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Reviews of The Embankment

4 out of 5
The Embankment
The Embankment, Bedford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 236 reviews" "
Rating 8 - Good. 73 out of 236 reviews" "
Rating 6 - Okay. 15 out of 236 reviews" "
Rating 4 - Poor. 7 out of 236 reviews" "
Rating 2 - Terrible. 1 out of 236 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great location and delicious food!
Stayed 1 night in Mar 2024
Response from HC on 2 Apr 2024
Hi Elena Thanks for sharing your 5-star review, we hope to see you again soon! Kind RegardsReservations Team

10/10 Excellent

Peter, Hertford

Stayed 1 night in Mar 2024
Response from HC on 13 Apr 2024
Hi PeterThank you for the 5/5!Kind RegardsReservations Team

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
Large family gathering the staff really helpful and the food was good. Stayed overnight and the room was very clean and large, little noisy as we were at the front but not a real problem. Brerakfast was very good
Stayed 1 night in Dec 2023
Response from HC on 5 Dec 2023
Hi Colin Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

6/10 Okay

Graham

Stayed 1 night in Nov 2023
Response from RT on 12 Nov 2023
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Embankment are amazing, friendly and helpful! They made my stay a great experience and would gladly stay with them again. They were so understanding of our emergency, and allowed us a late check out with no hassle. And amazing staff, thank you! The property was extremely well maintained and clean, very cozy and comfortable room. The property has lots of amazing touches that make it comfortable and welcoming. I would definitely recommend a stay.
Stayed 1 night in Nov 2023
Response from HC on 9 Nov 2023
Hi William Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HC on 7 Nov 2023
Hi TonyThank you for the 10/10!

8/10 Good

Eddie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
great bed & breakfast
Stayed 1 night in Oct 2023
Response from Res. Team on 30 Oct 2023
Hello Eddie,Thank you for taking the time to leave us a review! We look forward to seeing you again soon.Thank you,Reservations Team

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was extremely basic. Its a pub with s fewcrooms as opposed to a hotel. No one was available for check-in, waited ages, when i did check-in,there were no towels, had to ask. Way over priced. Would not stay again
Stayed 1 night in Oct 2023
Response from HC on 28 Oct 2023
HiThank you for taking the time to leave feedback,, we are saddened to hear we did not reach our full potential and show you how what we are made of, please contact us directly so we can investigate this further.

10/10 Excellent

kate

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location! Staff so attentive And friendly . Food was excellent .
Stayed 2 nights in Oct 2023
Response from HC on 24 Oct 2023
Hi Kate Thank you very much for your positive comments, we're so happy to you enjoyed your visit and the team exceeded your expectations. We hope to see you again soon.

8/10 Good

K

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel opposite the beautiful river,
Stayed 1 night in Oct 2023
Response from HC on 23 Oct 2023
Thank you for your review!

8/10 Good

Robert

Stayed 1 night in Oct 2023
Response from Reservations Team on 10 Oct 2023
Thanks for sharing your review, we hope to see you again soon. Thanks, Reservations Team

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Everything was great - friendly staff, nice interior and wonderful atmosphere!
Stayed 3 nights in Sep 2023
Response from HC on 28 Sept 2023
Hi DianaThank you for your kind words, we really appreciate it. We love what we do and are delighted you enjoyed your stay with us. We look forward to welcoming you back again.

8/10 Good

C.

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from HC on 21 Sept 2023
Thank you for the 8/10, please contact us if there is anything we could have done to improve your experience.Kind RegardsReservations Team

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Res. Team on 21 Sept 2023
Thanks for the five stars!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights in the hotel and was joined by family for dinner on the second night. The meal wasn't cheap but it was very good as was the service so worth the money. My room was clean, comfortable and quiet with a lovely modern bathroom and a very good selection of teas and coffees, hot chocolate too and bottled water. I would stay there again but I would ask for a room on the first floor this time because at 71 and with medical issues I found the last flight of stairs exhausting. Overall, lovely hotel in a beautiful location.
Stayed 2 nights in Sep 2023
Response from HC on 19 Sept 2023
Hi LindaThank you for your lovely review, we really appreciate it, and are thrilled you enjoyed your stay with us. We look forward to seeing you again soon!Kind RegardsReservations Team

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were attending a wedding down the road and decided to stay overnight in your hotel. The room was clean and well stocked with tea and coffee but disappointed that there was not enough milk in the room. What was great was that we had an amazing view of the river from our hotel room. The breakfast was served hot and we got what we ordered. The breakfast was very filling with as much tea and coffee that we could drink. Staff were very friendly and lovely to talk to. Would stay there again.
Stayed 1 night in Sep 2023
Response from HC on 15 Sept 2023
Hi ChristineThank you so much for the 10/10 and lovely comments, we really appreciate it and hope to see you again!Kind RegardsReservations Team

10/10 Excellent

Patti

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
So quaint, convenient and reasonable price - everything you need. My pic every time I come to Bedford
Stayed 1 night in Aug 2023
Response from Reservations on 27 Aug 2023
Thank you for your kind words Patti, we really appreciate it. We love what we do and are delighted you enjoyed your stay. We look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from HC on 8 Aug 2023
Thank you for the 10/10!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Bedford Park concert
Stayed 1 night in Jun 2023
Response from Res. Team on 3 Jul 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Res. Team on 3 Jul 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Anthony

Stayed 1 night in Jul 2023
Response from Res. Team on 3 Jul 2023
Hello,Thank you for taking the time to leave us 10 stars!We look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great enjoyable stay
Lovely hotel, great food, amazing staff and brilliant location.
Stayed 2 nights in Jun 2023
Response from HC on 27 Jun 2023
Hi PhillipThank you so much for your fab score and lovely comments; we really do appreciate it!Kind RegardsReservations Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean room but rather warm, although there was a large fan. Only had breakfast which was good. Small car park at rear which was full when we arrived so had to use on-street parking which is payable at times. Fortunately a space became available in the car park later in the day. Would stay there again but parking could be a problem.
Stayed 1 night in Jun 2023
Response from HC on 2 Jul 2023
Hi DavidThank you for your review, we really do appreciate it, and look forward to seeing you again soon!Kind RegardsReservations Team

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
It was our 1st stay here. Managed to park onsite. Lovely quiet location opposite the river. Nice outdoor seating area. Pub / resturant had good vibe nicely done. The building is old but well maintained inside and out. Our room was nice and quiet with usual things you find in a hotel room -cant complain and the bath towels were nice and thick. We ate in the pub on the 1st night both had burger and chips which we didnt find that nice and was expensive. Breakfast was good but no cereals available. Would stay here again . Good base to get into central London with fast regular trains. ( approx 15mins walk to station)
Stayed 2 nights in May 2023
Response from Res. Team on 21 May 2023
Hello karen,Thank you for taking the time to leave a review following your stay. We are pleased that you enjoyed your room and would stay with us again.We look forward to welcoming you back!Thank you,Reservations Team

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stop
Stayed 1 night in Apr 2023
Response from Reservations on 1 May 2023
Thank you for your cracking score Barrie! We can't wait to welcome you back soon.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay 😊
The room we booked was great but my partner loves a bath. Rachel who checked us in looked at availability and was able to upgrade us to a gorgeous room with a bath. The room was lovely with views over the river. We are locals so know how lovely this area is. The free breakfast was also great, loved the authentic produce. Service was a bit erratic though. In all a great staycation, thank you x
Stayed 1 night in Apr 2023
Response from Res. Team on 24 Apr 2023
Hello Tracey,Thank you very much for your feedback, following your recent stay with us. We are delighted that you enjoyed your breakfast; we love serving our guests the good stuff!We do look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy to return. Nice to see a familiar face from my last stay over a year ago.
Stayed 1 night in Apr 2023
Response from HC on 22 Apr 2023
Hi JohannaThank you for your lovely comments, how lovely you saw a familiar face too! We look forward to welcoming you back again.Kind RegardsReservations Team

10/10 Excellent

mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Lovely spot near the river
Great location - and on a sunny day .. simply stunning
Stayed 1 night in Apr 2023
Response from Res. Team on 6 Apr 2023
Hello Mark,Thank you for your ten out of ten feedback; we are delighted you enjoyed your visit to us! Wow! Look at that photo; we agree, simply stunning!Hope to see you again soon!Thank you,Reservations Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value, clean room with good power shower. Good selection of tea and coffee. Manager very friendly and good customer service. We ate in the pub and the food was fine not excellent.
Stayed 1 night in Apr 2023
Response from Res. Team on 3 Apr 2023
Hello Jennifer,Thank you for taking the time to leave us a review following your recent visit to us.  We are so pleased that you found your room comfortable and our team friendly. We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 Good

Kevin

Stayed 1 night in Apr 2023
Response from HC on 4 Apr 2023
Hi KevinThank you for the 8/10Reservations Team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overview
Fabulous hospitality great food with a stunning view Little issue that was rectified so will stay again
Stayed 1 night in Mar 2023
Response from Res. Team on 27 Mar 2023
Hello Lisa,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were as always very polite and friendly. The meal I had was excellent and the room as expected was comfy, warm and clean. Also a destination of choice.
Stayed 1 night in Mar 2023
Response from Reservations on 24 Mar 2023
We are very pleased you had an enjoyable visit with, and we appreciate your positive feedback, please come back and see us soon.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th birthday roadtrip
Accommodation and staff were perfect! Warm and welcoming and just a generally great vibe in the place.Great position overlooking the river,near bars,restaurants, and shops.Breakfast was lovely and although we didn't eat in the restaurant in the evening the room and menu looked amazing.Would definitely recommend!
Stayed 1 night in Mar 2023
Response from Making Life Peachy on 1 May 2024
Thank you for the great feedback and kind words Rebecca, we hope to welcome you again another time!

10/10 Excellent

Stuart

Stayed 1 night in Mar 2023
Response from Res. Team on 19 Mar 2023
Thank you Stuart, for scoring us so highly! We are delighted you had a wonderful stay.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great character, comfortable, friendly and cosy
Stayed for 2 nights on the first floor when down for work. Spacious room, comfy bed, good size bath. Staff friendly. I was a little worried about noise given that downstairs is a pub/restaurant but it was fine as it closed at 11pm I think. Dinner menu a bit expensive so I decided to eat at local restaurants but the breakfast was delicious with lots of choice. Nice to get salmon and scrambled eggs for example rather than just usual full english options. I would stay here again.
Stayed 2 nights in Mar 2023
Response from Res. Team on 10 Mar 2023
Hello Mark,Thank you for taking the time to leave us a lovely review following your recent stay with us.  Thank you for your wonderful comments regarding our rooms and breakfast; we are delighted that everything was peachy perfect for you.We do look forward to welcoming you back again soon.Thank you,Reservations Team

10/10 Excellent

Grayson

Stayed 1 night in Feb 2023
Response from HC on 21 Feb 2023
Thank you so much for the 10/10!Kind RegardsReservations Team

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 'countrified' hotel on the edge of Bedford
Second visit to this hotel, comfortable and friendly. Check in was quick and room was ready. The room was large, a little chilly when we entered. Turned the radiator on and it soon warmed up. Room was at the back of the hotel, no view, but very quiet. The shower was not as clean as I remember from first visit (obviously different room) - only let down. Had afternoon coffee in bar, a good cappuccino. Breakfast was also very good, menu had a lot of variety. Will visit again.
Stayed 1 night in Jan 2023
Response from Res. Team on 15 Feb 2023
Hello Linda,Thank you for taking the time to leave us a lovely review following your recent visit to us.  We are delighted that everything was peachy perfect for you, and we look forward to welcoming you back again soon.Thank you,Reservations Team

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, you should stay here.
Fantastic riverfront location very close to Market Square, super nice staff, good parking, comfortable bed & room, great food & pub! Ask for a room with a view. Only negatives were thin walls and lots of door slamming. Owners may want to invest in door dampers.
Stayed 2 nights in Jan 2023
Response from HC on 10 Feb 2023
Hi DianaThank you for your 8/10 and comments, we are thrilled you enjoyed your stay with us!Kind RegardsReservations Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Res. Team on 6 Feb 2023
Hello Richard,Thank you for taking the time to leave a lovely review, following your stay with us.We are delighted that everything was peachy perfect for you and look forward to welcoming you again soon.Thank you,Reservations Team

10/10 Excellent

G R Nicholas

Stayed 1 night in Jan 2023
Response from HC on 17 Jan 2023
Thank you so much for the 10/10!

10/10 Excellent

Ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel!
Perfect. Great staff and breakfast.
Stayed 1 night in Dec 2022
Response from HC on 9 Dec 2022
Hi EdThank you for your 10/10 and comments, we really do appreciate it!Kind RegardsReservations Team

10/10 Excellent

Sam

Stayed 1 night in Dec 2022
Response from HC on 9 Dec 2022
Thank you Sam for the 10/10, we look forward to welcoming you back soon!Kind RegardsReservations Team

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Enjoyed our short stay. Everyone we met was extremely pleasant and helpful.
Stayed 2 nights in Nov 2022
Response from Res. Team on 1 Dec 2022
Hello,Thank you so much for your lovely review, following your recent stay with us. We are delighted that everything was peachy perfect for you, and we look forward to seeing you again soon.Thank you,Reservations Team

10/10 Excellent

Chris

Stayed 1 night in Nov 2022
Response from Reservation Team on 30 Nov 2022
Hi Chris, Thank you for your excellent review, we hope to see you again soon! Kind Regards Reservations Team

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were lovely, rooms were clean but needed some tlc
Stayed 1 night in Nov 2022
Response from Res. Team on 17 Nov 2022
Hello Mark,Thank you for taking the time to take to leave us a lovely review, following your recent visit to us. We are delighted that everything was peachy perfect for you and look forward to welcoming you back to visit again soon.Thank you,Reservation Team

10/10 Excellent

peter

Stayed 1 night in Nov 2022
Response from HC on 15 Nov 2022
Thank you for the 10/10!

10/10 Excellent

G R Nicholas

Stayed 1 night in Oct 2022
Response from HC on 31 Oct 2022
HiThank you so much for the 10/10 we really do appreciate it! We look forward to seeing you again soon.Kind RegardsReservations Team

4/10 Poor

Cherie

Stayed 1 night in Sep 2022
Response from Reservations on 20 Sept 2022
Oh no! We are sorry we let you down, we are always listening to our guests, please get in touch with us

4/10 Poor

Caroline

Liked: Cleanliness
Disliked: Room comfort
Disappointing
The rooms were stiflingly hot even with two fans going in the room it was impossible to sleep. We got up at 4:30 and left as we were so uncomfortable. The menu was also disappointing although what we ordered came as described I think the menu could have been a bit more imaginative
Stayed 1 night in Sep 2022
Response from Res. Team on 14 Sept 2022
Hello Caroline,Thank you for taking the time to leave us your review following your stay with us. We apologise that you did not enjoy your stay and would appreciate it if you could please contact us at the pub, so we are able to make things right for you.Thank you,Reservations Team

4/10 Poor

Carolyn

Travelled with family
Disliked: Property conditions & facilities, room comfort
Unable to open window, no ventilation in room. Fan provided but room was very hot. Paid for family room (double bed and sofa bed) but this was a double room with rollaway bed. Not a lot of storage space and room was small and on top floor with no lift and I wasn’t informed of this. Very disappointed trip. Won’t use this hotel again. Overpriced and dated.
Stayed 2 nights in Jul 2022
Response from Reservations Team on 26 Jul 2022
Thank you for your review Carolyn, we are always striving for pub perfection so all guest feedback is highly valued. We would love to hear more about your experience and would appreciate you getting in touch with us directly so that we can talk further! Sorry to have let you down on this occasion