Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Reviews of The Queensberry Hotel

4 out of 5
The Queensberry Hotel
4-7 Russel Street, Bath, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 357 out of 474 reviews" "
Rating 8 - Good. 94 out of 474 reviews" "
Rating 6 - Okay. 13 out of 474 reviews" "
Rating 4 - Poor. 9 out of 474 reviews" "
Rating 2 - Terrible. 1 out of 474 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room (4), staff very helpful, very clean , luxury feel , would definitely stay again
Stayed 1 night in Mar 2024
Response from Queensberry Team on 19 Mar 2024
Thank you for your lovely review.We are pleased you enjoyed your stay in beautiful room 4!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel in a beautiful city.
Stayed 1 night in Dec 2023
Response from Peter on 21 Dec 2023
Thank you for your wonderful review Steve, we hope to see you again soon.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Christmas Market Break
We had an amazing 2 night stay at the Queensbury and it was everything we had hoped for and more. Having stayed before we knew it was lovely but it has had a major uplift in decor and it is wonderful. From the moment we arrived to the moment we left, everything about the stay was faultless. Immediate check in with bags whisked up to our room, car taken and valet parked. Our room was a great size and spotlessly clean with everything we needed. A lovely ensuite with separate roll top bath and walk in shower, lots of space and beautiful decor. The service was excellent and the breakfast as special as one would hope from the only Michelin starred restaurant in Bath. A real treat for a special occassion and we will certainly return.
Stayed 2 nights in Dec 2023
Response from Peter on 11 Dec 2023
I am delighted to hear you enjoyed your stay with us Andrew. Thank you very much for taking the time to write such a wonderful review, I know the team will be chuffed.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome. Friendly staff .
Stayed 1 night in Dec 2023
Response from Peter on 11 Dec 2023
Thank you for your wonderful review Kim, we hope to see you again soon.

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Peter on 11 Dec 2023
Thank you for your wonderful review Zoe. We hope to see you again soon.

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Peter on 21 Dec 2023
I am very sorry to see you did not enjoy your experience with us Christopher. If you would like to relay any feedback to us, please do contact us directly.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Disappointing
We stayed for a weekend for my husband’s birthday, so I did some research before booking and the pictures/reviews looked promising. The hotel is stylish, but not very impressive. The bedroom was good, but the bathroom was not as renovated and nice as in the pictures for the category we booked. Amenities were poor, hair dryer had basically cold air only. Cleanliness could also be better, specially in the bathroom. We had a very bad experience with service - around 7pm (when we were getting ready to go for dinner) someone from staff showed up in the room to do the turndown. Hotels that offer this service do it seamlessly while you’re not in the room. In this case the employee knocked and was already unlocking the door from outside to enter the room when my husband ran to talk to him. When we checked out nobody even bothered to ask how was our stay. Definitely not what I was looking for in a boutique hotel.
Stayed 1 night in Nov 2023
Response from Peter on 6 Nov 2023
Dear Sir/Madame,We are very disappointed to see the rating you have provided and the comments regarding your stay. We very much pride ourselves on offering a fantastic experience to our guests and take very seriously when this does not happen.It is industry practice to Housekeeping teams to knock on the door before entering, either during a day time servicing or during the evening turndown. Unfortunately it is not always possible to know if guests are in or out of bedrooms, hence the knocking.I am sorry that you were not asked during check-out if everything was ok with your stay. This is a minimum standard that we expect from our team and we will be following this up with the team.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Peter on 27 Oct 2023
Thank you very much for your wonderful review James. We hope to see you again soon.

10/10 Excellent

Nora

Stayed 1 night in Oct 2023
Response from Peter on 17 Nov 2023
Thank you very much for your wonderful review Nora, we hope to see you again soon.

8/10 Good

peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Sadly, this once elegant hotel under new ownership (apparently) has been cheapened in its decor. The staff were very good and helpful, the bed wqas very comfortable, and the room was ample in size, but the vulgarity of the decor, pictures, etc., was unfortunate.
Stayed 2 nights in Oct 2023
Response from Laurence Beere on 23 Oct 2023
Thank you for taking the time to leave your review, and we note your comments regarding the decor and artwork and are a little disappointed but we do recognise that aesthetics are very subjective and not everyone likes what we do.Not sure when you last stayed, it must have been sometime ago as we have been the owners of the hotel since 2003?Best wishesLaurence

8/10 Good

Philippa

Liked: Staff & service
Room was beautifully furnished and comfortable, with immaculate bedlinen for a good night's sleep. However a big minus was no coffee and tea facilities in the room. First thing in the morning I had to stand around in a corridor in my dressing gown while I waited for the person ahead of me in the queue to make two drinks from the - very slow - communal machine. Not what I expect for £350 per night. It is required to make a reservation for breakfast therefore committing to a time, which I was not able to do the night before so I breakfasted elsewhere. It would have been helpful to have been told while booking that there was a flight of stairs in between the bedroom and the bathroom, and that rather than a walk-in shower there was a roll top bath which was quite high to climb in and out of. I would have asked for a different room. The room also required dusting in some areas, including the top of the dressing table and the window frames/window shelf in the bathroom. For these reasons I would choose a different hotel when I'm next in Bath as at this price point I've had a better experience elsewhere.
Stayed 1 night in Oct 2023
Response from Peter on 17 Oct 2023
Thank you very much for your review Philippa although I am disappointed to read that your stay was not to the standard we would have hoped for. We understand that the communal coffee machines may not be to everyone's preference but believe they offer a much better product than other coffee options. We are also happy to relocate guests to a suitable room wherever possible should they not be completely satisfied with their allocated room. We understand that not everyone likes to mention these issues during their stay but I would strongly recommend it to give the hotel an opportunity to rectify the issues.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter on 17 Oct 2023
Thank you for your fantastic review Sarah. We hope to see you again soon.

8/10 Good

Iain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but……
Good location and very helpful/friendly staff, room adequate but no air con and no fridge. Tea and coffee via a machine on the landing! Beware the hotel’s policy of automatically adding a “discretionary” 5% service charge to your room bill…the excellent P and R service from Landsdowne is a good way of avoiding a substantial parking fee
Stayed 2 nights in Oct 2023
Response from Peter on 17 Oct 2023
Thank you very much for your review Iain. I am delighted that you enjoyed many aspects of your stay but am sorry to hear the room was only adequate. We continue to invest in the property wherever possible and have installed air-conditioning into our top room floors this year. The discretionary service charge remains completely discretionary and we prefer to deliver the bills prior to departure so these can be double checked in private.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter on 9 Oct 2023
Thank you very much for your great review Steve, we hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
A great stay. Thank you.
Stayed 1 night in Oct 2023
Response from Peter on 8 Oct 2023
Thank you very much for your wonderful review Andrew, we hope to see you again soon.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, light, spacious rooms. Nothing was too much trouble. Comfy beds.
Stayed 1 night in Oct 2023
Response from Peter on 8 Oct 2023
Thank you very much for your wonderful review Jamie, we hope to see you again soon.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how walkable it was to most of the attractions, shops, restaurants. Staff was wonderful. Room was great except for the not so itsy bitsy spider that climbed across my wife's pillow after lights out. (It has been neutralized, so, no need to worry).
Stayed 2 nights in Sep 2023
Response from Peter on 27 Sept 2023
I am delighted to hear about your experience with us Christopher although I am sorry to hear about the spider on the bed. I hope this wasn't the only reason for a 4/5 star review. We hope to be able to welcome you back again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay
This charming property is welcoming with very attentive staff and a fantastic restaurant on site. We had a great time staying in a converted Georgian row house within walking distance to the Royal Crescent and all of historical Bath
Stayed 3 nights in Sep 2023
Response from Peter on 27 Sept 2023
We are delighted to hear you had a wonderful stay with us Jeffrey and very much hope to welcome you back again soon.

10/10 Excellent

Trevor

Stayed 2 nights in Sep 2023
Response from Peter on 27 Sept 2023
Thank you for your fantastic review Trevor, we hope to see you again soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Peter on 27 Sept 2023
Thank you for your fantastic review Alan, we hope to see you again soon.

10/10 Excellent

Jana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in Bath-we had a beautiful room and the staff was amazing. Wished our stay had been longer.
Stayed 1 night in Sep 2023
Response from Peter on 27 Sept 2023
I am delighted you enjoyed your stay Jana and thank you for taking the time to write a review. We wished you had stayed longer as well, hopefully next time.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great location
We absolutely loved The Queensberry Hotel! It was beautiful, our room was spacious and so lovely. The bar was a fun spot and the restaurant was such a treat. The hotel is in walking distance to anything you would want to go to.
Stayed 2 nights in Sep 2023
Response from Peter on 27 Sept 2023
Thank you very much for your wonderful review Joyce, I am delighted you enjoyed your experience and we very much hope to see you again soon.

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property! It has a great deal of character and charm. The staff is amazing!!
Stayed 1 night in Sep 2023
Response from Peter on 27 Sept 2023
I am delighted to see your review Shelley, thank you very much. It is wonderful you enjoyed the team and the hotel and we hope to see you again soon.

10/10 Excellent

Bonnie

Stayed 1 night in Sep 2023
Response from Peter on 27 Sept 2023
Thank you for your wonderful review Bonnie, we hope to see you again soon.

10/10 Excellent

Abram

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a very enjoyable stay at The Queensberry. The rooms were comfortable and the service from the staff was outstanding. We enjoyed having a cocktail at the cozy bar before heading out on the town. Many good restaurants were within walking distance and the staff's recommendations were first rate. We would definitely stay at The Queensberry again.
Stayed 2 nights in Jul 2023
Response from Peter on 27 Sept 2023
Thank you very much for your wonderful review Abram, we are delighted you enjoyed your stay and we look forward to seeing you in the near future.

4/10 Poor

Ian

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Peter on 30 Aug 2023
I am sorry to see your review Ian. I know we discussed your experience on departure and we moved you to a more suitable room after your first night. We also offered complimentary valet parking for both days as a way of compensation. I am sorry that this did not make an impact on your overall experience.

10/10 Excellent

John

Stayed 2 nights in Aug 2023
Response from Peter on 28 Aug 2023
Thank you for your wonderful review John, we hope to see you again soon.

10/10 Excellent

Miss Stacey L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for ine evening. The staff went above and beyond to make us feel welcome. There was one lady in particular who was extremely kind, attentive and consdierate throughout our stay. I wish I had her name to give her a shout out on here. Our room was lovely, spacious and clean. We had booked a delux double. It had a built in closet, bath, large bed and small sofa area with views overlooking bath and the rolling hills. We had booked to use the hotels car parking service, which was valuet service. The following day when we were due to check out, the hotel kept the car for a few additional hours for a small fee, so we could continue to explore bath. They collected our luggage and took it to and from the room and were extremely attentive. The hotel was clean, tidy and styled in a quirky, modern fashion. Each room with its own style. On site they had a fine dining restaurant and full bar and cocktail service but unfortunately we didnt get to sample this as we already had dinner and breakfast plans. We thoroughly enjoyed our stay and would very much recommend this hotel. It is a short walk into the cente where the Roman baths and pump house are located. No more then 10minuets.
Stayed 1 night in Aug 2023
Response from Peter on 26 Aug 2023
Thank you very much for your wonderful review Stacey. I am delighted that you were well looked after and that you were able to make the most of your time in Bath. We hope to have the opportunity to welcome you back again and hopefully you'll be able to try out the restaurant.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking
Stayed 1 night in Jul 2023
Response from Peter on 8 Aug 2023
I am delighted you enjoyed your stay Michael. We hope to see you again soon.

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classy spot
From start to finish it was a lovely experience. I only stayed one night but we will be staying again on our return to Bath.
Stayed 1 night in Jul 2023
Response from Peter on 8 Aug 2023
Thank you very much for your wonderful review Gareth, I am delighted you enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Lovely staff and lovely location
Stayed 1 night in Jul 2023
Response from Peter on 8 Aug 2023
Thank you very much for your wonderful review Luke. We hope to see you again soon.

8/10 Good

James, Milwaukee

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff and food were top knotch and super freindly. Excellent recommendations for restaurants. The hotel has many trendy decor elements but the beige carpet throughout is worn, dirty and a rather poor choice.
Stayed 2 nights in Jul 2023
Response from Peter on 30 Jul 2023
Thank you very much for your great review James and thank you for your feedback. We regularly check and clean our carpets but will take another look to see if anything required immediate action

10/10 Excellent

Fergal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Wonderful stay in this charming hotel. The service is very personal and the staff really make you feel welcome. Beautiful rooms. The food is superb especially the cooked to order breakfast and Michelin starred dinner. This is a really special hotel that I cannot recommend enough.
Stayed 2 nights in Jul 2023
Response from Peter on 26 Jul 2023
Thank you very much for your wonderful review Fergal. We are delighted you enjoyed your stay so much and very much look forward to seeing you in the near future.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail
Fantastic service, pay attention to detail. As soon as you park up, your bags are taken and your car driven to the car park. We left our umbrella’s by the front door- they were tidily put to the side. Very friendly staff. We will be back
Stayed 2 nights in Jul 2023
Response from Peter on 25 Jul 2023
Thank you very much for your wonderful review Mary. We were very happy to look after you,Kind Regards,Peter

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Peter on 22 Jul 2023
Thank you very much for your great review John. We hope to see you again soon.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was superb. The room was beautiful and the option to use the incredible outdoor terrace was a lovely bonus. We enjoyed the easy valet parking. We would definitely stay again!
Stayed 1 night in Jul 2023
Response from Peter on 10 Jul 2023
Thank you for your wonderful review Tammy, we are delighted you managed to use the terrace and very much hope to welcome you back soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
This was such a lovely hotel... the rooms were beautifully appointed, the staff was helpful and courteous and the service level was way beyond what has become the standard. Highly recommend! Note: the hotel is up above the city centre so be prepared for some uphill walking. But if this out-of-shape gal can do it, then anybody can!
Stayed 2 nights in Jun 2023
Response from Peter on 10 Jul 2023
I am delighted that you enjoyed the hotel Kimberley. We are always on hand to organise taxis for anyone not wanting to tackle the hills that Bath has to offer.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Peter on 2 Jul 2023
Thank you very much for your fantastic review Dawn, we hope to see you again soon.

10/10 Excellent

Permjit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing hotel they couldn’t do enough for you, my cases were taken out the car and placed in my room - valet was really easy and i recommend if anyone is taking a car to bath- the room was comfortable with robe and bottle of water. will definitely stay here again 10/10
Stayed 1 night in Jun 2023
Response from Peter on 29 Jun 2023
I am delighted to read your review Permjit, thank you very much. We hope to see you again soon.

10/10 Excellent

Wendy

Stayed 2 nights in Jun 2023
Response from Peter on 19 Jul 2023
Thank you for your wonderful review Wendy, we hope to see you again soon.

10/10 Excellent

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fabulous from the first moment we walked through the front door, rooms were spotless, bathroom was nice, and the bed and pillows were very comfortable. Sadly we didn’t stay for breakfast wish we did, Next time we will stay for 2 nights.
Stayed 1 night in Jun 2023
Response from Peter on 29 Jun 2023
Thank you very much for your wonderful review Meryl, we very much hope to see you again soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs. Accommodating, well situated, great quiet courtyards.
Stayed 2 nights in Jun 2023
Response from Peter on 21 Jun 2023
Thank you very much for your wonderful review Mark, we hope to see you again soon.

10/10 Excellent

Julia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about our stay at The Queensberry! The location is wonderful and close to everything you would want to do in Bath. Everyone on the staff was friendly and helpful. Our room, including the bathroom, was first class! I highly recommend this hotel!
Response from Peter on 9 Jun 2023
Thank you very much for your wonderful review Julia. We are delighted you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Queensbury was lovely. The front desk staff was super helpful. My room was large, clean, well appointed, elegant and quiet. The garden patio was heavenly. The restaurant was the opposite. The breakfast waiter wouldn’t quit telling me and my family how awful and filthy Bath was. Please leave us in peace to enjoy our visit to this lovely city. And we had to listen to noisy kitchen staff through the meal. The cook cursed loudly when we pointed out that we wanted cheese on our omelette. It wasn’t a big deal, but it was surprisingly trashy given how nice the hotel was otherwise.
Stayed 2 nights in May 2023
Response from Peter on 31 May 2023
Thank you very much for your review Andrew and I am delighted to hear that you enjoyed the hotel. Our restaurant manager and head chef have been made aware of your experience in the restaurant as this is certainly not the level of service we expect to provide.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing central hotel
The hotel is beautiful and the staff are so friendly. We had a guided tour on arrival and the room was so spacious and well decorated, would absolutely recommend to anyone.
Stayed 1 night in May 2023
Response from Peter on 26 May 2023
I am delighted that you enjoyed your stay with us Claudia and very much hope to welcome you back in the near future.

10/10 Excellent

Christopher, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Queensberry is a very elegantly charming hotel and we really enjoyed our stay there while in Bath. The staff is excellent and eager to help out at anytime. The rooms are quite spacious, comfortable and clean. We will definitely stay here again when we come back to Bath. I highly recommend staying at this hotel.
Stayed 2 nights in May 2023
Response from Peter on 17 May 2023
Thank you ever so much for your fantastic review Christopher. We hope to see you again in the near future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific hotel, large clean beautiful rooms
Stayed 2 nights in May 2023
Response from Peter on 9 May 2023
Thank you very much for your wonderful review Stephen. We hope to see you again soon.

10/10 Excellent

Adem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent. Made our stay very easy and enjoyable. The deluxe double room felt like a suite. Size and comfort of room was excellent. Great drinks menu and service to the room.
Stayed 2 nights in Apr 2023
Response from Peter on 28 Apr 2023
Thank you for your fantastic review Adem. We are delighted you enjoyed the room, drinks and all service received and hope to welcome you back again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with exceptional service to detail
Stayed 1 night in Apr 2023
Response from Peter on 24 Apr 2023
Thank you for your wonderful review Joseph. We hope to see you again soon.