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Reviews of Kingston Suites Bangkok

4 out of 5
Kingston Suites Bangkok
39/3-7 Sukhumvit 15, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 788 reviews" "
Rating 8 - Good. 385 out of 788 reviews" "
Rating 6 - Okay. 142 out of 788 reviews" "
Rating 4 - Poor. 37 out of 788 reviews" "
Rating 2 - Terrible. 25 out of 788 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bader, Ahmadi

Liked: Cleanliness, property conditions & facilities
The WI-FI service was so bad
Stayed 1 night in Apr 2024

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & pretty staff. Spacious room, clean n in comfortable conditions. Staff are very helpful.

10/10 Excellent

Cordell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt the best hotel ever. Warm welcome when we arrived and the hotel itself was beautiful.

10/10 Excellent

MICHAEL

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that you will need
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenneth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accommodating, nice place near mrt or bts, can go anywhere as long as near train stations.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit dated but that’s ok great staff Sam on the main desk when i asked for a late check out was very helpful let me stay in the room till 1pm at no extra charge absolutely fantastic breakfast from fresh fruits to the fried eggs nothing was a problem really grateful that i found such a fantastic hotel in the heart of bangkok
Stayed 2 nights in Feb 2024

10/10 Excellent

Markus, Coswig

Stayed 2 nights in Feb 2024

10/10 Excellent

Tak Fai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly always with smiles,and very helpful.
Stayed 8 nights in Nov 2023

10/10 Excellent

HEINRICH

Stayed 1 night in Nov 2023

10/10 Excellent

Laxman

Stayed 2 nights in Nov 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds stay here many times
Stayed 2 nights in Nov 2023

6/10 Okay

Moreno

Stayed 1 night in Nov 2023

2/10 Terrible

Christy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was NOT what was in the photos on their website. When we stepped off the elevator, you could smell mold. Once we entered the room, it was huge but it was disgusting. Dirty doors, light switches, mold everywhere. But the biggest kicker was the roaches…
Stayed 6 nights in Nov 2023

4/10 Poor

Sirikarn

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a four star hotel and it didn’t seem like it just been renovated as advertised. I got a king bedroom which is look like an old condominium. There are other permanent tenants lives there as well. The room is old and in poor condition. Not clean and utility weren’t working properly.the price won’t cheap. I won’t go back there for sure.
Stayed 2 nights in Nov 2023
Response from Kingston Suites Bangkok on 19 Nov 2023
Dear Khun Sirikarn, Thank you for your review, your comments are valued for us to learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards, Kingston Suites Bangkok

6/10 Okay

Zhencong, Daniel, Singapore

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Aircon leaks, no proper kitchen wares provided.
Stayed 8 nights in Oct 2023
Response from TMA on 13 Nov 2023
Dear Zhencong,Thank you for your candidness feedback.We apologize your expectations were not met during your recent stay regarding leakage of the air conditioning as well as in-room kitchenette.Let us know, if you would be willing to give us another chance to turn your experience around and we look forward to serving you better in the near future.With best regards,The Management Team.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Okay
Overall this was a disappointing stay. Like other guests, I was “upgraded” because the room I booked wasn’t available. This meant I was in a different building behind the hotel. While the room itself was enormous, the overall condition was not impressive. The building and rooms might have been great 10 or 15 years ago, but they are definitely used and tired now. Some peeling wallpaper, little moths/flies randomly in the room, and I did kill two little cockroaches during my stay. I get that Bangkok is hot and humid and bugs are a way of life, but it just added to the disappointment. The workers were polite, but most were just that. If all you’re looking to do is sleep and shower there are worse options. Wouldn’t spend time hanging out here, though.
Stayed 5 nights in Oct 2023
Response from Kinston Suites Bangkok Team on 8 Nov 2023
Dear Valued Guest,Thank you for your review, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Kingston Suites Bangkok Team

2/10 Terrible

Caitlin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Overall, I would not recommend this hotel. It is very worn down and in desperate need of deep cleaning. I had to change rooms after my first room was crawling with ants (including on the bed). The second room had other assorted bugs but was overall less buggy- I was told there would be a deep cleaning but that never happened. Lots of dust, dirt, and mold in the shower. The air conditioner was very loud, and there was no hot water in the shower my last two days. Rooms are NOT like the photos on hotels.com or google. The staff were quick to change my room after the bugs, but overall, I found the staff to be very short-tempered and not incredibly welcoming or helpful. I don't understand how this hotel chain can have multiple hotels based on this experience.
Stayed 4 nights in Oct 2023
Response from Kinston Suites Bangkok Team on 8 Nov 2023
Dear Caitlin,Thank you for your review, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Kingston Suites Bangkok Team

4/10 Poor

Nuchanart

Disliked: Cleanliness, amenities, property conditions & facilities
Room was musty smell and look more far different from the advertising ! Poor my mum have had to stay for 2 nights. What’s a shame! I should book a nicer place for her !
Stayed 2 nights in Oct 2023
Response from Kinston Suites Bangkok Team on 8 Nov 2023
Dear Valued Guest,Thank you for your review, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,Kingston Suites Bangkok Team

10/10 Excellent

SURESH MURUGAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No frills but high quality hotel
Stayed 2 nights in Jul 2023

6/10 Okay

kenny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a family room. It is another building not connect to the main building . The main lobby looks nice however the 2nd building where the family room located is very old and small alley when we walk to the 2nd building it smell very bad . Room is good size, beds were comfortable but carpet and the room is very old. both gym and pool were closed when we were there. For what we paid ，I think you can find Better option.not recommend for family .
Stayed 1 night in Jun 2023
Response from nicky on 6 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Richard R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KIngston Suites Bangkok
Kingston Hotel Group actually own and manages seven properties, all located in prime locations in the Sukhumvit district of Bangkok. Kingston Suites and Euro Classic Condos are both beautiful classic European style buildings. Rooms have high ceilings and fully furnished with 2 Flat screen smart TV's 32" and 40". I stay in the 1 bdrm and enjoy the small kitchen and spacious living area, reliable internet connection, dining set and central location. All set in a quiet location with 24 hour security and daily housekeeping service. The entire staff are all great ! Always pleasant, helpful and gracious. Mr Best at the front desk even took the time to give me a courtesy call when I was a no-show on my pre-booking date of arrival. As a part-time resident in Bangkok I always look forward to returning to Kingston Suites as my home away from home in Bangkok.
Stayed 7 nights in May 2023
Response from Nicky on 6 Jul 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Pegan

Stayed 5 nights in Apr 2023
Response from Aoh on 25 May 2023
Dear Pegan,Thank you for your valued patronage and we hope to have an opportunity to welcome you back again.Yours sincerely,Acharawadee OunchaiyaGeneral Manager

2/10 Terrible

Keothanh

Stayed 3 nights in Apr 2023
Response from Aoh on 2 May 2023
Dear Keothanh,Thank you for your score and we hope to have an opportunity to welcome and serve you better.Yours sincerely,Acharawadee OunchaiyaGeneral Manager

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Aoh on 16 Mar 2023
Dear Thomas,Thank you for staying with us and we hope to have an opportunity to welcome you again soon.Yours sincerely,Acharawadee Ounchaiya

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were lovely and very helpful as we had a problem with the ac in our first room & a smell of cigarette in the 2nd but the 3rd room was good. The classic rooms are older but clean and very big with a massive spa which we enjoyed. Breakfast was good but they don't tell you, that you can order omlettes/bacon etc at the counter. Its close to BTS & MRT so easy to go anywhere. A little disappointed as it said airport transfers were free but they are not included. I would stay here again.
Stayed 3 nights in Mar 2023
Response from Aoh on 20 Mar 2023
Dear Anita,Thank you for staying with us and for the review. We are pleased that the overall you enjoyed your stay with us. Your comments are very rewarding and it gets us motivated to further enhance the guest experiences and we will continue in our improvement efforts to provide excellent service to our guests. We certainly look forward to welcoming you back again, giving us another opportunity to serve you better.Kind regards,Acharawadee OunchaiyaGeneral Manager

10/10 Excellent

Raffaele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge Property needs a little renovation to bring it into the current time
Stayed 3 nights in Feb 2023
Response from Aoh on 13 Feb 2023
Dear Raffaele,We thank you for your valued patronage and for your invaluable feedback. We are pleased to learn that you like our room and appreciated your review. We will continue in our improvement efforts to provide excellent product and service to our guests.Your sincerely,Acharawadee OunchaiyaGeneral Manager

8/10 Good

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small hotel, but very clean,good location.
Stayed 3 nights in Jan 2023
Response from Aoh on 6 Feb 2023
Dear Kevin,Thank you for staying with us and for the nice review. We are glad that you had a pleasant stay with us and we hope to have an opportunity to welcome you again soon.Kind regards,Acharawadee OunchaiyaGeneral Manager

6/10 Okay

Phengkun, west valley

Travelled with partner
Liked: Cleanliness, staff & service
The room is cleaned but it smells sewers even in lobby
Response from Chanitthikan on 12 Jan 2023
We really appreciate you taking the time out to share your experience with us and for you recommendation, we will share it with our team to we will bring it to improve better

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location on the quiet side of soi 15. 👍 Clean hotel and rooms. 👍 Room climate control was excellent👍 Best part was the comfortable bed/mattress...not the typical thai hard mattress that the springs dig in you back. 🙏👍 Very helpful staff at the front dest, they switched my dates as requested whie we were waiting for a conformation from Hotel.com Will booked this hotel again soon. Romeo.
Stayed 1 night in Jan 2023
Response from Aoh on 18 Jan 2023
Dear Romeo,On behalf of the Management and our staff of Kingston Suites, we would like to thank you for your valued patronage and for taking the time to share your kind feedback and comments. We are glad that you had a pleasant stay with us as well as your kind compliment our staff. We have shared to team and we hope to welcome you back again soon.Yours sincerely,Acharawadee OunchaiyaGeneral Manager

6/10 Okay

Dillard

6/10 Okay

Moreno

Travelled with partner
Location was good.. Breakfast was average as there was limited choices.. The hotel has an unusual smell like a mould odour or moisture smell ???? The cleaner failed to lock my room door after cleaning..Was left ajar all day.. Unbelievable ??
Response from Aoh on 18 Jan 2023
Dear Moreno,Thank you for choosing Kingston Suites for your recent stay in Bangkok and for taking the time to provide us with your feedback and comments. We regret to learn from your review and we sincerely apologise for the inconvenience you experienced on the smell and our room attendant failed to lock your room door. We have addressed the issue you mentioned to the team and remind them to exercise more care. We hope to welcome you again, giving us another opportunity to serve you better.Yours sincerely,Acharawadee OunchaiyaGeneral Manager

6/10 Okay

Lance

Travelled with group
Liked: Staff & service
Good location, but not for first timers in the area. Rooms are spacious and staff is friendly. Hotel is old and really needs to be renovated. Room AC was broken, and the wall control panel was actually missing in the bedroom. My key card was able to open two other rooms (went into room next door by mistake, and after thay tried it on a friend's room and it worked)...made me worry about someone being able to come into my room.
Response from Aoh on 18 Jan 2023
Dear Lance,We thank you for stay with us at Kingston Suites. We regret to read your feedback. Please accept our apology for the issue of the key card, we have addressed the issued you mentioned to the team to exercise care and pay more attention.I would like to assure you that what happened during your stay is not typical of the level and standards of our customer service here. Once again, I apologise for any inconveniences caused to you during your stay. We look forward to welcoming you back, giving us another opportunity to serve you better.Yours sincerely,Acharawadee OunchaiyaGeneral Manager

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay in Kingson was good
Stayed 5 nights in Nov 2022
Response from Chanitthikan on 18 Nov 2022
Thank you very much for stay with us hotel and Thank you for your score reviewBest Regards

6/10 Okay

Verified traveller

Good location, needs updating
Use to be a great hotel but definitely needs updating, location is convenient though.
Stayed 2 nights in Jul 2022
Response from Sun on 18 Jul 2022
Thank you so much for your review and score we hope to be of service to you in the future . Best Regards

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Sun on 7 Jul 2022
Dear Guest we are so proud of your review and Thank you very much

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of Bangkok. Walking distance to everything.
Stayed 1 night in Mar 2020
Response from Aoh on 19 Jan 2023
Dear Mike,We thank you for staying with us and for taking the time to share your feedback. We hope to welcome you back againKind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Alisa on 26 Feb 2020
Dear Sir, Thank you for your rated our Hotel. Kind regards,

10/10 Excellent

Rina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Alisa on 10 Feb 2020
Dear Sir, Thank you for your rated our Hotel. Kind regards,

8/10 Good

Mokhdum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice, little and quite hotel which is good for peace loving couples. But needs to improve breakfast for sure. I booked a deluxe king room but front desk officer tried to allocate a superior room which was quite unfortunate but later on they changed the room.
Stayed 5 nights in Jan 2020
Response from Alisa on 10 Feb 2020
Dear Sir, Thank you for your rated our Hotel. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly helpful staff, friendly and couldn’t do enough for us. We received a free upgrade too, free taxi service to the sky train and local areas. Very comfortable bed! Perfect location for downtown Bangkok, terminal 21 shopping mall and art box night market.
Stayed 2 nights in Dec 2019
Response from Alisa on 8 Feb 2020
Dear Sir, Thank you very much for your review. Kind regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alisa on 10 Feb 2020
Dear Sir, Thank you for your rated our Hotel. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgrade was nice. However the carpet was a little dirty, it didn't feel fresh or recently cleaned.
Stayed 2 nights in Nov 2019
Response from Alisa on 25 Nov 2019
Dear Sir, Thank you for your rated our Hotel. Kind regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
The physical property is quite nice. It is an old building, which is evident in the nice craftsmanship and structure. For example, the materials used to build the building and finish the appointments is quite nice... very nice marbles and woodwork trim that has a flourish about it. On the downside, the wifi was useless to me due to problems logging on and availability. Additionally, my room was a bit noisy, being on the street side. (I did not have the presence of mind to ask for the "non-street" side.) Having mentioned the street, I will add here that the location of the hotel was indeed fine for my needs in Bangkok. The air-conditioning never really hit the button for me, even though the setting was at 19 degrees C (66 degrees F). The "king" bed was actually two doubles joined together. It was plenty wide, but the length was double length, which made it too short. It would be fine for someone less than 6 feet tall though. Another issue affecting my sleep was the quality of the pillows. They were too firm and a bit lumpy. The security guy downstairs was quite friendly and helpful, but the front desk staff was only so-so, in my opinion. It could be a much nicer hotel, given its physical plant and style.
Stayed 2 nights in Nov 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you very much for taking time to let us know you experience during stayed with us, we have noted to you comment and apologized for inconvenience we may caused you. We look forward to welcome you to stay with us again. Kind regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you very much for your review. Kind regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you very much for your review. Kind regards,

6/10 Okay

Verified traveller

large but humid room
We were disappointed with our 3 days stay in Oct 2019. The hotel is at least 10 min walk from MRT or BTS. The shuttle service was not available most of the time (we only catch it once during our 3 days stay). The room was very humid. We had to open the window even though it was so hot outside. It did not help much. We got some insect bites (not sure if there are bedbugs) during sleep and believe it was because of humidity). The hotel is dated but the room is super large. That is the reason I don't want to give it one or two stars.
Stayed 3 nights in Oct 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you very much for taking time to let us know you experience during stayed with us, we have noted to you comment and apologized for inconvenience we may caused you. We look forward to welcome you to stay with us again. Kind regards,

4/10 Poor

Matthew S

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you very much for your review. Kind regards,

8/10 Good

Shameem, Atlanta, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet place. I always stay there. Staff are very helpful. Breakfast, not much choice but ok. One thing I have noticed is that they don’t change the slippers. Feels the same old dirty ones. Will recommend this hotel. Location is really good. You won’t regret.
Stayed 4 nights in Sep 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you for your rated our Hotel. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you for your rated our Hotel. Kind regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay !!
I have stayed here many, many times over the years. Great location, friendly staff, large, clean & quiet rooms - very comfortable. Fast WiFi. Great value ! Highly recommend.
Stayed 2 nights in Sep 2019
Response from alisa on 21 Nov 2019
Dear Sir, Thank you for your rated our Hotel. Kind regards,