I Residence Hotel Sathorn

Mattress on beds were not comfortable . Sliding door stuck

Unfortunately we left our son’s shoes in the hallway overnight and they were taken- our mistake, but surprised that either a guest or a staff would take them. We had discussed the issue with the staff. Although it was 9am when we reported the shoes missing, the staff advised us that they would review the sercurity footage the next morning - security camera outside our room. Next morning we asked about the footage and the shoes and they again told us they would look into it... at checkout, that same day, we waited 30 minutes with our luggage in their reception area. When asked to speak to the ‘manager’, we waited another 15 minutes with the response that the manager would come but not sure when. After waiting 45 minutes, it was obvious to us that the hotel had no interest or regard in theft, security of personal items and customer service- because when we finally got fed up with waiting for the ‘manager’ and got up to leave, the manager came in- did not try and stop us, no one asked for contact info in case the shoes showed up.