed 2 nights in Aug 2023

8/10 Good

Lendsay

Stayed 3 nights in Aug 2023

8/10 Good

Vanessa

Stayed 2 nights in Jul 2023

6/10 Okay

Andru

Business traveller
Liked: Staff & service
Not bad for a dated hotel. Price was fair for what it is. Staff were great.
Stayed 2 nights in Jul 2023

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Judy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The receptionist was great. Tammy was personable and friendly. The room needs to be updated. Overall, it was just okay.
Stayed 1 night in Jul 2023

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service
Cable TV did not work. No hot water one night, not good. Air conditioner worked well.
Stayed 2 nights in Jun 2023

8/10 Good

Shaquia

Stayed 1 night in May 2023

4/10 Poor

Randal, Oceanside

Liked: Cleanliness, staff & service
Really seedy area. Lots of folks up in the middle of the night walking around the property. I didn’t sleep much because my truck alarm kept going off.
Stayed 1 night in Apr 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Staff & service, amenities
Front desk was very unprofessional. When questioned about a charge of extra night placed on card she became very defensive. She gave me a complete runaround about this issue with no help. She refused to call management bc states they never answer the phone anyways. Contacted Expedia with no help either. Still trying to get my refund from the extra charge but I seem unable to get any answers since the motel and Expedia both deny taking the funds.
Stayed 2 nights in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Jaime

Business traveller
Liked: Staff & service, amenities
The outside of the property is a bit scruffy but the room was clean and very comfortable, with a good sized fridge and microwave. The area is very quiet and the staff were all very friendly and helpful.
Stayed 4 nights in Apr 2023

10/10 Excellent

Allicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Brandi

Stayed 1 night in Feb 2023
Response from Mike on 7 Mar 2023
We do appreciate your business at our hotel. Thank you for taking time to give us a feedback for your recent stay. Please let us know for your future lodging needs in our area.Thank You, Kindly.Mike/GM

10/10 Excellent

Laurie

Stayed 1 night in Jan 2023
Response from Mike on 7 Mar 2023
We do appreciate your business at our hotel. Thank you for taking time to give us a feedback for your recent stay. Please let us know for your future lodging needs in our area.Thank You, Kindly.Mike/GM

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Only hotel in Bennettsville. Wished we had traveled a little farther. While it was clean, it was not in great condition. Bedspread, carpeting, and bath tub all had cigarette burns. The room reeked of weed. Continental breakfast. Most of the staff was very friendly and accommodating. Hot water never ran out and the pressure was good. They do charge a nonfunable pet fee of $25. Didn’t tell us about it until check out, but not a big deal.
Stayed 1 night in Jan 2023
Response from mike on 5 Jan 2023
We do appreciate your business at our hotel. Thank you for taking time to give us a feedback for your recent stay. We will make sure housekeeper take care of smell issue, as please let us know for your future lodging needs in our area. We will promise you better guest experience in future.Thank You, Kindly.Mike/GM

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iron was not satisfactory.
Response from Mike on 1 Jan 2023
We do appreciate your business at our hotel. I do apologize for any inconvenience you may have because of iron. I will promise you better guest experience in future. Please let us know for your future lodging needs in area.Thank You, Kindly.Mike/GM

2/10 Terrible

Trina

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has holds in the wall. The bathroom is disgusting. The bed sheets had holes in them. It was dead bugs in my room. I call for clean linen and was told I had to bring the dirty towels to the front desk to obtain clean towels. I paid over $112 a night to say at this property and it was extremely disappointing.
Stayed 1 night in Nov 2022
Response from Mike on 14 Nov 2022
I do apologized for any inconvenience you may have because of housekeeping issue. I will promise you better guest experience in future. Please give us another chance to serve you.Thank You, Kindly.

2/10 Terrible

terry

Liked: Staff & service
Disliked: Cleanliness
Loud rap music from behind the property, I called the front desk, no action was taken. The shower is the size of an RV shower. Had a wad of hair in the floor and skin smoothing cream left on the bathroom counter. Beds need replacing, very hard. They did put a 1" cushion under the sheets. Didn't help.
Stayed 2 nights in Oct 2022
Response from Mike on 18 Oct 2022
I do apologize for any inconvenience you may have because of noise issue. We will promise you better guest experience in future. Please give us another chance to serve you.Thank You, Kindly.Mike/GM

6/10 Okay

Candace

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room smelt like a wet dog and there was dog hair all over the AC unit in room ! Found dirty socks in room( corner in front of mirror ) from person before ! Very noisy neighbors in the back of property !
Stayed 1 night in Oct 2022
Response from Mike on 18 Oct 2022
I do apologize for any inconvenience you may have because of housekeeping issue, as we will correct that right away. Please give us another chance to serve you better.Thanks.Mike/GM

4/10 Poor

Bryan

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is ancient hotel and really dirty, and a lot of noise for kids running and yelling louder. Also I almost forgotten the a/c was very noise and hard to sleep. Two hotel in a row that is really disappointing. You as company need to verify before accepted place like this and other really expensive ones.
Stayed 1 night in Oct 2022
Response from Mike on 10 Oct 2022
I do apologized for any inconvenience you may have due to noise issue. Please give us another chance, as we will promise better guest experience in future.Thanks.Mike/GM

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is most important to me is cleanliness and my room was clean.
Stayed 1 night in Oct 2022
Response from Mike on 4 Oct 2022
Thank you for taking time to give us a feedback for your recent stay at the hotel. We do appreciate your business at our hotel. Please let us know for your future lodging needs in our area.Thanks.Mike/GM

6/10 Okay

mary

Stayed 1 night in Sep 2022
Response from Mike on 7 Oct 2022
We do appreciate your business at our hotel. I do apologize for any inconvenience you may have during your stay, as you were not as happy. We will improve from guest feedback and will promise you better guest experience in future.Thanks.Mike/GM

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mike on 27 Sept 2022
We do appreciate your business at our hotel. Thank you for taking time to give us a feedback for your recent stay.Please let us know for your future lodging needs in our area.Thanks.Mike/GM

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Sep 2022
Response from Mike on 12 Oct 2022
Thank you for taking time to give us a feedback for your recent stay. We do appreciate your business at our hotel.Please let us know for your future lodging needs in our area.Thank You, Kindly.Mike/GM

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 2:52 pm. Check in was at 3 pm. The lady at check in was very rude and told us that we were early and the room would not be ready until 4 pm. We had plans at 4 pm and had drove for 2 hours from another hotel. We did check in after I got upset with her. They had a sign on the wall stating check in was at 3 pm. When my husband pointed it out, she stated that you couldn't check in before 3 but could anytime after. They advertised a buffet breakfast but only had a continental breakfast. The area and hotel looked rough. I will not book there again.
Stayed 1 night in Sep 2022
Response from Mike on 7 Sept 2022
I do apologize for any inconvenience you may have because of check in issue. We will promise you better guest experience in future. Please give us another chance to serve you better.Thanks.Mike/GM